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Law homework help

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1. According to Allen and Sawhney (2019), define the customer orientation theory.

2. According to Allen and Sawhney (2019), define the quality function deployment technique.

3. According to Allen and Sawhney (2019), explain the dual roll of criminal justice services.

4. According to Allen and Sawhney (2019), discuss and give examples of internal and external performance measures in criminal justice organizations.

5. According to Allen and Sawhney (2019), identify the three service matrices and their interlink.

6. According to Allen and Sawhney (2019), define the six stages of a matrices.

7. According to Allen and Sawhney (2019), explain how to use the quality function deployment (QFD) to incorporate the voice of the customer in improving criminal justice services.

8. According to Allen and Sawhney (2019), what is carried from Matrix 1 to Matrix 2?

9. According to Allen and Sawhney (2019), what is carried from Matrix 2 to Matrix 3?

10. According to Allen and Sawhney (2019), what is the difference between the front office and the back office?

11. According to Allen and Sawhney (2019), what are some tools that can be used to build quality in the criminal justice service delivery process?

12. According to Allen and Sawhney (2019), why is measuring service quality in the criminal justice system so difficult?

13. According to Giblin (2014), define power.

14. According to Giblin (2014), what is the difference between power, authority, and leadership?

15. According to Giblin (2014), what is coercive power?

16. According to Giblin (2014), what is reward power?

17. According to Giblin (2014), what is expert power?

18. According to Giblin (2014), what is charismatic power?

19. According to Giblin (2014), what is information power?

20. According to Giblin (2014), what are street-level bureaucrats and how can they undermine their supervisors power?

21. Criminal justice employees often encounter situations in which they are outnumbered, sometimes substantially. Correctional officers are surrounded by hundreds of inmates, as are police officers by people on the scene of a large-scale demonstration. In your opinion, how do these officials secure compliance from such a large number of individuals? What is their power based on?

Assigned Book Readings:

Allen, J. M., & Sawhney, R. (2019). Administration and management in criminal justice: A service quality approach (3rd ed.). SAGE.

Chapter 14: Measuring organizational effectiveness and service quality (Pages 453–484)

Giblin, M. J. (2014). Organization and management in the criminal justice system: A text/reader. SAGE.

Section 11: Power in organizations: How are subordinates, suspects, inmates, and clients controlled? (Pages 480–492)

NOTE: YOU MUST CITE THE BOOK AND PAGE NUMBER(S) FOR EACH ANSWER TO RECEIVE CREDIT FOR THE QUESTION. IF YOU DO NOT CITE THE BOOK AND PAGE NUMBER FOR EACH ANSWER, IT WILL BE MARKED AS INCORRECT.

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