Scenario
Wesley Enterprises is a long-term care facility. The organization was recently cited for deficiencies including infectious disease planning and staffing deficiencies. The CEO has decided to hire a consulting firm to evaluate its current processes and make recommendations for improvement. Upon initial review, the consulting firm has determined that Wesley is utilizing operational processes that are not consistent with current industry practices. The consulting firm has deployed a team of operations management professionals to address the concerns. You are the leader of the team and your first task is to meet with the mid-level managers at Wesley.
Instructions
Compile a PowerPoint presentation using speaker notes that includes:
- An introduction of the team and a comprehensive description of the roles of each operations team member;
- IDEAS LISTED BELOW
- Who are your team members?
- Hint: Research a facility in your area (Chicago) or a facility with which you have familiarity or interest to address this component. For instance, Wellstar Health System’s Operations team comprises of the CEO, CIO, and others.
- What are the responsibilities of those members?
- A discussion of the goals of the team relative to process improvement;
- IDEAS LISTED BELOW
- Improve Patient Safety by reducing the number of medical errors and adverse “never” events. – Action – Implement safety protocols, conduct root cause analyses, and promote a culture open communication regarding patient safety concerns.
- A comparison of operations management in healthcare versus other industries;
- IDEAS LISTED BELOW
- Su[ply Chain Complexity
- Healthcare: The healthcare supply chain includes pharmaceuticals, medical devices and managing the supply chain in healthcare involves dealing with a ride range of suppliers.
- Auto Industry: Auto Industry has a complex supply chain, it is more streamlined compared to healthcare.
- A detailed analysis of the operational issues that are unique to health organizations.
- IDEAS LISTED BELOW
- Ethical and Legal Considerations
- Challenge: Healthcare organization deal with complex ethical dilemmas, including patient confidentiality , end of life decisions, organ transplant
- Impact: Failure to navigate ethical and legal challenges can lead to legal disputes. Compromising the organization reputation, trust with the community and patients.
- IDEAS LISTED BELOW
MUST HAVE AT LEAST 3 RESOURCES
