Lab 4 | Common Help Desk Issues Instructions Review the video “Top 20 Help Desk Issues” from last class to see your assigned issues. Find a resource that guides you through a proper ticketing process and follow it. Reference it and explain what one you used and why? Implement 5 properly formatted tickets into your service desk. What the issue is? What are the steps to resolve the issue The proper solution ( please choose the most difficult solution as the resolution) Include images and or screenshots where applicable in any ticket Set the priority of the ticket (high, medium, low) and if it is open, closed, or completed All tickets must be assigned Najmul: 1, 10, 18, 4, 16 Submit: The Resource and explanation The completed kb article of all the tickets created and the content of each one.Video link:
A team member is handling the testing for the new accounting system and is very upset about the most recent results. “Every time we fix one problem, another one pops up! After 10 days of testing and a
A team member is handling the testing for the new accounting system and is very upset about the most recent results. “Every time we fix one problem, another one pops up! After 10 days of testing and adjusting, we meet over 90% of the goals and benchmarks. If we’re looking