Essay Question: (75 points total) SCMS 4620/6620 Exam 1 Essay This essay section of the exam is worth 75% of your Exam 1 grade. Both the essays (on Canvas) and the multiple choice (on Connect)

Essay Question: (75 points total)

SCMS 4620/6620 Exam 1 Essay

This essay section of the exam is worth 75% of your Exam 1 grade. Both the essays (on Canvas) and the multiple choice (on Connect) are due by 11:59P Sunday, February 23. Please upload your submissions in the same location as this exam question is located. You may complete the parts in any order you wish, butdo pay attention to the point value of each if time becomes a factor.

Rules for the essay portion: this is to be 100% your own work. It is not a group assignment. You may use your notes, your text, and ask me questions. You may not ask each other questions, reach out to anyone who has previously taken this class, or use any human help, live or online. I’ve provided separate guidance for use of Generative AI platforms (ChatGPT, Copilots, and the like) in the Announcements section this week. If you haven’t read that guidance yet start there. It could be the difference between success and failure. I’m going to provide you with a prompt at the beginning of each question to help remind you of the need to cite your sources, if necessary. Please include this sentence at the beginning of your response.

Guidelines for the essay portion: there’s not a minimum or maximum page number I have in mind. However, this is 75% of your exam and a significant portion of your overall grade. I don’t grade based on length of your response, but since I always receive emails asking, it would be difficult to demonstrate mastery of the content in less than 2 pages per question. It also isn’t necessary for you to write a thesis on these questions – write no more than 5 pages per question. Show me that you understand key concepts from Chapters 1 – 4 and can apply them to a real-world problem.

For the first question, please refer to the Chapter 4 Discussion Board in Canvas.

1. (45 points total) You all shared some very interesting experiences in the Chapter 4 discussion. Select 2 situations described by your classmates who shared an experience where his/her expectations were not met and the customer experience made a bad situation worse (cannot use your own response). Explain the following for each:a. Brief (2 – 3 sentence) summary of your classmate’s situation (2.5 points per situation)b. From Table 4.2 in the text, explain (item and your reasoning) where the customer expectation fell short (reliability, responsiveness, access, communication, credibility, security, courtesy, competency, tangibles, knowing the customer). (5 points per situation)c. If you were the senior manager for the point of failure in the customer experience and received a call or email from your classmate, how would you resolve the issue? (5 points per situation)d. Considering the Customer Accommodation strategy discussion (summarized in Table 4.4), do you think your response to part C is the best strategy for your company? Consider the category your classmate would likely fall into and discuss your reasoning. (10 points per situation)

Remember: complete parts a) through d) for 2 different classmate postings.

Your response must begin with: I did / did not (select one) use AI assistance in writing this response. If I did, my citation is:

2. (30 points total) You may recall from your Intro to Supply Chain class that there are several advantages to moving from an Anticipatory (push) supply chain model to a Responsive (pull) supply chain model. A few of those benefits include lower system inventory, less risk of inventory obsolescence, and shorter warehousing times. However, there are still many situations where a push model makes sense for a business. Given the following two scenarios, recommend whether a push or pull strategy would be better for the company and why. The why is the most important part – even if you get the push/pull wrong, you can still earn most of the credit for the question if you explain it well.

Your response must begin with: I did / did not (select one) use AI assistance in writing this response. If I did, my citation is:

a. Company X refines crude oil and distributes it across the United States as gasoline, kerosene, diesel fuel, and other chemicals. Distribution requires specialized vehicles. Manufacturing processes are very specialized. Information management systems are also very specialized and siloed – there are different vendors supplying complex systems to track raw materials, manufacturing processes, finished goods, and logistics. In other words, it’s difficult to get an enterprise-wide decision system in place. Push/pull strategy best? (1 point) Why? (14 points)b. Company Y manufactures college dormitories across the United States. They purchase raw materials from local suppliers and hire crews who live in the area. Their information management systems are simple but provide a holistic view of the project from the initial bid through completion. Push/pull strategy best? (1 point) Why? (14 points)

Share This Post

Order a Similar Paper and get 15% Discount on your First Order

Related Questions

Week 4 Writing Assignment After reading the Week 4 material, we know that change in the fire service is inevitable. Without change, people and organizations would become stale and unresponsive. Th

Week 4 Writing Assignment After reading the Week 4 material, we know that change in the fire service is inevitable. Without change, people and organizations would become stale and unresponsive. The challenge is to learn how to steer through the transition as easily and creatively as possible. To successfully navigate the

Looking to get this research paper completed. (2500 to 3500 word) Course: GMGT1010 General Management (business and Society) Sample Research paper and guidelines attached

DISCUSSION Most managers believe that while it is possible to connect logistics decisions to costs, the connection to revenue enhancement is difficult to impossible. Do you agree or disagree? Why? To

DISCUSSION Most managers believe that while it is possible to connect logistics decisions to costs, the connection to revenue enhancement is difficult to impossible. Do you agree or disagree? Why? To earn full credit, post an initial response of 500 words that includes at least one APA citation and the

week 4 DISCUSSION “In today’s competitive business environment, effective logistics management is essential to maintaining operational efficiency and customer satisfaction. How do demand management, o

week 4 DISCUSSION “In today’s competitive business environment, effective logistics management is essential to maintaining operational efficiency and customer satisfaction. How do demand management, order management, customer service, inventory management, and facilities location interact to influence a company’s overall logistics performance? Can you identify a real-world example where optimizing one

WEEK 6 TO DO DISCUSSION So far in this course, you have reviewed various resources covering a range of topics in the logistics industry. For this discussion forum, you will complete the following thre

WEEK 6 TO DO DISCUSSION So far in this course, you have reviewed various resources covering a range of topics in the logistics industry. For this discussion forum, you will complete the following three items: Select the topic that you have best understood in this class and explain it to your

WEEK 5 TO DO DISCUSSION The purpose of the discussion question is to allow you to demonstrate your understanding of the unit’s key learning points and how you might apply them in a given situation. Pa

WEEK 5 TO DO DISCUSSION The purpose of the discussion question is to allow you to demonstrate your understanding of the unit’s key learning points and how you might apply them in a given situation. Participating in the discussion question forum provides you with an opportunity to compare your ideas

DISCUSSION Discuss whether corporate cultures are relevant to supply chain management. In your post, ensure to give concrete examples (you may use Starbucks as your example and assess its supply chain

DISCUSSION Discuss whether corporate cultures are relevant to supply chain management. In your post, ensure to give concrete examples (you may use Starbucks as your example and assess its supply chain or you may use another company as an example). To earn full credit, post an initial response of 500

Week 1 to do DISCUSSION Explain how technological advances have contributed to the increased importance of logistics. In your post, ensure to include at least two solid examples showing the impact of

Week 1 to do DISCUSSION Explain how technological advances have contributed to the increased importance of logistics. In your post, ensure to include at least two solid examples showing the impact of technology on your experience as a consumer. To earn full credit, post an initial response of 500 words

Pick and clearly describe (in about a paragraph) a situation (preferably but not necessarily in business) that requires a decision necessitating a decision tree with at least two branches, each branch

Pick and clearly describe (in about a paragraph) a situation (preferably but not necessarily in business) that requires a decision necessitating a decision tree with at least two branches, each branch having at least two sub-branches. In another paragraph explain and justify the structure of the decision tree you are

Socio-Cultural Considerations Choose a city in another country (outside the United States). Research tourism in that country, and answer the following questions: Give a small synopsis on the history a

Socio-Cultural Considerations Choose a city in another country (outside the United States). Research tourism in that country, and answer the following questions: Give a small synopsis on the history and demographics of the country. What are the socio-cultural considerations for that country? What is the current climate of tourism in

How can a company balance short-term profitability with long-term strategic growth?

Unit Outcomes: Describe occupational safety and health regulatory organizations such as OSHA.Describe the function and oversight of occupational safety and health organizations.BI100-5: Describe emplo

Unit Outcomes: Describe occupational safety and health regulatory organizations such as OSHA. Describe the function and oversight of occupational safety and health organizations. BI100-5: Describe employer role in addressing safety in the workplace. Purpose For this assignment, you will use the Reflection Template to provide a reflection on what the readings, learning activities,

Assignment Instructions In this assignment, you will write a 500-word minimum essay which builds on the work you completed as part of the Unit 7 Discussion. Building on your Unit 7 Discussion, (Wicked

Assignment Instructions In this assignment, you will write a 500-word minimum essay which builds on the work you completed as part of the Unit 7 Discussion. Building on your Unit 7 Discussion, (Wicked Problem Topic: Healthcare Access) why is the topic you chose to write about in your essay a

Unit 9 Assignment: Addressing Workplace Safety ConcernsOutcomes addressed in this activity: Unit Outcomes: Apply lean safety measures to promote safety.Describe the employer’s role in addressing safet

Unit 9 Assignment: Addressing Workplace Safety ConcernsOutcomes addressed in this activity: Unit Outcomes: Apply lean safety measures to promote safety. Describe the employer’s role in addressing safety concerns in the workplace. Present the safety recommendations to address a safety concern. Use appropriate APA formatting and citations in scholarly writing. BI100-5: Describe

THIS ASSIGNMENT HAS 6 PARTS / PLEASE LABEL EACH PART SEPARATELY WITH REFERENCES WHEN COMPLETED HUMANITIES COURSE PART 1- Module 6 – DISCUSSION A Comparable Development Pr

****** THIS ASSIGNMENT HAS 6 PARTS / PLEASE LABEL EACH PART SEPARATELY WITH REFERENCES WHEN COMPLETED****** **** HUMANITIES COURSE **** PART 1- Module 6 – DISCUSSION A Comparable Development Prompt: Pick one of the developments mentioned in The Renaissance or one of the developments mentioned in The Enlightenment. Then think of

Developing Global Leadership Strategies Write a two-page (2) summary of the course and how the contents of the course can impact your work as a leader in your current position as a LITERACY COACH. Wh

Developing Global Leadership Strategies Write a two-page (2) summary of the course and how the contents of the course can impact your work as a leader in your current position as a LITERACY COACH. What are aspects of the course which can be improved to help you as a global

Module 3 – SLPHarnessing the Power of Operations and FinanceAssignment Overview Accounting and Finance Strategies We will address organizational performance from a money perspective. How do accounting

Module 3 – SLPHarnessing the Power of Operations and FinanceAssignment Overview Accounting and Finance Strategies We will address organizational performance from a money perspective. How do accounting and finance functions support a company’s goals and help it move forward according to plan? SLP 3 Resources Contribute to an Ethical Culture (2022) DEI

Module 3 – CaseHarnessing the Power of Operations and FinanceAssignment Overview Strategic Management As your final written case of class, it is time to complete all of the connections regarding how

Module 3 – CaseHarnessing the Power of Operations and FinanceAssignment Overview Strategic Management As your final written case of class, it is time to complete all of the connections regarding how strategy is implemented in an organization and the roles of the stakeholders across functional areas. Case 3 Resources Corporate-Level