Kibata

Sign In

Our Services

Get 15% Discount on your First Order

Order Now
[rank_math_breadcrumb]

strat. leader assess 2

Assessment 2

Organizational Communication Plan

Write a 2–3 page executive summary in which you analyze operational issues, recommend best practices, identify stakeholders, and present effective strategies for communicating a strategic vision.

Collapse All

Introduction

Strategic planning and management is not possible without data and the ability to analyze data and use it to drive improvement in organizational practices. For this assessment, you assume the role of a strategic planner in a healthcare organization. You have been given the task of reviewing patient survey data and presenting an executive summary that includes a plan for improvement of the patient experience. Your executive summary will include analysis of the data, best practice recommendations, description of the key stakeholders, and a plan for communicating the strategic vision across the organization.

Scenario

For this assessment, assume you are employed as a strategic planner with Metropolitan Health. Mission and vision are important to the strategic planning process of a healthcare organization.

Consider the following mission and vision statement.

·
Mission: Metropolitan Health’s mission is to be the leading provider of the highest quality of healthcare through education, research, and clinical practice.

·
Vision: To be the most trusted healthcare provider of choice for patients of the Sunrise region.

You have been asked to review the most recent patient survey data and develop an executive summary that addresses the data and develops a plan for improvement. You interpret the data and find that the data from the previous 12 months of patient satisfaction surveys at Metropolitan Health indicate patients are dissatisfied with their overall patient experience. Areas identified as leading causes for dissatisfaction are related to the following:

· The inability to ask their provider questions.

· Difficulty in making appointments.

· The lack of courtesy and respect from staff.

Note: Eighty-five percent of the patients who completed the survey have been seeking services from Metropolitan Health for over three years. Sixty percent said they are not likely to recommend the facility to their friends and family.

Instructions

Use the following resource for information about how to search the Capella library and find appropriate sources to support your assessment:

·

Health Care Administration Undergraduate Program Library Guide
.

Now that you understand the data stated points, develop your executive summary that presents the following to the executive team:

· Analyze operational issues (that is, analyze the data).

· Where do the data for this scenario come from?

· If available, what other data sources would you like to consult for your analysis?

· How can these data be used to analyze operational issues for Metropolitan Health?

· What areas or themes emerge as the main issues from the data?

· How might these issues negatively impact Metropolitan Health if not addressed?

· Recommend current best practices to improve processes and solve operational issues.

· Compare and contrast best practices for improving patient satisfaction.

· Make recommendations on improving communication and reducing knowledge gaps between staff and patients.

· Describe the key stakeholders and the importance of addressing their needs.

· Describe who the stakeholders are.

· Discuss the implications of not communicating to stakeholders.

· Describe effective strategies for communicating the strategic vision of the organization to key stakeholders.

· Justify the need for the communication plan.

· Describe the approaches and tools for a health communication plan that incorporates the mission and vision.

· Describe how the communication plan will be evaluated.

Additionally, make sure you:

· Demonstrate effective communication through writing and proper use of APA style.

· Communicate in a professional and effective manner by writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

Additional Requirements

Your assessment should also meet the following requirements:

·
Structure: Assessment should be formatted as an executive summary. It is suggested that you make use of the 

Communication Plan Template [DOCX]


 Download Communication Plan Template [DOCX]
.

·
Length: 2–3 double-spaced pages (not including the cover and reference pages).

·
References: Cite at least three current scholarly or professional resources.

·
Format: Use APA style for references and citations. See the 

Evidence and APA
 section of the Writing Center for more information.

·
Font and font size: Times New Roman, 12 point.

Competencies Measured

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:

· Competency 1: Apply theories and best practices in strategic leadership to drive improvements for healthcare systems.

· Describe the key stakeholders and the importance of addressing their needs.

· Competency 2: Apply theories and best practices in human resource and workforce management to solve organizational issues in healthcare systems.

· Analyze operational issues.

· Recommend current best practices to improve processes and solve operational issues.

· Competency 3: Analyze the components of high performance teams to enable the achievement of the departmental strategic vision.

· Describe effective communication strategies that a leader may choose to employ when communicating the strategic vision of the organization to key stakeholders.

· Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with healthcare professionals.

· Communicate in a professional and effective manner by writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

· Apply APA formatting to in-text citations and references.

Share This Post

Email
WhatsApp
Facebook
Twitter
LinkedIn
Pinterest
Reddit

Order a Similar Paper and get 15% Discount on your First Order

Order Now

Related Questions

PPT

Assigment The term “knowledge worker” was first coined by management consultant and author Peter Drucker in his book,  The Landmarks of Tomorrow  (1959). Drucker defined knowledge workers as high-level workers who apply theoretical and analytical knowledge, acquired through formal training, to develop products and services. Does this sound familiar? Nurses are

Mental Health PTSD

Mental Illness Creative Paper Assignment “A Day Living With My Mental Illness” Each student will write a one-page paper in first person as if you are living with your assigned mental illness. Be creative but realistic. The goal is to demonstrate understanding of what daily life might feel like for

discussion question

discussion question  Topic: healthcare providers shortages 1. Access the Policy Map Blog and view the blog listings (There are many pages of entries). 2. Briefly summarize (2-3 sentences) policy map blog and address the socio-political, ethical, and or nursing workforce implications of the topic. 3. APA format for references

Peer response

  The development of advanced practice nursing roles globally shows how important quality and safety competencies are in guiding practice. When looking at the variability in education, regulation, and scope of practice across countries, it becomes clear that standardized competencies are essential to ensure safe and consistent care (Wheeler et

nursing

see file In this two-part deliverable assessment, first, create a 5–7 slide elevator-speech style presentation that you will present to stakeholders that provides an overview of policy implementation, including rationale and data that reflect the need for the new policy. Second, create a detailed, annotated training agenda for the pilot

nursing

see file Propose an organizational policy and practice guidelines that you believe will lead to an improvement in quality and performance associated with the benchmark underperformance you advocated for improving in Assessment 1. Be precise, professional, and persuasive in demonstrating the merit of your proposed actions. The policy proposal requirements

case study

Nursing Skills & Reasoning © 2023 KeithRN LLC. All rights reserved. No part of this case study may be reproduced, stored in retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of KeithRN Blood Transfusion 1. Which

casestudy

Nursing Skills & Reasoning © 2023 KeithRN LLC. All rights reserved. No part of this case study may be reproduced, stored in retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of KeithRN Blood Transfusion 1. Which

CASE STUDY ANALYSIS

PLEASE READ ALL ATTACHED Week 2 Case Study Prompt  A 28-year-old African American woman presents with 4 months of worsening fatigue, joint  pain, and intermittent low-grade fevers. She reports: • Symmetrical pain and stiffness in hands and wrists (morning stiffness ~1 hour) • Photosensitivity • Facial rash that worsens with

STRENGTHS AND LIMITATIONS OF SECONDARY DATA SOURCES

find attached n use the rubrics In this information age, where data are readily accessible and there is both a great demand for accelerated research projects and strict limitations on research funding, using existing data makes sense. Data used in this way are called secondary data; they come in many

Evaluation and Management

Evaluation and Management (E/M) Insurance coding and billing is complex, but it boils down to how to accurately apply a code, or CPT (current procedural terminology), to the service that you provided. The payer then reimburses the service at a certain rate. As a provider, you will have to understand

EBP

Module 7:  Research Project As a DNP, you have been asked to identify why the patients that are undergoing surgery are complaining that pain experienced after a surgical procedure has not been managed adequately. The patients’ need of narcotics is around the clock until the pain subsides. The lack of

Home work

Determine the linear correlation and regression equation between two variables to make predictions for the dependent variable. Project Deliverable tie to Competency  In this assignment, you will demonstrate your understanding of how relationships between two variables can be analyzed and used to make informed predictions. By interpreting scatter plots, conducting

DESCRIPTIVE EPIDEMIOLOGY: DATA SOURCES AND DATA COLLECTION

Diabetes is a significant public health challenge in the United States, with Table 3.2 identifying Hemoglobin A1C levels, incidence of skin infections, obesity, peripheral neuropathy, and renal insufficiency as key measurable outcomes (Curley, 2024). The population selected for this discussion is Hispanic/Latino adults in the United States, a group disproportionately

Community Health

Please see attached. Create a slide presentation of the health promotion plan you developed in Assessment 1. Complete the following: · Prepare a 12–14 slide PowerPoint presentation with detailed speaker notes that reflects your presentation. This presentation is the implementation of the plan you created in Assessment 1. The speaker

Scholarship For Nursing practice

It is anticipated that the initial discussion post should be in the range of 250-300 words. . All posts should be supported by a minimum of one scholarly resource, ideally within the last 5 years. Journals and websites must be cited appropriately. Citations and references must adhere to APA format.

Week 1 clinic skills

Rate yourself according to your confidence level performing the procedures identified on the Clinical Skills Self-Assessment Form.   Based on your ratings, summarize your strengths and opportunities for improvement.    Based on your self-assessment and theory of nursing practice, develop three to four (3–4) measurable goals and objectives for this practicum experience. Include them on the designated area of the form.