Management Question

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

College of Administrative and Financial Sciences

Assignment 2
Quality Management (MGT 424)
Due Date: 22/03/2025 @ 23:59
Course Name: Quality Management

Student’s Name:

Course Code: MGT 424

Student’s ID Number: S

Semester: Second

CRN:23554
Academic Year: 2024-25-2nd

For Instructor’s Use only
Instructor’s Name: Dr. Moin Uddin
Students’ Grade:
/Out of 10

Level of Marks: High/Middle/Low

General Instructions –PLEASE READ THEM CAREFULLY
•

The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.

•

Assignments submitted through email will not be accepted.

•

Students are advised to make their work clear and well presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.

•

Students must mention question number clearly in their answer.

•

Late submission will NOT be accepted.

•

Avoid plagiarism, the work should be in your own words, copying from students or other resources
without proper referencing will result in ZERO marks. No exceptions.

•

All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures
containing text will be accepted and will be considered plagiarism).

•

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Submissions without this cover page will NOT be accepted.

• The Assignment`s Learning Outcomes:
In the 2nd assignment, the students are required to read thoughtfully the “ Nestlé Waters Unifying
real-time visibility across 26 factories” case study , and answer the related questions, upon
successful completion of the assignment the student should be able to:
1. State the importance of standardization and quality standards (CLO2)
2. Use quality improvement tools and practices for continuous improvement to achieve the
organizational change and transformation (CLO3)
3. Develop analytical skills of identifying pitfalls, or quality concerns through assimilated
and strategic planning. (CLO4)

• Instructions to read the case study:
“ Nestlé Waters Unifying real-time visibility across 26 factories” case study
Access below link to read the case study:

“ Nestlé Waters Unifying real-time visibility across 26 factories”
case study
This case study demonstrates the application of change management inside Nestle Waters
Company. In addition, it discusses the company need for quality improvement which encouraged
its engineers to search for alternative system to collect and analyze their data. Read the case, by
using your critical thinking skills answer the following questions:
1- Explain the driven reasons for changing the quality documentation system in the Nestle
Waters. (2.5 marks)
2- Outline the change objectives for both Retail Manufacturing and Home and Office
Manufacturing units. (2.5 marks)
3- How the InfinityQS® ProFicient™ system can control the operation processes? ( 2.5 marks)
4- Describe the management role in the change process? (2.5 marks)

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Important Notes: •
•
•

For each question, you need to answer not in less than 150 Words.
Support your answers with course material concepts, principles, and theories from the textbook
and scholarly, peer-reviewed journal articles etc.
Use APA style for writing references.

Answers:
1. ……
2. …….
3. ……
4. ……

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‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

College of Administrative and Financial Sciences

Assignment 2
Business Ethics and Organization Social Responsibility (MGT
422)
Due Date: 22/03//2025 @ 23:59
Course Name: Business Ethics and
Organization Social Responsibility
Course Code: MGT 422

Student’s Name:

Semester: 2nd

CRN:

Student’s ID Number:

Academic Year:2024-25-2nd

For Instructor’s Use only
Instructor’s Name:
Students’ Grade:

/10

Level of Marks: High/Middle/Low

General Instructions – PLEASE READ THEM CAREFULLY
•
•
•
•
•
•
•
•

Restricted – ‫مقيد‬

The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.

Learning Outcomes:
Learning Outcomes:
No

Course Learning Outcomes (CLOs)

CLO-3

Justify their rationale for decisions related to acceptable and unacceptable business conduct
based on the business ethics principles.
Illustrate the role of social responsibility in the functional areas and strategic processes of
business and a comprehensive framework for analyzing and resolving ethical issues and
dilemmas in an organization.
Work with others effectively as a team member in business ethics research projects or case
studies.
Write coherent project about a case study or actual research about ethics

CLO-4
CLO-5
CLO-6

Case study
XYZ Corporation is a leading technology company known for innovation and excellence. However,
recent employee engagement surveys indicate growing disengagement among employees, leading to
declining productivity and morale. The HR department has identified that employees feel unheard, lack
trust in leadership, and believe the reward system is unfair.
Scenario:
Sarah, a mid-level manager at XYZ Corporation, has noticed that her team is divided into three
categories:
1. Engaged Employees – Passionate, innovative, and eager to contribute beyond their job roles.
2. Not Engaged Employees – Show up, complete tasks, but lack motivation and commitment.
3. Actively Disengaged Employees – Display negative behavior, resist new initiatives, and spread
dissatisfaction.
Recently, Sarah was informed that some employees are receiving incentives based solely on sales
performance rather than ethical behavior and teamwork. She also discovered that her team’s feedback
about improving company culture is often ignored by senior management.

Based on the above case study answer the following questions:
1. What are some key drivers of engagement that were discussed in chapter 8, and how do they
relate to Sarah’s situation? (2 Marks)
2. Identify at least two ethical issues present in XYZ Corporation’s employee engagement
practices. Justify your reasoning. (2 Marks)
3. What steps should she take to ensure her actions align with ethical leadership principles?
Explain. (2 Marks)

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4. What role does transparency play in building trust between employees and senior
management? (2 Marks)
5. If you were Sarah, how would you approach the issue with senior leadership? (2 Marks)

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Answers

1.
2.
3.
4.
5.

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‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

College of Administrative and Financial Sciences

Assignment 2
Communications Management (MGT 421)
Due Date: 22/3/2025 @ 23:59
Course Name: Communication Management

Student’s Name:

Course Code: MGT421

Student’s ID Number:

Semester: 2nd Semester

CRN: 23552
Academic Year: 2024-25-2nd

For Instructor’s Use only
Instructor’s Name: Dr. Mohammed Alhashem
Students’ Grade: /10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY
•
•
•
•
•
•
•
•
•

Restricted – ‫مقيد‬

The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
Use APA reference style.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.

Learning Outcomes:
2.1: Perform all communication abilities, including thinking, writing, speaking, listening,
andassessing the technology.
3.1: Analyze effective business letters, memorandums, and case studies.

Assignment Structure:

Assignment-2

Total

Type
Part A
Part B

Marks
7
3
10

Part-A
1. Select an organization that has successfully implemented blogs, forums, or social
tools for internal communication. How did these tools address specific
communication challenges within the organization? (5 Marks)
2. What tangible outcomes (e.g., improved collaboration, faster decision-making)
resulted from using these tools in the organization? (2 Marks)

Part-B
1. Write a thank-you letter to a client for their business and loyalty. The letter should
be warm, professional, and express appreciation for their continued partnership.
(3 Marks)

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