Description
MGT 312 – Decision Making and problem solving
Please do not use AI.
For the drawing diagram you can not import image, only drawing using word tools.
Follow the guidelines and submit the Assignment within the due date
Please read carefully assignment instructions before submission.
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 2
Decision Making and Problem Solving (MGT 312)
Due Date: End of Week 09, 22/03/2025 @ 23:59
Course Name: Decision Making and Problem Student’s Name:
Solving
Course Code: MGT312
Student’s ID Number:
Semester: Second
CRN:
Academic Year:2023-24; SECOND SEMESTER
For Instructor’s Use only
Instructor’s Name: Dr. Khadija Saidi
Students’ Grade:
/ 10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY
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The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented; marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1. Describe decision making process for complex issues pertaining to business
environment both internally and externally. (C.L.O :1.1)
2. Demonstrate decision tools and employ appropriate analytical business models to
break down complex issues. (C.L.O :2.2)
3. Explain and apply critical thinking and cognitive psychology as it pertains to
analyze and synthesize information for problem solving and decision making.
(C.L.O :2.1)
• Log in to Saudi Digital Library (SDL) via University’s website
• On first page of SDL, choose “English Databases”
• From the list find and click on EBSCO database.
• In the search bar of EBSCO find the following article:
Title:
“Case Study: Should We Deploy a Gen AI Salesbot?”
Author:
Jill Avery and Thomas Steenburgh
Date of Publication:
November–December 2024
Published:
Harvard Business Review
Assignment Question(s):
Read the case study titled as “Case Study: Should We Deploy a Gen AI Salesbot?” by
Jill Avery and Thomas Steenburgh published in Harvard Business Review, and answer
the following Questions:
Q1: Writ the problem statement which should include the followings: [Marks 4]
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the clear concise description and summary of the problem,
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scope of the problem,
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consequences of the problem,
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the methods for resolving the problem in the above case?
Q2: Draw a Cause-and-Effect Diagram for the problems given in the case study
[1.5 Marks]
Q3: Develop a mind map for the problems given in the case study.
[1.5 Marks]
Q4: Write all the alternative choices of your decision.
[Mark 1]
Q5: Make a decision and write the conclusion.
[Marks 2]
Answers
1. Answer2. Answer3. Answer4. Answer5. Answer-
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