Entrepreneurship Question

College of Administration and Finance Sciences

Form No 4- Internship Report Cover Page

Student`s Name:
Student`s ID:

Trainee Department:
Training Organization:
Field Instructor Signature:
Field Instructor Name:

Course Title: MGT 430

Internship Start Date:

CRN

Internship End Date:

Academic Year/Semester:

For Instructor’s Use only
Instructor’s Name:

Total Training Hours /280

Students’ Grade: Marks Obtained /30

Level of Marks:

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College of Administration and Finance Sciences

Academic Report Guideline(Co-op)
(please do not include this text in the final report, just follow its guidelines and
use the cover page above)
The report should be submitted within two weeks after you finish your Co-op training Program.
In addition, the report should be approximately 3000 – 4000, single –spaced and consider taking the
following format
General instructions for writing the final report:
The report must be written in English language.
The word limit is 3000-4000.
If the report word count is not within the required word limit, marks will be deducted.
The font size is 12, Times New Roman, justified, 1.5 space.
Main headings use font size of 16 and bold.
Add page numbers in the middle bottom of the page.
Plagiarism or copying from other sources will result in ZERO marks.
This report must be submitted on Blackboard (WORD format only) via the allocated folder.
Your work should be clearly and completely presented; marks may be reduced for poor presentation. This
includes filling your information on the cover page.
Assignment will be evaluated through BB Safe Assign tool. Late submission will result in ZERO marks
being awarded.
First Page
The first page should display the student’s full name, internship start and finish dates, working hours per
week, company/institution name, and the cover page.
The field instructor should sign on the first page.
A Brief Executive Summary of the Internship
A one-page summary of the company/institution and a short account of the major activities carried out
during the internship period.
Acknowledgment
To allow the student to express her/his thankful and gratitude to individuals (such as: field instructor,
academic supervisor, colleagues…etc.) who help them in carrying out and completing her/his training
journey. This part will aid the students to learn basic elements of academic writing. To express their
appreciation in a concise and professional manner.
Table of Contents
Contents of the report with page numbers, list of tables, and list of figures.
Introduction
A brief of the report. The Aim of the report.

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College of Administration and Finance Sciences
Chapter 1: Description of the company
This section should answer the following questions:
What is the full title of the company/institution?
Give a brief history of the company, full mailing address and relevant weblinks
What is the type of ownership of the company/institution?
State the main shareholders and their shares.
What is the sector that the company/institution operates in?
Specify the products and services produced and offered to its customers/clients.
Who are regarded as the customers/clients of your internship company (consider the end users, retailers,
other manufacturers, employees,etc.)?
Provide an organization chart of the company, along with information on the number of employees.
Provide a list of functions performed by different departments/divisions in the internship organization.
Provide an overview off the production system or service procedure (what are the resources, inputs,
outcomes, andconstraints?)
Provide a process chart of a major product and/or service.
The following questions can be classified as your major fit (Finance, Accounting, Ecommerce and
Management).
• What kind accounting/finance/IT//quality/marketing standards and principles are used in the
organization?
• Discuss telecommunication technologies (Database, Instant Messenger, Networking, Ecommerce tools)
used in the company.
• Describe the quality planning and control activities in the internship organization.
• Describe the quality control activities throughout the life cycle of the product/service groups
• What kind of financial analysis and decision-making methods are used by corporate treasurers and
financial managers in the internship organization?
• What types of marketing, selling, and human resources analysis are performed (cost system, evaluation
of consumers, needs, product strategy, distribution strategy, promotional strategy)?

Chapter 2: Internship activities
This is the main body of your report. During the internship period, the focus of the training may on the
following types of analysis and questions. You do not have to answer all the questions in the list: •
Describe your working conditions and functions, such as: Who is your supervisor (include his/her name
and his/her position); other team members or co-workers and what their functions are to complement
yours.
• Provide a detailed description about the department(s) that the trainee did her/his training with them.
Adding all sub-divisions for this department(s) if it is available. Student can add to this description a
supported chart.
• Detailed descriptions about all tasks and activities that the trainee did them during her/his training
period.
• Gained skills and how they added value to your work
• Other tasks that are not related to the trainee’s major that done by her/him at the company should be
included in this chapter as well.
• What types of incentives did you get as a trainee to be more proactive and productive?
• Describe what kind of working documents and analysis you did there and what experiences you have

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College of Administration and Finance Sciences
gained throughout yourtraining. Provide examples of your work.
• A comparison between theory (things you have learned in the classroom) and practice (things you did or
observed at the company) must be made and highlighted. In this section the student can add a supported
table includes which academic course (s) (course title and code) helped to perform training tasks. For
example, two columns; the first one shows the course name and second column shows the tasks
performed and related to this course.
• Show some work samples that you have encountered/conducted at the company through graphs,
pictures, data, drawings, or design calculations and include them in your report.
• Lessons learnt (what the overall benefits gained from the training program)
Chapter 3: Recommendations
• Advantageous that helped the student in completing the training program.
• Disadvantageous and challenges that faced the student and how he/she did overcome them.
• Recommendations to improve training program in the college.
• Recommendation for the training company. Conclusion Sum up and summary of the training
experience. Reference If it is needed Appendix (option) This will help the instructor to have a background
about the trainee and his/her previous experiences. Also, it helps the students in writing their CVs for
future job application especially for fresh graduates who do not have previous practical experiences.
• Basic information (name, city, contact details…etc.).
• Job objectives.
• Academic qualifications.
• Practical experiences.
• Skills this will help the instructor to have a background about the trainee and his/her previous
experiences

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Course Name: Internship

Student’s Name:

Course Code: MGT430

Student’s ID Number:

Semester:

CRN:
Academic Year: 2022-2023

For Instructor’s Use only
Instructor’s Name:
Students’ Grade:

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Level of Marks:

Secondary address separator

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Secondary address

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Text
Text

Text
Text

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Thank You

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‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

PERIODIC REPORT No: 1
Internship Student Report | Month ….
Start Date: __26/__1_/2025
End Date: __8_/_2__/__2025
Student’s Name: Nawaf AL-marzoki

Student’s ID Number: S200066697

Training Organization: Al Khobar Municipality
Trainee Supervisor Name: Naif Al-Otaibi
Course: MGT430

Trainee Department: Administrative and Human
Resources
Faculty Member: Abdulaziz Alhammadi
CRN: 23065

Academic Year/Semester:
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

1

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

(Report Components)
What are the activities and tasks given to you during this
month?
Assisting with Permits and Licensing Procedures:
You might help municipal staff in issuing permits for
construction projects or business activities.
Assisting with data entry or following up on the status of
applications.
Reviewing and Evaluating Local Requests:
You may be assigned to review requests submitted by
citizens for projects or activities requiring municipal
approval.
Participating in file review and providing feedback.
Supporting Urban Planning:
You could assist in collecting data related to urban planning
or area development.
Helping in map review and preparing reports.
Assisting with Organizing Local Events:
Task(s)
You might help in coordinating events or community
activities organized by the municipality.
Organizing or providing logistical support for events.
Conducting Research and Writing:
Writing reports or conducting research about municipal
projects and government initiatives.
Analyzing data to prepare reports that assist in decisionmaking.
Interacting with Citizens:
Responding to citizens’ inquiries via phone or email.
Organizing meetings with local residents to gather feedback
on proposed projects.
Monitoring Public Service Projects and Maintenance:
Following up on infrastructure projects like sewage systems
or road improvements.
Conducting field visits to study the condition of public
facilities.

2

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

Assisting in Data Collection and Statistics:
Collecting data related to population or municipal projects to
update records.
Assisting in analyzing and documenting ongoing activities in
the area.

What skills did you learn through the month?
Administrative and Organizational Skills:
Learn how to manage time and prioritize tasks, whether
organizing files or following up on daily tasks.
Improve planning and coordination skills between teams and
different departments.
Communication Skills:
Enhance communication skills with citizens, employees, and
other departments.
Learn how to write official reports and correspondences with
relevant authorities.
Develop the ability to handle inquiries, complaints, and
resolve issues effectively.
Technical and Software Skills:
New skill(s)

Gain skills in using office software (like Word and Excel)
and data management programs.
Learn to use project management tools or Geographic
Information Systems (GIS) if applicable.
Research and Analytical Skills:
Learn how to collect and analyze data to prepare reports and
proposals.
Improve research skills for local projects, such as studying
new laws and regulations or analyzing information related to
projects.
Critical Thinking and Decision Making:
Learn how to evaluate problems and make informed
decisions based on available information.
Think of practical solutions to complex problems facing the
municipality and the local community.
Legal and Administrative Skills:

3

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

Understand local regulations related to construction, permits,
urban planning, and projects.
Familiarize yourself with the legal processes followed by the
municipality, such as issuing permits and construction
licenses.
Teamwork Skills:
Learn how to work as part of a team and collaborate with
colleagues on project management and goal achievement.
Improve coordination with employees from various fields,
such as urban planning or environmental management.
Customer Service Skills:
Handle the needs of citizens and local businesses
professionally.
Address and resolve citizens’ inquiries and complaints
effectively.
Project Management Skills:
Learn how to manage both small and large projects, from
planning to execution.
Understand how to monitor project progress and ensure
timelines and budgets are adhered to.
Personal and Professional Skills:
Develop responsibility and self-discipline, which are
essential for working in an administrative environment.
Enhance your ability to adapt to different work settings and
diverse projects.
How many meetings did you attend?
Meeting(s)

There are no meetings yet
What are the difficulties you had this month?
Long waiting times: Sometimes, citizens may have to wait
for extended periods to obtain administrative services, such
as issuing official documents or paying fees.

Difficulty/ Challenge(s)

Difficulty accessing information: In some municipalities,
information about procedures or services may not be clear or
easily accessible, causing confusion for citizens.
Lack of services: Some people may face a lack of essential
4

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

services, such as ongoing road maintenance or cleanliness in
residential areas.
Crowding: Municipal offices may often be overcrowded,
making it difficult to receive services quickly or efficiently.
Issues with electronic systems: Some municipalities may not
have flexible or user-friendly electronic systems, making
online procedures challenging.
Complicated paperwork: Sometimes, obtaining a certain
service may require submitting complex or numerous
documents, adding extra burden on citizens.
How did you overcome these difficulties?
Plan ahead:
Try to know the working hours of the municipality in
advance, and check if there are less crowded days.
If procedures take time, make sure to be fully prepared
with all required documents to avoid going back multiple
times.
Search for information online:
Many municipalities provide information about
procedures and services online. Look for details on the
municipality’s website or through their mobile apps on
how to obtain the service or required documents.
Take advantage of any online services provided by the
municipality, such as submitting applications online to
save time.
Use smart apps:
In some areas, citizens can use municipality-specific
mobile apps to report issues like cleanliness or road
maintenance. These apps may help speed up solutions.
Communicate with employees or officials:
If you’re having trouble getting a particular service or if
there’s an unclear issue, try to communicate directly with
the municipality’s staff. Explaining the problem may help
speed up the solution.
If there’s a technical issue with electronic systems, you
can ask for assistance from the technical support

5

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

department.
Be organized:
Try to organize your documents properly so that they are
ready when you need to submit them. This will help you
avoid delays caused by missing papers or documents.
Patience and flexibility:
In some cases, there may not be a quick solution, so
patience and dealing with difficult situations positively
may help ease frustration.
If municipalities are under heavy pressure, try to be
flexible when dealing with delays or long waiting times
What did you learn from completing the tasks
Good planning and organization:
Learn how to organize your papers and documents well
before heading to the municipality. Preparing in advance
saves time and helps you complete tasks faster.
Time management:
Learn how to manage your time effectively. If you need to go
to the municipality, try to choose the best time for your visit
when there’s less crowd or waiting time.
Understanding procedures and laws:

Learning

It’s important to have a good understanding of the local
procedures and regulations that govern municipalities. If you
know in advance what you need to do and how to do it, tasks
will be completed more smoothly.
Using electronic systems:
Learn how to use the electronic systems or apps provided by
the municipality. These systems may allow you to submit
requests or pay fees faster and more conveniently.
Customer service interaction:
Learn how to communicate effectively with municipality
staff. If you have an inquiry or issue, knowing how to ask the
right questions will help you get an answer or solution faster.
Patience and perseverance:
Learn patience and adaptability to challenges. Sometimes

6

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

procedures may be slow or complicated, but staying
persistent in following up will eventually lead to task
completion.
Learn from feedback and suggestions:
If you receive feedback from municipal staff on how to
improve your request or the documents you need, use this
information for future tasks to avoid delays.
Keeping a record:
Keep a record of all appointments, documents you’ve
submitted, and any communication with municipality staff.
This helps you track procedures and claim your rights in case
of delays.
What did you want to learn more?
Understanding Municipal Services:
Learn about the different services the municipality provides,
such as issuing permits, road maintenance, street cleaning,
and social services.
Know the schedules for these services and how to access
them quickly.
Application and Document Procedures:
Learn how to apply for permits, licenses, or official
documents. This could involve both online or paper
submissions.
Know how to prepare the required documents accurately to
avoid delays or rejections of applications.
Community Engagement:
Learn how to participate in community events or meetings
organized by the municipality. This helps you understand
local issues more deeply and allows you to contribute to
decision-making.
Communication with Officials:
Learn how to effectively communicate with municipality
staff or officials, which helps you obtain information or solve
problems quickly.
Know who is responsible for different areas (such as
cleanliness, infrastructure, permits) and how to contact them
appropriately.

7

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

Understanding Local Laws:
Learn about the laws and regulations governing activities in
the municipality, such as building codes, environmental laws,
and traffic regulations.
Understanding your rights and responsibilities as a citizen
helps prevent legal issues.
Handling Complaints and Issues:
Learn how to formally file complaints when facing problems
with a particular service in the municipality. This includes
knowing the proper channels to communicate with the
municipality and following up until the issue is resolved.
Interacting with Electronic Systems and Apps:
Learn how to use municipal electronic systems or apps, such
as paying fees online, submitting electronic requests, or
tracking service status.
Monitoring Quality and Improvement:
Learn how to monitor the quality of services provided by the
municipality, such as street cleanliness or road maintenance
efficiency. This will allow you to provide constructive
feedback for future improvements.

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.

8

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

PERIODIC REPORT No: 2
Internship Student Report | Month ….
Start Date: _9_/_2__/2025
End Date: _8_/_3_/__2025
Student’s Name: Nawaf AL-marzoki

Student’s ID Number: S200066697

Training Organization: Al Khobar Municipality
Trainee Supervisor Name: Naif Al-Otaibi
Course: MGT430

Trainee Department: Administrative and Human
Resources
Faculty Member: Abdulaziz Alhammadi
CRN: 23065

Academic Year/Semester:
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

1

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

(Report Components)
What are the activities and tasks given to you during this
month?
The activities and tasks in the municipality after a month can
vary depending on the local context and time requirements.
However, in general, here are some typical activities and
tasks that might occur after a certain period of time:
Analyzing the Previous Month’s Reports:
Analyzing the municipality’s revenue and expenditure
reports.
Reviewing the progress of ongoing and completed projects.
Evaluating the performance of local services such as
cleanliness, sanitation, and roads.
Planning for Future Projects:

Task(s)

Preparing new plans for infrastructure or updates to
networks.
Planning development projects related to the area, such as
public parks, schools, or healthcare centers.
Implementing or Monitoring Ongoing Projects:
Completing or monitoring construction or urban development
projects.
Following up on development works related to sanitation,
electricity, or roads.
Engaging with the Local Community:
Organizing sessions or meetings with citizens to listen to
their needs.
Working on solving community issues that have been
reported.
Maintaining Public Cleanliness:
Continuing street and neighborhood cleaning campaigns.
Waste collection and organizing cleanliness teams.
Focusing on Environmental Issues:
Implementing projects to preserve the environment.
Monitoring waste management and ensuring proper disposal.
Handling Permits and Regulations:

2

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Reviewing permits for construction or business activities.
Ensuring compliance with local laws and regulations.
Community or Cultural Events:
Organizing or preparing for cultural, sporting, or recreational
events for the community.

What skills did you learn through the month?
Time Management and Organization:
Learning how to organize daily tasks and manage work time
effectively to ensure tasks are completed on schedule.
Effective Communication:
Improving communication skills with citizens, colleagues,
and suppliers.
The ability to listen well and interact with complaints and
suggestions from the local community.
Problem-Solving and Decision-Making:

New skill(s)

Learning how to handle daily issues and resolve them
practically.
Making quick decisions based on available information,
whether in projects or complaints.
Teamwork and Collaboration:
Enhancing skills in working within a team and achieving
common goals.
Learning how to collaborate with various departments within
the municipality to achieve effective results.
Planning and Management Skills:
Learning how to plan projects in an organized manner, set
work priorities, and distribute tasks among team members.
Managing human and financial resources related to projects.
Knowledge of Local Laws and Regulations:
Gaining a good understanding of local laws and regulations
that govern work within the municipality, such as
construction laws, environmental laws, and public health
regulations.
Technical Skills:

3

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

Learning how to use software and applications specific to
project management or financial systems in the municipality.
This may include learning how to use urban planning
software or service management systems.
Crisis and Emergency Management:
Gaining skills in dealing with crises or emergencies, such as
accidents or natural disasters, and organizing teams to handle
these situations.
Negotiation and Persuasion:
Developing negotiation skills with various stakeholders in
projects, such as contractors, suppliers, or citizens.
Environmental Awareness and Sustainable Development:
Learning best practices in environmental conservation and
managing natural resources sustainably.
How many meetings did you attend?
Meeting(s)

I ATTENDED TWO MEETINGS AT THR END MONTH.
What are the difficulties you had this month?
Challenges in Communicating with Citizens:
It may be difficult to handle the diverse and increasing
complaints from citizens.
Some citizens may have unrealistic expectations or may not
understand the administrative process, leading to tensions.
Human Resource Management:

Difficulty/ Challenge(s)

Difficulty in coordinating work between different teams in
the municipality due to multiple tasks or a lack of staff.
There may be issues with fairly distributing tasks among
employees or coordinating work between departments.
Financial Challenges:
Difficulty in managing a limited budget and allocating funds
to various projects.
Delays in payment or challenges in collecting revenues due
to complex bureaucratic procedures.
Pressure from Workload:

4

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Employees may experience pressure due to a large number of
tasks and projects that need to be completed in a limited time.
There may be challenges in completing projects on time due
to heavy workloads or a lack of resources.
Technical Challenges:
Difficulty in handling the technical systems or software used
in the municipality, especially if there are new technologies
that employees haven’t been trained on sufficiently.
Technical issues in data management or poor connectivity
may disrupt the workflow.
Handling Crises and Emergencies:
Working in the municipality may involve dealing with
emergency situations such as accidents or natural disasters,
adding extra pressure on the teams involved.
In some cases, it can be difficult to coordinate with different
parties involved in responding to crises.
Delays in Project Execution:
Some projects may be delayed due to administrative hurdles,
problems with contract execution, or lack of funding.
There may be difficulty in effectively tracking project
progress or providing accurate updates to citizens.
Environmental Challenges:
Difficulty in implementing environmental projects or
maintaining public cleanliness in neighborhoods due to
limited resources or lack of appropriate equipment.
It may be challenging to encourage the community to comply
with environmental regulations or to collect waste efficiently.
Dealing with Complex Laws and Regulations:
Employees may face challenges in dealing with complex
laws and regulations, especially if they change frequently or
are unclear.
Ensuring the proper implementation of laws can be a
challenge due to legal and administrative burdens.
Lack of Training and Resources:
At times, employees may face difficulties due to a lack of
training or inadequate tools to effectively perform their tasks.
It can be challenging to cope with rapid changes or emerging
requirements at work due to resource shortages.

5

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

How did you overcome these difficulties?
Dealing with Citizens’ Complaints:
Active Listening: Make sure to listen carefully to citizens’
concerns and offer clear solutions. Showing interest and
involvement in finding solutions helps reduce tensions.
Clarifying Procedures: Explain the steps and procedures
in the municipality so that citizens understand the
process, which reduces misunderstandings.
Human Resource Management:
Team Motivation: Use motivational techniques to
increase productivity and teamwork. Offer moral support
and appreciation for efforts.
Regular Meetings: Maintain continuous coordination
with teams to review task progress and ensure tasks are
distributed evenly.
Financial Challenges:
Clear Budgeting: Prepare a clear and detailed budget for
each project and closely monitor expenditures to avoid
waste.
Seeking Additional Funding: If a limited budget is an
obstacle, seek additional funding sources such as publicprivate partnerships or government grants.
Pressure from Workload:
Prioritization: Set clear priorities for tasks and focus on
completing the most important projects first.
Delegation and Empowerment: Empower teams by giving
them the authority to make decisions within their areas of
responsibility, which helps reduce the burden on
management.
Technical Challenges:
Continuous Training: Invest in training employees on the
systems and software used within the municipality.
Technical Support: Provide ongoing technical support to
resolve technical issues quickly and effectively.
Handling Crises and Emergencies:

6

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Clear Emergency Plan: Develop pre-established
emergency plans with designated teams to respond to
crises in an organized and timely manner.
Coordination with Relevant Entities: Communicate with
other organizations (such as civil defense, police, etc.) to
ensure a quick and effective response.
Delays in Project Execution:
Continuous Monitoring: Ensure regular follow-ups on
each project and verify that progress is being made on
time.
Negotiating with Contractors and Suppliers: Improve
negotiations with contractors and suppliers to ensure they
adhere to agreed timelines.
Environmental Challenges:
Proper Planning: Create clear plans for improving
cleanliness and managing environmental resources.
Community Awareness: Raise awareness within the
community about environmental responsibilities and the
importance of sustainable practices.
What did you learn from completing the tasks
Street and Neighborhood Cleaning:
Carrying out regular cleaning campaigns in streets and
neighborhoods to maintain a clean and healthy environment
for citizens.
Collecting waste and ensuring recyclable materials are
properly recycled.
Road and Bridge Maintenance:
Learning

Repairing potholes and cracks in streets to prevent accidents
and ensure safe transportation for citizens.
Cleaning and maintaining bridges and waterways to ensure
their sustainability.
Issuing Building Permits:
Reviewing permit applications and ensuring compliance with
local laws and regulations before issuing building permits.
Monitoring construction works to ensure all projects follow
engineering standards and safety measures.
Infrastructure Projects Implementation:

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‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

Completing projects for building schools, hospitals, or
cultural and service centers in areas where they are needed.
Developing sewage and water networks to meet the needs of
the population.
Updating Citizen Records:
Updating the municipality’s database of residents to provide
better services.
Ensuring that citizens’ personal records are accurate and upto-date to facilitate administrative transactions.
Organizing Community Events:
Organizing cultural or sports festivals for the local
community to enhance social interaction.
Holding workshops on topics like environmental preservation
or citizen rights.
Follow-up on Citizen Complaints:
Collecting complaints from citizens regarding issues like
street lighting or garbage and following up on solutions.
Providing regular reports on how complaints are being
handled and the progress of resolutions.
Environmental Projects Implementation:
Implementing tree planting programs or preserving green
spaces in neighborhoods.
Organizing awareness campaigns for the community on
reducing waste and improving the local environment.
Monitoring Business Activities:
Ensuring that businesses comply with local laws, such as
work permits, health certificates, and safety standards.
Conducting periodic inspections to ensure that all businesses
operate within legal boundaries.
Improving Public Services:
Improving public transportation services by increasing the
number of buses or enhancing road routes.
Ensuring that essential services such as electricity and water
are consistently available to citizens without interruption.
What did you want to learn more?

8

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

A Better Understanding of Community Needs:
You will get to know more about the needs of citizens and
the daily problems they face.
You will learn how to effectively and professionally handle
complaints and community issues.
Dealing with Administrative Systems:
You will gain deeper knowledge of how administrative
processes work in the municipality, such as dealing with
permits, projects, and official approvals.
You will learn how to use software systems for managing
municipal data and information.
Coordinating Between Departments:
You will learn how to coordinate between various
departments within the municipality, such as urban planning,
health, environment, and sanitation.
You will understand how to work collaboratively with
different teams to achieve common goals.
Project Management:
You will learn how to follow up on municipality projects
from the idea phase to completion, with a focus on timelines
and costs.
You will learn how to address challenges that arise during
project implementation and manage resources more
effectively.
Crisis Management Skills:
You may face emergencies or unexpected issues, and you
will learn how to handle them quickly and efficiently.
You will acquire skills in managing crises and emergencies,
such as natural disasters or major accidents.
Negotiation Skills:
You will learn how to negotiate with contractors, suppliers,
and other government entities.
You will gain skills in resolving issues related to cost, timing,
and quality.
Awareness of Local Laws and Regulations:
You will learn more about the laws and regulations
governing activities within the municipality, including

9

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

environmental laws, building regulations, and other legal
procedures.
Improved Communication Skills:
You will learn how to communicate more effectively with
citizens and colleagues in the municipality.
You will develop skills in active listening, negotiation, and
responding to citizens’ inquiries.
Development of Technical Skills:
You will learn how to use modern technology in managing
data and projects.
You will gain knowledge of new tools and equipment that
may be used in infrastructure projects or public services.
Social Responsibility:
You will gain a better understanding of the importance of
social responsibility within the municipality, such as
environmental conservation, improving citizens’ quality of
life, and promoting sustainable development.

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.

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