Create a solution for these problems. 5 ppt
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C205 Task 2
Section B
Completed by:
Ronnie Kaye
Viviana Arias
Thomas Boccia
1. Identify a Significant Teamwork Problem
Synopsis:
I am an Operations Manager of a line and staff team environment
There are 3 teams (2 consisting of 5 personnel each, 1 consisting of 3 personnel)
Each team consists of 1 Team Leader, and the remaining personnel are support
The teams are collaborative in nature, supporting each others’ tasks
Problem:
The teams are not working collaboratively; when a team is able to support another, it chooses to perform other non-priority tasks as opposed to supporting each other.
This has caused a significant slow down of output resulting in a dissatisfied customer
The line and staff team environment currently consists of three teams under the direction of the Operations Manager, with a total of thirteen personnel. Teams A and B each have a single team leader and four supporting personnel, while Team C has a single team leader and two supporting personnel. The collective mission of these teams is to create and deliver custom products to a government customer, an effort that has been ongoing for five years. The team structure was intentionally designed to foster collaboration across teams, ensuring timely delivery and consistent quality.
Recently, however, collaboration has broken down. Each team has shifted focus exclusively to its own tasks, refusing to engage with sister teams. When workloads are minimal, personnel redirect their efforts toward professional or personal development activities and low-priority internal tasks, rather than supporting the broader mission. This lack of cross-team cooperation has caused a significant slowdown in product output, undermining the efficiency and reliability that the government customer has come to expect.
The government has already noticed the delays and has expressed concern regarding the cause and timeline for resolution. They have made it clear that if the issue is not quickly rectified, they will consider alternate means of product completion. As Operations Manager, the responsibility now lies in investigating the root causes of this breakdown, addressing leadership and workload issues, and implementing corrective measures to restore collaboration and ensure the continuity of timely product delivery.
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2. Analysis of the Problem
Team A:
Team Lead is aggressive and only provides negative feedback
Team Lead is also known to take credit for others work
Team Lead performs nepotism
Team B:
Collaboration results in increased workload without additional compensation
Team Lead for Team B is ineffectual and refuses to support teams’ members concerns
Team C:
Collaboration results in increased workload without additional compensation
Over-tasking has built animosity with Team’s A & B
Team C has attempted to address issues with all levels of leadership to no avail resulting in apathy
Team A’s reduced output stems from significant leadership challenges. Their team leader demonstrates aggressive behavior and consistently provides only negative feedback, which has reduced morale. Further compounding the issue, the leader is known to take credit for the team’s work and apply favoritism toward a relative within the team, resulting in a lack of trust and respect from support staff. This has created a toxic environment.
Team B faces both workload and leadership concerns. The team has experienced an increased workload without additional compensation, leading to frustration. Team A’s leader has directed negative comments toward Team B’s leader and support personnel, resulted in heated exchanges in the office. Team B’s leader has refused to escalate these issues to the Operations Manager or confront Team A’s leader directly, which has further reduced the team’s trust and respect in their own leadership.
Team C is struggling with over-tasking and lack of support. Their reduced team size has resulted in severe workload pressures, prompting them to withdraw from collaborative efforts with other teams. Although Team C’s leadership has attempted to address these concerns with both Team A & B’s leaders, the efforts were unsuccessful. Team A’s leader dismissed the concerns outright andTeam B’s leader initially agreed to act but failed to follow through. As a result, Team C remains disengaged.
The Operations Manager was unaware of these issues.
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