Ecom430- Internship Report +presentation

College of Administration and Finance Sciences

Form Number 2 – PERIODIC REPORT
Internship Student Report | Month #?
Start Date28/09/2025
End Date: 28/10/2025
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

College of Administration and Finance Sciences
(Report Components)

Task(s)

What are the activities and tasks given to you during this
month?
• Analyzing and Reviewing Customer Data via
Email
o Analyzed incoming customer data and
classified it according to the type of service
requested.
o Accurately recorded the data in the
Authority’s system using employee accounts
through the Customer Appointment
Management page to document and link it
with the electronic systems.
o Gained insight into customer behavior and
needs, contributing to improving the digital
user experience and enhancing Customer
Relationship Management (CRM), increasing
customer satisfaction.
• Sending Electronic Transactions to Other
Ministries
o Sent the Authority’s transactions electronically
to other ministries and monitored each request
to ensure accuracy and timely completion.
o Relied on the monthly report to extract data on
the number of transactions and staff
achievements.
o Benefited from Digital Automation principles
by organizing and streamlining the flow of
transactions and improving operational
efficiency.
• Processing Requests for Governmental Entities
Electronically
o Registered and documented all requests in the
Authority’s electronic system to ensure data
accuracy.
o Recorded the details of each request in Excel
to ensure compliance with digital
transformation requirements.
o Used Paperless Transactions to reduce time
and cost and increase service efficiency.

College of Administration and Finance Sciences
•

New skill(s)

Meeting(s)

Difficulty/ Challenge(s)

Uploading Requests on the Ehkaam Platform
o Received request numbers from clients and
entered them accurately into the Ehkaam
platform to track the status of each request
electronically.
o Used Paperless Transactions to improve the
digital user experience (UX).
o Enhanced data accuracy, management, and
analysis using Digital Analytics and CRM
tools.

What skills did you learn through the month?
• Developed skills in digital data analysis and
understanding customer behavior through the
Customer Appointment Management page.
• Used employee accounts to record and document data
accurately and link it with the electronic systems.
• Enhanced ability to organize and monitor electronic
transactions for governmental entities and other
ministries using Digital Automation principles.
• Gained experience with the Ehkaam platform and
uploading requests electronically, improving digital
UX and utilizing Paperless Transactions.

How many meetings did you attend?
• No formal meetings were held this month, with focus
placed on executing operational tasks and improving
daily digital processes related to customer service,
data analysis, and transaction tracking.
What are the difficulties you had this month?
• Ensuring the accuracy of data before recording it in
the Authority’s system and on the Ehkaam platform
to avoid any errors in transactions.
• Working with multiple digital systems of the
Authority and governmental platforms
simultaneously, which required high focus and
organization.

College of Administration and Finance Sciences

How did you overcome these difficulties?
• Used digital data validation methods (Data
Validation) before recording in the system and on the
Ehkaam platform.
• Leveraged support from colleagues and the technical
team to develop a unified method for monitoring
digital transactions.
• Organized and tracked tasks daily to ensure data
accuracy and timely completion.

Learning

What did you learn from completing the tasks
• Gained a deeper understanding of the role of digital
transformation in improving the efficiency of
government services.
• Learned how to handle clients and governmental
entities electronically and link requests to digital
systems.
• Enhanced expertise in data management and analysis
using digital analytics tools and improving
automation.

What did you want to learn more?
• Develop advanced digital data analysis skills
(Advanced Data Analytics).
• Learn more about system integration to improve the
quality of digital services and increase automation.

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
Name:

Signature:

College of Administration and Finance Sciences

Form Number 3 – PERIODIC REPORT
Internship Student Report | Month #?
Start Date28/10/2025
End Date: 15/11/2025
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

College of Administration and Finance Sciences
(Report Components)
What are the activities and tasks given to you during this
month?
Entifa Platform
1. Entering Initial Data for Government Requests
•

•

Entered initial data for government requests within
the platform system and reviewed it to ensure
completeness and accuracy, enhancing process
governance.
Prepared analytical reports on request volume and
patterns to support decision-making, with the
possibility of linking them to automation tools to
speed up evaluation and follow-up.

2. Real Estate Registry Verification
•

Task(s)
•

Reviewed real estate registry documents and verified
ownership-related data to ensure compliance with the
authority’s standards and data governance.
Prepared awareness materials to help beneficiaries
submit documents correctly, reducing errors and
facilitating future automation processes.

3. Surveying and Survey Data
Examined survey data and coordinates to ensure
compliance with the authority’s requirements, supporting
data accuracy and data governance.
• Assisted in displaying survey data through interactive
dashboards on the platform, enabling verification teams to
monitor performance and improve user experience.
•

4. Digital Protection and Monitoring
Analyzed user behavior using digital analytics tools to
detect issues and improve platform performance, enhancing
platform security.
•

College of Administration and Finance Sciences
Prepared support materials (such as videos and FAQs) to
help protect the platform and improve user experience, with
support for automation in monitoring interactions.
•

5. Supporting Process Automation
Contributed to standardizing data review procedures to
facilitate future automation of verification processes within
the platform.
• Prepared ready-to-use templates for reports and
dashboards that can run automatically, speeding up workflow
and enhancing data governance.
•

6. Enhancing Governance
Ensured that requests and transactions comply with the
authority’s standards, supporting data quality and process
governance.
• Participated in improving internal policies for request
workflows by defining clear steps for review and auditing,
integrating automation to increase efficiency.
•

New skill(s)

What skills did you learn through the month?
• Gained experience in creating interactive dashboards.
• Improved skills in preparing user guidance materials
(FAQs, instructional videos).
• Learned about data verification procedures and basic
platform governance principles.
How many meetings did you attend?

Meeting(s)

Difficulty/ Challenge(s)

Did not attend any meetings this month
What are the difficulties you had this month?
• Ensuring accuracy of data without direct guidance
from meetings.
• Understanding some internal procedures of the
platform.

College of Administration and Finance Sciences
How did you overcome these difficulties?
•
•

Relied on shared notes, instructions, and reference
materials provided by the team.
Asked colleagues for clarification when needed to
complete tasks correctly.

What did you learn from completing the tasks
• Learned the importance of accuracy and governance
in handling official data.
• Gained practical experience in automating reporting
processes and improving user support.
Learning

What did you want to learn more?
• Interested in learning more about platform automation
tools and advanced dashboard design.
• Would like to deepen knowledge in governance and
risk management for data handling.

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
Name: Mona Waslallah Almazroi

Signature: Mona

Task(s)

New skill(s)

What are the activities and tasks given to you during
this month?
1. Managing and Digitizing Transactions
o Distributed transactions electronically to
staff, scanned and digitized paper
documents, and sent them to the
responsible officials.
2. Editing Checks and Processing Compensations
o Updated and organized checks, and
processed customer compensation
requests digitally.
3. Issuing Tax Exemption Statements and Digital
Letters
o Issued digital tax exemption statements,
printed barcodes for processing, and
facilitated electronic transaction
workflows.
4. Appointment Management and Customer Request
Tracking
o Managed client appointments
electronically, tracked requests, and
provided digital customer support.
5. Supervising national events and participating in
the organization of Saudi National Day activities,
ensuring proper coordination and supporting both
digital and administrative aspects of the event.
What skills did you learn through the month?
• Digital transaction management and workflow
optimization
• Customer service and request tracking using
electronic systems
• Document digitization and barcode management
• Coordinating and distributing tasks digitally

How many meetings did you attend?
No meetings were attended this month.
Meeting(s)

Difficulty/ Challenge(s)

Focus was primarily on completing assigned tasks and
learning digital workflows.

What are the difficulties you had this month?
• Adapting to multiple digital platforms for
transaction management and customer request
tracking
• Ensuring accuracy while digitizing and
distributing large volumes of documents
How did you overcome these difficulties?

•
•
•

Learning

Sought guidance from supervisors and colleagues
Reviewed manuals and practiced on digital
platforms regularly
Explored digital tools and workflow solutions to
improve efficiency and accuracy

What did you learn from completing the tasks
• Learned the importance of digital workflows in
ensuring service continuity
• Learned how document digitization and
automation improve efficiency
• Learned the role of digital solutions in enhancing
customer service
• Learned how coordination between departments
improves overall performance
What did you want to learn more?
• Advanced data analytics for monitoring service
performance
• Automating IT and administrative processes
• Integrating AI tools into digital platforms to
enhance efficiency and user experience

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