Description
This assignment is an individualassignment.
• DUE DATE FOR ASSIGNMENT 1 IS BY THE END OF WEEK 5 (28/02/2026)
• THE ASSIGNMENT MUST BE SUBMITTED ONLY IN WORD FORMAT VIA ALLOCATED FOLDER.
• ASSIGNMENTS SUBMITTED THROUGH EMAIL WILL NOT BE ACCEPTED.
• STUDENTS ARE ADVISED TO MAKE THEIR WORK CLEAR AND WELL PRESENTED; MARKS MAY BE REDUCED FOR POOR PRESENTATION. THIS INCLUDES FILLING YOUR INFORMATION ON THE COVER PAGE.
• STUDENTS MUST MENTION QUESTION NUMBER CLEARLY IN THEIR ANSWER.
• LATE SUBMISSION WILL NOT BE ACCEPTED.
• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Assignment Purposes/Learning Outcomes:
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Define the different Knowledge types and explain how they are addressed by knowledge management in different business environments. |
Assignment Title
Case Study on Knowledge, Tacit Knowledge, Explicit Knowledge, and Knowledge Management
Assignment Type
Case Study: Alfa Hospital and the Knowledge Gap
Alfa Hospital is a well-known private hospital located in a busy city. The hospital built a strong reputation due to its experienced doctors, nurses, and medical technicians who had worked there for many years.
Recently, from nursing staff several senior nurses and two specialist doctors retired within a short period. After their retirement, junior staff faced many problems in handling emergency cases and complex patient situations. These problems and complexities led to many issues like treatment delays, frequent patient complaints, and poor coordination among departments.
The hospital had policy manuals, treatment guidelines, and patient records, but many crucial skills were not documented. Senior personnel frequently used their experience to make snap judgments, spot early warning signs, and provide informal guidance to junior colleagues.Much of this experience-based knowledge was shared through observation and practice rather than written instructions. When experienced staff left, this tacit knowledge was lost.
To tackle the problem, the hospital administration implemented Knowledge Management strategies including electronic medical records, standard operating procedures (SOPs), ongoing training sessions, and mentorship programs. Nevertheless, certain employees opposed these alterations, arguing that documenting was labour-intensive and that experiential knowledge was difficult to record.
The hospital currently confronts the difficulty of handling both tacit and explicit knowledge to enhance patient care and organizational effectiveness.
Instructions to Students
Read the case study carefully and answer all questions
Use examples from the case study
Write clear and well-structured answers
Recommended word limit: 300–350 words per question with Proper References
Assignment Questions
Question 1:
a)Discuss the concept of Knowledge management and its importance in success and failure of organizations. (1.25 Marks)
b) Explain how knowledge contributed to both the success and current problems of Alfa Hospital. (1.25 Marks)
Question 2:
a) Discuss in detail the concepts of “Tacit Knowledge” and “Explicit Knowledge”. (1.25 Marks)
b) Cite specific examples of tacit knowledge and explicit knowledge from the case study. (1.25 Marks)
Question 3:
a)Why is Knowledge Management important for healthcare organizations? (1.25 Marks)
b) Analyze the challenges Alfa Hospital faces in implementing Knowledge Management. (1.25 Marks)
Question 4:
a) Suggest strategies that Alfa Hospital can use to effectively manage tacit knowledge and explicit Knowledge. (1.25 Marks)
b)Do you think technology alone can solve the knowledge problems of healthcare organizations? Justify your answer. (1.25 Marks)
(Students are hereby directed to use the same file for submission without deleting case study and questions. Fill in details on the cover-page properly.)
Answers:
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 1
Organization Design and Development (MGT 404)
Due Date: 28/02/2026 @ 23:59
Course Name: Organization Design and
Development
Course Code: MGT404
Student’s Name:
Semester: Second
CRN: 22082
Student’s ID Number:
Academic Year:2025-26-2nd
For Instructor’s Use only
Instructor’s Name:
Students’ Grade: / 10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY
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Restricted – مقيد
The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented; marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1. Describe the basic steps of the organizational development process.
Assignment Question(s):
Please refer to the case study titled “Personal views of the internal and external
consulting positions” given on Page number 55, Chapter 3 in your textbook and answer
the following questions:
1. What problems does an internal consultant face when acting as both an employee and
a change agent in the organization? (2 mark)
2. How does job security differ between internal and external consultants, and how does
this affect their work during change projects? (2 mark)
3. List the differences between the advantages of being an internal consultant and an
external consultant? (2 mark)
4. What difficulties can happen when internal and external consultants work together,
and how can these difficulties be reduced? (2 mark)
5. In your perspective, when should an organization prefer an internal consulting team
over an external team? (2 mark)
Note:
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Restricted – مقيد
You must include at least 5 references.
Format your references using APA style.
Answers
1. Answer2. Answer3. Answer4. Answer5. Answer-
Restricted – مقيد
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