Considering the responses received on “how important is ____”, What is the mean when examining the Large Selection?
- A.
3.67
- B.
4.95
- C.
5.41
- D.
4.43
2.5 points
Question 2
Considering the responses received on “how important is ____”, What is the mean when examining the competent sales team (Dealership)?
- A.
7.62
- B.
3.12
- C.
5.41
- D.
4.91
2.5 points
Question 3
Considering the responses received on “how important is ____”, What is the mean when examining the overall car quality?
- A.
3.67
- B.
3.12
- C.
6.09
- D.
4.43
2.5 points
Question 4
Considering the responses received on “how important is ____”, What is the mean when examining the speed of service?
- A.
7.65
- B.
6.13
- C.
8.98
- D.
5.99
2.5 points
Question 5
Considering the responses received on “how important is ____”, What is the mean when examining the atmosphere?
- A.
4.56
- B.
4.32
- C.
4.74
- D.
4.78
2.5 points
Question 6
Considering the responses received on “how important is ____”, What is the mean when examining reasonable pricing?
- A.
5.39
- B.
5.76
- C.
1.26
- D.
9.89
2.5 points
Question 7
After conducting a OneWay ANOVA, determine who was ranked #1 for the category reasonable pricing?
- A.
Nissan
- B.
VW
- C.
Toyota
- D.
Statistical tie between Nissan and Toyota
2.5 points
Question 8
Based on the OneWay ANOVA results, VW ranked higher than Toyota in what category?
Large Selection
Competent Sales Team
Overall Car Quality
Reasonable pricing
2.5 points
Question 9
Rank each category in order (beginning with Rank #1 (most important) to Rank #6 Least important) according to the customers rank of importance? (point value = 5 points)
- – 1. 2. 3. 4. 5.
Overall Car Quality
- – 1. 2. 3. 4. 5.
Speed of Service
- – 1. 2. 3. 4. 5.
Reasonable Pricing
- – 1. 2. 3. 4. 5.
Large Selection
- – 1. 2. 3. 4. 5.
Atmosphere within the Dealership
