1. TQM involves empowerment and inverts the management pyramid, for, or if it is to achieve the results, it must work horizontally and vertically across the organisation, across disciplines and departments. Discuss this employing references where appropriate to substantiate any theoretical argument.
1) read the article 2) specify the model in the form of the matrices on the inside front cover of the red book. You will want to use the Figure 2 model on the bottom of page 5. 3) write the correspon
1) read the article 2) specify the model in the form of the matrices on the inside front cover of the red book. You will want to use the Figure 2 model on the bottom of page 5. 3) write the corresponding syntax for LISREL 4) send the syntax to me and