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KRYSTEL

BERGHER

PROFILE

Accomplished Customer

Service Expert committed

to the delivery of quality

service. Professional and

Ethical. Seeking to assist or

help a new customer

service department in

creating and achieving

the much-needed

customer service goals.

CONTACT

ADDRESS:

15851 Southwest 139th

Place, Miami

FL 33177.

PHONE:

305-992-6010

EMAIL:

[email protected]

om

EDUCATION

MIAMI DADE COLLEGE

Currently in School

Major: Pre-Science in Dentistry

WORK EXPERIENCE

Mental Health Clinic: Front Desk and Clinical

Administrative

Current Job

• Answering phones.

• insurance verification.

• documentation of billing forms.

• scheduling of appointments.

• verification of patient control list.

• Provide Service Information.

Royale Hair Products: Manager, Trainer, and

Salesperson

June 2010 – March 2020

• Planned and Coordinated staff training

programs.

• Emphasized on specific product features

that would attract customers.

• Followed up and ensure customer’s

satisfaction after purchase.

• Negotiated of terms of sales and prices

while reaching an agreement with

customers.

• Recommended specific products to

customers while helping them meet their

needs.

• Submitted orders for processing.

• Solved conflicts and disputes between

customers and employees.

• Responsible for inventory management,

including displays, merchandising, and

pricing.

• Processed and accepted payments made

by customers in cash.

mailto:[email protected]
mailto:[email protected]

SKILLS

• Administrative Procedures,

• Customer Relationship Management

• Customer Satisfaction Enhancement

• Bilingual (Spanish and English)

• Ability to motivate

• Excellent problem-solving skills

• Customer service, Good Presentation

abilities

• Customer Acquisition

• Marketing Skills

• Multitasking and negotiation

• Problem solving abilities

• Communication Skills

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