Description
Department: ADMINISTRATIVE
Code Number: SOS-ADM-001 (9)
TITLE: HOSPITAL SCOPE OF SERVICE
Original Date: 01.01.2017
Revision Date: 12.02.2025
Effective Date: 12.03.2024
1. INTRODUCTION
1.1 New Najran General Hospital was established in 1 Muharram 1435 as a general MOH
Hospital, located in Al-Shurfah, Najran with 200 bed capacity which provide individualized
patient care both inpatient and outpatient including emergency and intensive care setting of
various maladies on a paying and non paying basis. Patients are provided appropriate
procedures, treatments, interventions and care according to established policies, procedures,
protocols and order sets that have been developed to ensure patient safety and positive
outcomes.
1.2 VISION
To achieve together a healthy community with advanced excellence in healthcare
experiences.
1.3 MISSION
Najran General Hospital, providing the highest level of excellence in a healthcare system
equipped to promote, uphold and restore the health of Najran population.
1.4. VALUES
Excellence – A measure of consistently superior performance that surpasses requirements
and expectations without demonstrating significant flaws or waste.
Integrity – Encompassing honesty, keeping one’s word, and consistently adhering to
principles of professionalism, even when it is not easy to do so.
Safety – Freedom from harm
Patient Experience – The range of interactions that patients have with the healthcare
system
1.5. INTERNAL CUSTOMERS
1.5.1 All the hospital staffs.
1.6. EXTERNAL CUSTOMERS
1.6.1 Patients
1.6.2 Referral hospitals& primary health centers.
1.6.3 Directorate of health affairs, Najran
1.6.4 MOH
1.6.5 CBAHI
1.6.6 Suppliers &Vendors.
1.6.7 Contracted services companies
(Housekeeping, Maintenance, Biomedical, Catering, Medical waste, Dietary, IT)
1.6.8 Saudi Red Crescent Authority.
1.6.9 Other regulatory bodies (Civil Defense, Saudi Commission for Health
Specialties etc.)
1.6.10 Other visitors for NNGH for different purposes.
SOS-ADM-001(9)
Page 1 of 5
Department: ADMINISTRATIVE
Code Number: SOS-ADM-001 (9)
TITLE: HOSPITAL SCOPE OF SERVICE
Original Date: 01.01.2017
Revision Date: 12.02.2025
Effective Date: 12.03.2024
2.PATIENT POPULATION
2.1 New Najran General Hospital Provides Inpatient and Outpatients of both gender of all age
Groups from 1 month and above; and special cases of pediatric surgery are seen in
departments such as orthopedics, neurosurgery, ENT, urology and plastic surgery.
2.2 Pediatric Inpatient medical ward & Pediatric Intensive care unit provides inpatient care of
both gender of age groups 30days to 14years.
2.3 Total number of patients visited to the Hospital from 01/01/2023 until 31/12/2023 were
159,326. Total number of patients visited in ER from 01/01/2023 until 31/12/2023 were
84,886. Total number of patients seen in OPD 01/01/2023 until 31/12/2023 were 74,440.
With admission of 7,616. 2,433 Total Number of surgeries in which 1,094 were Day
Surgeries.
3. COMPLEXITY OF CARE
The Hospital offers various care services:
3.1 Department of surgery offers patient care in:
General and Laparoscopic Surgery, Neurosurgery, Urology, Plastic surgery, Dental, ENT,
Orthopedic Surgery, Vascular Surgery, Ophthalmology & Thoracic surgery.
3.2 Department of Medicines provide services are;
Internal Medicine, Gastroenterology, Cardiology, Diabetic, Endocrinology, Dermatology,
Rheumatology, Pediatrics, Smoking Cessation Clinic, Nutrition Clinic, Early Diagnostic
Developmental & Behavioral Disorder and Developmental Dislocation Clinic.
3.3 Inpatient Surgical wards, Inpatient Medical Wards including COVID Isolation wards and
Inpatient pediatric ward.
3.4 Operating Room and Anesthesia Services.
Anesthesia clinic, Day surgery, emergency and elective surgery.
3.5 Respiratory care services: Management of Airway, mechanical ventilation, arterial line
procedures and respiratory physiotherapy in ICU and PICU.
3.6 Emergency department and EMT.
Basic Life Support, Rapid sequence intubation, Defibrillation, Synchronized
cardioversion, Advanced Cardiac Life Support, Advanced Pediatric Life
Support, Hemodynamic Support, 24 hours’ ambulance services and Urgent care.
3.7 Intensive Care Unit and Pediatric Intensive Care Unit.
3.8 Pharmacy and clinical pharmacy.
3.9 Physiotherapy
3.10 Laboratory Services:
SOS-ADM-001(9)
Page 2 of 5
Department: ADMINISTRATIVE
Code Number: SOS-ADM-001 (9)
TITLE: HOSPITAL SCOPE OF SERVICE
Original Date: 01.01.2017
Revision Date: 12.02.2025
Effective Date: 12.03.2024
Hematology, Serology, Microbiology, Biochemistry, Parasitology, Virology, Hormone assay
Section and Blood bank. Histopathology is available at King Khaled Hospital, Najran.
3.11 Radiology Diagnostic Imaging Services:
Routine radiology (x-ray), Ultrasound, CT scan, MRI and Mammography.
3.12 Outpatient clinic;
General surgery I &II, Internal medicine I & II, Cardiology, Gastroenterology, Diabetic &
Endocrinology, Plastic surgery, Anesthesia clinic, Orthopedic (Pedia & Adult), ENT, DermaI&II, Dental I&II, Pediatrics, Rheumatology, Ophthalmology, Neurosurgery, Urology, Vascular
Surgery, Smoking Cessation clinic, Early Diagnosis Developmental & Behavioral Disorder,
Developmental Dislocation clinic and Nutrition clinic.
3.13 Public Health Department & Occupational Health Clinic
3.14 Central Sterile Services Department: Assembly and processing, sterilizing, sterile storage and
issuing of sterile supplies for use in clinical area within the Hospital.
3.15 Nursing Administration
Clinical Nursing care, Continuous Nursing Education Programme, Competency
assessment, Nursing Quality project and performance improvement.
3.16 Home Health Care
3.17 Social Services department.
3.18 Medical Record
3.19 Coordination and referral office.
3.20 Bed Management.
3.21 Patient Affairs
3.22 Mortuary.
3.23 Departments Directly Reporting to the Hospital Director; Hospital Director office, Legal
Director on Duty, Public relation & health education, Infection control, radiation safety
officer, internal audit, control and HEPPU.
3.24 Departments Directly Reporting to the Assistant Hospital Director for Finance &
Administration Affairs; General store, medical store, inventory control, purchase,
administrative communication, public services and revenue development department.
3.25 Departments directly reporting to Assistant Hospital Director for Operation and
Maintenance are; General maintenance, medical maintenance, security, safety, hostel and
laundry.
3.26 Departments directly reporting to Assistant Hospital Director for Human Resources are;
Training and CME, HR services, Internal communication and archives.
3.27 Departments directly reporting to the Assistant Hospital Director for Organizational
Excellence are; Quality and Patient Safety, Patient Experience, Adaa Program, statistics,
voluntary services, innovation, research unit, secret visitor and Electronic Health.
SOS-ADM-001(9)
Page 3 of 5
Department: ADMINISTRATIVE
Code Number: SOS-ADM-001 (9)
TITLE: HOSPITAL SCOPE OF SERVICE
Original Date: 01.01.2017
Revision Date: 12.02.2025
Effective Date: 12.03.2024
4. STAFFING
SN
STAFF CATEGORIES
1.
PHYSICIAN
1.1 Consultant
1.2 Specialist
1.3 Resident
2.
NURSES
3.
OTHER HEALTHCARE PROFESSIONAL
4.
ADMINISTRATIVE & SUPPORT SERVICES
5.
CONTRACTING SERVICES
5.1 Maintenance & Housekeeping
5.2 Biomedical
5.3 IT
5.4 Catering
5.5 Medical waste
5.6 Security
TOTAL NNGH STAFF ( WITH & WITHOUT CONTRACTING
SERVICES)
NUMBER OF STAFF
41
63
77
326
176
116
301
6
10
62
6
41
1,225
5.WORKING HOURS
5.1 New Najran General Hospital, Provides services for;
5.1.1 All administrative staff working hours from 7:30 am to 4pm, Sunday to Thursday.
5.1.2 Provides emergency care 24hours a day, 2 shifts sharing 12hours, seven days a week and
other inpatient services, 3 shifts sharing 9 hours 30minutes.
5.1.3 9hours 30 minutes /day, 5 days/week, in outpatient clinic room 7:30 am to 12 noon and
from 1pm until 4:30pm, Sunday to Thursday.
5.1.4 All the staffs are required for sign in and out of duty through the attendance form
provided by the Attendance Monitoring NNGH.
6.QUALIFICATION OF STAFF
6.1 All the Administrative staffs are qualified professional according to their area of specialty and
accredited with Saudi council for Health Specialties.
6.2 All the physicians are certified medical graduates from various Universities.
6.3 All the physicians are registered with Saudi Council for Health Specialties.
6.4 All the physicians are Certified BCLS provider. Most of the physician are certified ACLS
Provider and pediatric specialty doctors are certified by PALS.
SOS-ADM-001(9)
Page 4 of 5
Department: ADMINISTRATIVE
Code Number: SOS-ADM-001 (9)
TITLE: HOSPITAL SCOPE OF SERVICE
Original Date: 01.01.2017
Revision Date: 12.02.2025
Effective Date: 12.03.2024
6.5 All the nurses are professional with relevant experiences.
6.6 All the nurses are registered with Saudi Council for Health Specialties.
6.7 All the Nurses are certified BCLS provider, Special care area nurses (ER &ICU) are certified
ACLS providers and PICU nurses are certified in PALS.
6.8 All Health Care Providers are certified and licensed from their country of origin certified with
Saudi Council for Health Specialties.
7. METHOD OF COMMUNICATION
7.1. Face to face communication (Meetings, presentations, lectures and workshops).
7.2. Verbal (Telephone, Mitel hand phone, MOH email, SAHEL).
7.3. Electronic (Moh email, Zoom Meeting, SAHEL, WhatsApp groups, Bain System).
7.4. Written (Leaflets, booklets, brochures, reports, newsletters, letters, memos, circulars, bulletin
board).
8. QUALITY IMPROVEMENT ACTIVITIES
8.1 KPI’s and CBAHI Quality Indicators
8.2 Committee Monitoring
8.3 Model of Care Pathways
8.4 Hospital Improvement Programs
9. REVISION
9.1 Will be reviewed every one (1) year or revised as needed according APP-ADM-002.
10. APPROVAL
NAME & POSITION
Prepared by:
Mr. Dhafer Saleh Al Bahri
Hospital Executive Committee Chairman
NNGH Hospital Director
Approved by:
Mr. Khaled Bin Ayed Al Asiri
Chairman of Governing Body
CEO, Najran Health Cluster
SOS-ADM-001(9)
STAMP
DATE
Page 5 of 5
College of Administration and Finance Sciences
Form No 4- Internship Report Cover Page
Student`s name:
Student`s ID #:
Training Organization:
Trainee Department:
Field Instructor Name:
Field Instructor Signature:
Course Title:
CRN:
Internship Start Date:
Internship End Date:
Academic Year/Semester:
For Instructor’s Use only
Instructor’s Name:
Total Training Hours /280
Students’ Grade: Marks Obtained /30
Level of Marks: High/Middle/Low
College of Administration and Finance Sciences
Academic Report Guideline(Co-op)
(please do not include this text in the final report, just follow its guidelines and
use the cover page above)
The report should be approximately 3000 – 4000, single –spaced and consider taking the following format
General instructions for writing the final report:
The report must be written in English language.
The word limit is 3000-4000.
If the report word count is not within the required word limit, marks will be deducted.
The font size is 12, Times New Roman, justified, 1.5 space.
Main headings use font size of 16 and bold.
Add page numbers in the middle bottom of the page.
Plagiarism or copying from other sources will result in ZERO marks.
This report must be submitted on Blackboard (WORD format only) via the allocated folder.
Your work should be clearly and completely presented; marks may be reduced for poor presentation. This
includes filling your information on the cover page.
Assignment will be evaluated through BB Safe Assign tool. Late submission will result in ZERO marks
being awarded.
First Page
The first page should display the student’s full name, internship start and finish dates, working hours per
week, company/institution name, and the cover page.
The field instructor should sign on the first page.
A Brief Executive Summary of the Internship
A one-page summary of the company/institution and a short account of the major activities carried out
during the internship period.
Acknowledgment
To allow the student to express her/his thankful and gratitude to individuals (such as: field instructor,
academic supervisor, colleagues…etc.) who help them in carrying out and completing her/his training
journey. This part will aid the students to learn basic elements of academic writing. To express their
appreciation in a concise and professional manner.
Table of Contents
Contents of the report with page numbers, list of tables, and list of figures.
Introduction
A brief of the report. The Aim of the report.
Chapter 1: Description of the company
College of Administration and Finance Sciences
This section should answer the following questions:
What is the full title of the company/institution?
Give a brief history of the company, full mailing address and relevant weblinks
What is the type of ownership of the company/institution?
State the main shareholders and their shares.
What is the sector that the company/institution operates in?
Specify the products and services produced and offered to its customers/clients.
Who are regarded as the customers/clients of your internship company (consider the end users, retailers,
other manufacturers, employees,etc.)?
Provide an organization chart of the company, along with information on the number of employees.
Provide a list of functions performed by different departments/divisions in the internship organization.
Provide an overview off the production system or service procedure (what are the resources, inputs,
outcomes, andconstraints?)
Provide a process chart of a major product and/or service.
The following questions can be classified as your major fit (Finance, Accounting, Ecommerce and
Management).
• What kind accounting/finance/IT//quality/marketing standards and principles are used in the
organization?
• Discuss telecommunication technologies (Database, Instant Messenger, Networking, Ecommerce tools)
used in the company.
• Describe the quality planning and control activities in the internship organization.
• Describe the quality control activities throughout the life cycle of the product/service groups
• What kind of financial analysis and decision-making methods are used by corporate treasurers and
financial managers in the internship organization?
• What types of marketing, selling, and human resources analysis are performed (cost system, evaluation
of consumers, needs, product strategy, distribution strategy, promotional strategy)?
Chapter 2: Internship activities
This is the main body of your report. During the internship period, the focus of the training may on the
following types of analysis and questions. You do not have to answer all the questions in the list: •
Describe your working conditions and functions, such as: Who is your supervisor (include his/her name
and his/her position); other team members or co-workers and what their functions are to complement
yours.
• Provide a detailed description about the department(s) that the trainee did her/his training with them.
Adding all sub-divisions for this department(s) if it is available. Student can add to this description a
supported chart.
• Detailed descriptions about all tasks and activities that the trainee did them during her/his training
period.
• Gained skills and how they added value to your work
• Other tasks that are not related to the trainee’s major that done by her/him at the company should be
included in this chapter as well.
• What types of incentives did you get as a trainee to be more proactive and productive?
• Describe what kind of working documents and analysis you did there and what experiences you have
gained throughout yourtraining. Provide examples of your work.
College of Administration and Finance Sciences
• A comparison between theory (things you have learned in the classroom) and practice (things you did or
observed at the company) must be made and highlighted. In this section the student can add a supported
table includes which academic course (s) (course title and code) helped to perform training tasks. For
example, two columns; the first one shows the course name and second column shows the tasks
performed and related to this course.
• Show some work samples that you have encountered/conducted at the company through graphs,
pictures, data, drawings, or design calculations and include them in your report.
• Lessons learnt (what the overall benefits gained from the training program)
Chapter 3: Recommendations
• Advantageous that helped the student in completing the training program.
• Disadvantageous and challenges that faced the student and how he/she did overcome them.
• Recommendations to improve training program in the college.
• Recommendation for the training company. Conclusion Sum up and summary of the training
experience. Reference If it is needed Appendix (option) This will help the instructor to have a background
about the trainee and his/her previous experiences. Also, it helps the students in writing their CVs for
future job application especially for fresh graduates who do not have previous practical experiences.
• Basic information (name, city, contact details…etc.).
• Job objectives.
• Academic qualifications.
• Practical experiences.
• Skills this will help the instructor to have a background about the trainee and his/her previous
experiences
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
PERIODIC REPORT No: 2
Internship Student Report | Month ….
Start Date: __/___/2024_
End Date: ___/___/__2024_
Student’s Name:
Student’s ID Number:
Training Organization:
Trainee Department:
Trainee Supervisor Name:
Course: MGT430
Faculty Member:
CRN:
Academic Year/Semester: 2023-2024 / Summer
semester
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
1
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
(Report Components)
What are the activities and tasks given to you during this
month?
I was assigned new additional activities:
Employee Onboarding: Assisted in the onboarding
process for new hires, including the preparation of
orientation materials, conducting tours, and setting up
workstations.
Recruitment Support: Helped in screening resumes,
scheduling interviews, and coordinating with candidates.
Task(s)
Training Coordination: Organized training sessions for
staff on various topics, such as workplace safety and
communication skills.
HR Documentation: Maintained and updated employee
records, ensuring all documents are correctly filed and up-todate.
Employee Relations: Supported HR in addressing
employee inquiries and concerns, facilitating communication
between staff and management.
What skills did you learn through the month?
Communication Skills: Improved both verbal and written
New skill(s)
communication by interacting with employees and
candidates.
2
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
Organizational Skills: Enhanced ability to organize and
manage multiple tasks and responsibilities efficiently.
HR Software Proficiency: Gained proficiency in using
HR management software for record-keeping and task
management.
Interview Techniques: Learned effective techniques for
conducting and evaluating interviews.
Conflict Resolution: Developed skills in mediating
conflicts and addressing employee concerns effectively.
How many meetings did you attend?
I attended a bunch of meetings this month, including team
Meeting(s)
briefings, training sessions, and one-on-one discussions with
supervisors
What are the difficulties you had this month?
High Volume of Tasks: Managing a high volume of tasks
and deadlines was challenging.
Technical Issues: Faced technical difficulties with HR
software, causing delays in processing tasks.
Difficulty/ Challenge(s)
Conflict Management: Handling interpersonal conflicts
between employees was initially challenging.
How did you overcome these difficulties?
Prioritization: Implemented a prioritization strategy to
manage tasks more effectively and meet deadlines.
3
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
Technical Support: Sought assistance from the IT
department to resolve technical issues promptly.
Training and Guidance: Received training and guidance
from senior HR staff on conflict resolution techniques.
What did you learn from completing the tasks
Time Management: Learned the importance of time
management and how to prioritize tasks efficiently.
Interpersonal Skills: Improved interpersonal skills by
interacting with a diverse group of employees and
candidates.
Attention to Detail: Recognized the importance of
attention to detail in maintaining accurate employee records
and documentation.
Learning
What did you want to learn more?
Advanced HR Practices: Eager to learn more about
advanced HR practices, such as strategic planning and
performance management.
Leadership Skills: Interested in developing leadership
skills to take on more responsibilities within the HR
department.
Employee Development: Want to gain deeper insights
into employee development programs and how they
4
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
contribute to organizational growth.
*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
5
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
PERIODIC REPORT No: 3
Internship Student Report | Month ….
Start Date: __/___/2024_
End Date: ___/___/__2024_
Student’s Name:
Student’s ID Number:
Training Organization:
Trainee Department: Human resources
Trainee Supervisor Name:
Course: MGT430
Faculty Member:
CRN:
Academic Year/Semester: 2023-2024 / Summer
semester
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
1
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
(Report Components)
What are the activities and tasks given to you during this
month?
Recruitment: Screening resumes, scheduling and
conducting interviews, coordinating with department heads
for candidate selection, and onboarding new employees.
Medical and Vehicle Insurance: Managing employee
insurance policies, assisting employees with claims, and
coordinating with insurance providers.
Meetings and Minute Preparation: Attending
departmental and interdepartmental meetings, preparing
agendas, recording minutes, and distributing them to relevant
Task(s)
parties.
Employees Affairs and Discipline Agenda: Handling
employee grievances, maintaining disciplinary records, and
assisting in resolving conflicts.
KPI Improvement: Monitoring and analyzing employee
performance metrics, identifying areas for improvement, and
implementing strategies to enhance performance.
Employees Files and Government Systems: Updating
and maintaining employee records, ensuring compliance with
government regulations, and managing systems such as
2
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
Qiwa, Tamm, and Consistency.
What skills did you learn through the month?
Enhanced interview and candidate evaluation techniques.
Improved understanding of insurance policies and claim
processes.
Proficiency in minute-taking and meeting coordination.
Conflict resolution and disciplinary procedure
New skill(s)
management.
Data analysis and performance metric tracking for KPI
improvement.
Navigating and utilizing government systems like Qiwa,
Tamm, and Consistency.
How many meetings did you attend?
I attended two meetings, including departmental reviews, and
Meeting(s)
strategy planning meetings.
What are the difficulties you had this month?
Managing multiple recruitment processes simultaneously.
Navigating complex insurance claim procedures.
Difficulty/ Challenge(s)
How did you overcome these difficulties?
Prioritizing tasks, creating a detailed schedule, and using
project management tools to track progress.
Seeking guidance from experienced colleagues and
participating in training sessions provided by the insurance
3
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
providers.
What did you learn from completing the tasks
The importance of effective time management and
organization in handling multiple responsibilities.
The value of clear communication and detailed
documentation in meetings and disciplinary procedures.
Insight into the significance of KPIs in tracking and
improving employee performance.
A deeper understanding of government regulations and
Learning
systems relevant to HR.
What did you want to learn more?
I Want to learn more about advanced recruitment strategies
and tools.
Interested in gaining a deeper understanding of legal
aspects related to employee affairs and discipline.
Eager to explore advanced data analysis techniques for
KPI improvement.
*Note:
1. This report is a summary of the training activities performed.
2. You may attach
And student can attach any
additional pages if needed.
extra note to this form.
4
Course Name: Internship
Student’s Name:
Course Code: MGT430
Student’s ID Number:
Semester: 2nd Semester
CRN: 21932
Academic Year: 2022-2023
For Instructor’s Use only
Instructor’s Name: Dr. Sager Alharthi
Students’ Grade:
Level of Marks:
Secondary address separator
Secondary address
Text
Text
Text
Text
Thank You
Purchase answer to see full
attachment
Code Number: SOS-ADM-001 (9)
TITLE: HOSPITAL SCOPE OF SERVICE
Original Date: 01.01.2017
Revision Date: 12.02.2025
Effective Date: 12.03.2024
1. INTRODUCTION
1.1 New Najran General Hospital was established in 1 Muharram 1435 as a general MOH
Hospital, located in Al-Shurfah, Najran with 200 bed capacity which provide individualized
patient care both inpatient and outpatient including emergency and intensive care setting of
various maladies on a paying and non paying basis. Patients are provided appropriate
procedures, treatments, interventions and care according to established policies, procedures,
protocols and order sets that have been developed to ensure patient safety and positive
outcomes.
1.2 VISION
To achieve together a healthy community with advanced excellence in healthcare
experiences.
1.3 MISSION
Najran General Hospital, providing the highest level of excellence in a healthcare system
equipped to promote, uphold and restore the health of Najran population.
1.4. VALUES
Excellence – A measure of consistently superior performance that surpasses requirements
and expectations without demonstrating significant flaws or waste.
Integrity – Encompassing honesty, keeping one’s word, and consistently adhering to
principles of professionalism, even when it is not easy to do so.
Safety – Freedom from harm
Patient Experience – The range of interactions that patients have with the healthcare
system
1.5. INTERNAL CUSTOMERS
1.5.1 All the hospital staffs.
1.6. EXTERNAL CUSTOMERS
1.6.1 Patients
1.6.2 Referral hospitals& primary health centers.
1.6.3 Directorate of health affairs, Najran
1.6.4 MOH
1.6.5 CBAHI
1.6.6 Suppliers &Vendors.
1.6.7 Contracted services companies
(Housekeeping, Maintenance, Biomedical, Catering, Medical waste, Dietary, IT)
1.6.8 Saudi Red Crescent Authority.
1.6.9 Other regulatory bodies (Civil Defense, Saudi Commission for Health
Specialties etc.)
1.6.10 Other visitors for NNGH for different purposes.
SOS-ADM-001(9)
Page 1 of 5
Department: ADMINISTRATIVE
Code Number: SOS-ADM-001 (9)
TITLE: HOSPITAL SCOPE OF SERVICE
Original Date: 01.01.2017
Revision Date: 12.02.2025
Effective Date: 12.03.2024
2.PATIENT POPULATION
2.1 New Najran General Hospital Provides Inpatient and Outpatients of both gender of all age
Groups from 1 month and above; and special cases of pediatric surgery are seen in
departments such as orthopedics, neurosurgery, ENT, urology and plastic surgery.
2.2 Pediatric Inpatient medical ward & Pediatric Intensive care unit provides inpatient care of
both gender of age groups 30days to 14years.
2.3 Total number of patients visited to the Hospital from 01/01/2023 until 31/12/2023 were
159,326. Total number of patients visited in ER from 01/01/2023 until 31/12/2023 were
84,886. Total number of patients seen in OPD 01/01/2023 until 31/12/2023 were 74,440.
With admission of 7,616. 2,433 Total Number of surgeries in which 1,094 were Day
Surgeries.
3. COMPLEXITY OF CARE
The Hospital offers various care services:
3.1 Department of surgery offers patient care in:
General and Laparoscopic Surgery, Neurosurgery, Urology, Plastic surgery, Dental, ENT,
Orthopedic Surgery, Vascular Surgery, Ophthalmology & Thoracic surgery.
3.2 Department of Medicines provide services are;
Internal Medicine, Gastroenterology, Cardiology, Diabetic, Endocrinology, Dermatology,
Rheumatology, Pediatrics, Smoking Cessation Clinic, Nutrition Clinic, Early Diagnostic
Developmental & Behavioral Disorder and Developmental Dislocation Clinic.
3.3 Inpatient Surgical wards, Inpatient Medical Wards including COVID Isolation wards and
Inpatient pediatric ward.
3.4 Operating Room and Anesthesia Services.
Anesthesia clinic, Day surgery, emergency and elective surgery.
3.5 Respiratory care services: Management of Airway, mechanical ventilation, arterial line
procedures and respiratory physiotherapy in ICU and PICU.
3.6 Emergency department and EMT.
Basic Life Support, Rapid sequence intubation, Defibrillation, Synchronized
cardioversion, Advanced Cardiac Life Support, Advanced Pediatric Life
Support, Hemodynamic Support, 24 hours’ ambulance services and Urgent care.
3.7 Intensive Care Unit and Pediatric Intensive Care Unit.
3.8 Pharmacy and clinical pharmacy.
3.9 Physiotherapy
3.10 Laboratory Services:
SOS-ADM-001(9)
Page 2 of 5
Department: ADMINISTRATIVE
Code Number: SOS-ADM-001 (9)
TITLE: HOSPITAL SCOPE OF SERVICE
Original Date: 01.01.2017
Revision Date: 12.02.2025
Effective Date: 12.03.2024
Hematology, Serology, Microbiology, Biochemistry, Parasitology, Virology, Hormone assay
Section and Blood bank. Histopathology is available at King Khaled Hospital, Najran.
3.11 Radiology Diagnostic Imaging Services:
Routine radiology (x-ray), Ultrasound, CT scan, MRI and Mammography.
3.12 Outpatient clinic;
General surgery I &II, Internal medicine I & II, Cardiology, Gastroenterology, Diabetic &
Endocrinology, Plastic surgery, Anesthesia clinic, Orthopedic (Pedia & Adult), ENT, DermaI&II, Dental I&II, Pediatrics, Rheumatology, Ophthalmology, Neurosurgery, Urology, Vascular
Surgery, Smoking Cessation clinic, Early Diagnosis Developmental & Behavioral Disorder,
Developmental Dislocation clinic and Nutrition clinic.
3.13 Public Health Department & Occupational Health Clinic
3.14 Central Sterile Services Department: Assembly and processing, sterilizing, sterile storage and
issuing of sterile supplies for use in clinical area within the Hospital.
3.15 Nursing Administration
Clinical Nursing care, Continuous Nursing Education Programme, Competency
assessment, Nursing Quality project and performance improvement.
3.16 Home Health Care
3.17 Social Services department.
3.18 Medical Record
3.19 Coordination and referral office.
3.20 Bed Management.
3.21 Patient Affairs
3.22 Mortuary.
3.23 Departments Directly Reporting to the Hospital Director; Hospital Director office, Legal
Director on Duty, Public relation & health education, Infection control, radiation safety
officer, internal audit, control and HEPPU.
3.24 Departments Directly Reporting to the Assistant Hospital Director for Finance &
Administration Affairs; General store, medical store, inventory control, purchase,
administrative communication, public services and revenue development department.
3.25 Departments directly reporting to Assistant Hospital Director for Operation and
Maintenance are; General maintenance, medical maintenance, security, safety, hostel and
laundry.
3.26 Departments directly reporting to Assistant Hospital Director for Human Resources are;
Training and CME, HR services, Internal communication and archives.
3.27 Departments directly reporting to the Assistant Hospital Director for Organizational
Excellence are; Quality and Patient Safety, Patient Experience, Adaa Program, statistics,
voluntary services, innovation, research unit, secret visitor and Electronic Health.
SOS-ADM-001(9)
Page 3 of 5
Department: ADMINISTRATIVE
Code Number: SOS-ADM-001 (9)
TITLE: HOSPITAL SCOPE OF SERVICE
Original Date: 01.01.2017
Revision Date: 12.02.2025
Effective Date: 12.03.2024
4. STAFFING
SN
STAFF CATEGORIES
1.
PHYSICIAN
1.1 Consultant
1.2 Specialist
1.3 Resident
2.
NURSES
3.
OTHER HEALTHCARE PROFESSIONAL
4.
ADMINISTRATIVE & SUPPORT SERVICES
5.
CONTRACTING SERVICES
5.1 Maintenance & Housekeeping
5.2 Biomedical
5.3 IT
5.4 Catering
5.5 Medical waste
5.6 Security
TOTAL NNGH STAFF ( WITH & WITHOUT CONTRACTING
SERVICES)
NUMBER OF STAFF
41
63
77
326
176
116
301
6
10
62
6
41
1,225
5.WORKING HOURS
5.1 New Najran General Hospital, Provides services for;
5.1.1 All administrative staff working hours from 7:30 am to 4pm, Sunday to Thursday.
5.1.2 Provides emergency care 24hours a day, 2 shifts sharing 12hours, seven days a week and
other inpatient services, 3 shifts sharing 9 hours 30minutes.
5.1.3 9hours 30 minutes /day, 5 days/week, in outpatient clinic room 7:30 am to 12 noon and
from 1pm until 4:30pm, Sunday to Thursday.
5.1.4 All the staffs are required for sign in and out of duty through the attendance form
provided by the Attendance Monitoring NNGH.
6.QUALIFICATION OF STAFF
6.1 All the Administrative staffs are qualified professional according to their area of specialty and
accredited with Saudi council for Health Specialties.
6.2 All the physicians are certified medical graduates from various Universities.
6.3 All the physicians are registered with Saudi Council for Health Specialties.
6.4 All the physicians are Certified BCLS provider. Most of the physician are certified ACLS
Provider and pediatric specialty doctors are certified by PALS.
SOS-ADM-001(9)
Page 4 of 5
Department: ADMINISTRATIVE
Code Number: SOS-ADM-001 (9)
TITLE: HOSPITAL SCOPE OF SERVICE
Original Date: 01.01.2017
Revision Date: 12.02.2025
Effective Date: 12.03.2024
6.5 All the nurses are professional with relevant experiences.
6.6 All the nurses are registered with Saudi Council for Health Specialties.
6.7 All the Nurses are certified BCLS provider, Special care area nurses (ER &ICU) are certified
ACLS providers and PICU nurses are certified in PALS.
6.8 All Health Care Providers are certified and licensed from their country of origin certified with
Saudi Council for Health Specialties.
7. METHOD OF COMMUNICATION
7.1. Face to face communication (Meetings, presentations, lectures and workshops).
7.2. Verbal (Telephone, Mitel hand phone, MOH email, SAHEL).
7.3. Electronic (Moh email, Zoom Meeting, SAHEL, WhatsApp groups, Bain System).
7.4. Written (Leaflets, booklets, brochures, reports, newsletters, letters, memos, circulars, bulletin
board).
8. QUALITY IMPROVEMENT ACTIVITIES
8.1 KPI’s and CBAHI Quality Indicators
8.2 Committee Monitoring
8.3 Model of Care Pathways
8.4 Hospital Improvement Programs
9. REVISION
9.1 Will be reviewed every one (1) year or revised as needed according APP-ADM-002.
10. APPROVAL
NAME & POSITION
Prepared by:
Mr. Dhafer Saleh Al Bahri
Hospital Executive Committee Chairman
NNGH Hospital Director
Approved by:
Mr. Khaled Bin Ayed Al Asiri
Chairman of Governing Body
CEO, Najran Health Cluster
SOS-ADM-001(9)
STAMP
DATE
Page 5 of 5
College of Administration and Finance Sciences
Form No 4- Internship Report Cover Page
Student`s name:
Student`s ID #:
Training Organization:
Trainee Department:
Field Instructor Name:
Field Instructor Signature:
Course Title:
CRN:
Internship Start Date:
Internship End Date:
Academic Year/Semester:
For Instructor’s Use only
Instructor’s Name:
Total Training Hours /280
Students’ Grade: Marks Obtained /30
Level of Marks: High/Middle/Low
College of Administration and Finance Sciences
Academic Report Guideline(Co-op)
(please do not include this text in the final report, just follow its guidelines and
use the cover page above)
The report should be approximately 3000 – 4000, single –spaced and consider taking the following format
General instructions for writing the final report:
The report must be written in English language.
The word limit is 3000-4000.
If the report word count is not within the required word limit, marks will be deducted.
The font size is 12, Times New Roman, justified, 1.5 space.
Main headings use font size of 16 and bold.
Add page numbers in the middle bottom of the page.
Plagiarism or copying from other sources will result in ZERO marks.
This report must be submitted on Blackboard (WORD format only) via the allocated folder.
Your work should be clearly and completely presented; marks may be reduced for poor presentation. This
includes filling your information on the cover page.
Assignment will be evaluated through BB Safe Assign tool. Late submission will result in ZERO marks
being awarded.
First Page
The first page should display the student’s full name, internship start and finish dates, working hours per
week, company/institution name, and the cover page.
The field instructor should sign on the first page.
A Brief Executive Summary of the Internship
A one-page summary of the company/institution and a short account of the major activities carried out
during the internship period.
Acknowledgment
To allow the student to express her/his thankful and gratitude to individuals (such as: field instructor,
academic supervisor, colleagues…etc.) who help them in carrying out and completing her/his training
journey. This part will aid the students to learn basic elements of academic writing. To express their
appreciation in a concise and professional manner.
Table of Contents
Contents of the report with page numbers, list of tables, and list of figures.
Introduction
A brief of the report. The Aim of the report.
Chapter 1: Description of the company
College of Administration and Finance Sciences
This section should answer the following questions:
What is the full title of the company/institution?
Give a brief history of the company, full mailing address and relevant weblinks
What is the type of ownership of the company/institution?
State the main shareholders and their shares.
What is the sector that the company/institution operates in?
Specify the products and services produced and offered to its customers/clients.
Who are regarded as the customers/clients of your internship company (consider the end users, retailers,
other manufacturers, employees,etc.)?
Provide an organization chart of the company, along with information on the number of employees.
Provide a list of functions performed by different departments/divisions in the internship organization.
Provide an overview off the production system or service procedure (what are the resources, inputs,
outcomes, andconstraints?)
Provide a process chart of a major product and/or service.
The following questions can be classified as your major fit (Finance, Accounting, Ecommerce and
Management).
• What kind accounting/finance/IT//quality/marketing standards and principles are used in the
organization?
• Discuss telecommunication technologies (Database, Instant Messenger, Networking, Ecommerce tools)
used in the company.
• Describe the quality planning and control activities in the internship organization.
• Describe the quality control activities throughout the life cycle of the product/service groups
• What kind of financial analysis and decision-making methods are used by corporate treasurers and
financial managers in the internship organization?
• What types of marketing, selling, and human resources analysis are performed (cost system, evaluation
of consumers, needs, product strategy, distribution strategy, promotional strategy)?
Chapter 2: Internship activities
This is the main body of your report. During the internship period, the focus of the training may on the
following types of analysis and questions. You do not have to answer all the questions in the list: •
Describe your working conditions and functions, such as: Who is your supervisor (include his/her name
and his/her position); other team members or co-workers and what their functions are to complement
yours.
• Provide a detailed description about the department(s) that the trainee did her/his training with them.
Adding all sub-divisions for this department(s) if it is available. Student can add to this description a
supported chart.
• Detailed descriptions about all tasks and activities that the trainee did them during her/his training
period.
• Gained skills and how they added value to your work
• Other tasks that are not related to the trainee’s major that done by her/him at the company should be
included in this chapter as well.
• What types of incentives did you get as a trainee to be more proactive and productive?
• Describe what kind of working documents and analysis you did there and what experiences you have
gained throughout yourtraining. Provide examples of your work.
College of Administration and Finance Sciences
• A comparison between theory (things you have learned in the classroom) and practice (things you did or
observed at the company) must be made and highlighted. In this section the student can add a supported
table includes which academic course (s) (course title and code) helped to perform training tasks. For
example, two columns; the first one shows the course name and second column shows the tasks
performed and related to this course.
• Show some work samples that you have encountered/conducted at the company through graphs,
pictures, data, drawings, or design calculations and include them in your report.
• Lessons learnt (what the overall benefits gained from the training program)
Chapter 3: Recommendations
• Advantageous that helped the student in completing the training program.
• Disadvantageous and challenges that faced the student and how he/she did overcome them.
• Recommendations to improve training program in the college.
• Recommendation for the training company. Conclusion Sum up and summary of the training
experience. Reference If it is needed Appendix (option) This will help the instructor to have a background
about the trainee and his/her previous experiences. Also, it helps the students in writing their CVs for
future job application especially for fresh graduates who do not have previous practical experiences.
• Basic information (name, city, contact details…etc.).
• Job objectives.
• Academic qualifications.
• Practical experiences.
• Skills this will help the instructor to have a background about the trainee and his/her previous
experiences
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
PERIODIC REPORT No: 2
Internship Student Report | Month ….
Start Date: __/___/2024_
End Date: ___/___/__2024_
Student’s Name:
Student’s ID Number:
Training Organization:
Trainee Department:
Trainee Supervisor Name:
Course: MGT430
Faculty Member:
CRN:
Academic Year/Semester: 2023-2024 / Summer
semester
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
1
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
(Report Components)
What are the activities and tasks given to you during this
month?
I was assigned new additional activities:
Employee Onboarding: Assisted in the onboarding
process for new hires, including the preparation of
orientation materials, conducting tours, and setting up
workstations.
Recruitment Support: Helped in screening resumes,
scheduling interviews, and coordinating with candidates.
Task(s)
Training Coordination: Organized training sessions for
staff on various topics, such as workplace safety and
communication skills.
HR Documentation: Maintained and updated employee
records, ensuring all documents are correctly filed and up-todate.
Employee Relations: Supported HR in addressing
employee inquiries and concerns, facilitating communication
between staff and management.
What skills did you learn through the month?
Communication Skills: Improved both verbal and written
New skill(s)
communication by interacting with employees and
candidates.
2
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
Organizational Skills: Enhanced ability to organize and
manage multiple tasks and responsibilities efficiently.
HR Software Proficiency: Gained proficiency in using
HR management software for record-keeping and task
management.
Interview Techniques: Learned effective techniques for
conducting and evaluating interviews.
Conflict Resolution: Developed skills in mediating
conflicts and addressing employee concerns effectively.
How many meetings did you attend?
I attended a bunch of meetings this month, including team
Meeting(s)
briefings, training sessions, and one-on-one discussions with
supervisors
What are the difficulties you had this month?
High Volume of Tasks: Managing a high volume of tasks
and deadlines was challenging.
Technical Issues: Faced technical difficulties with HR
software, causing delays in processing tasks.
Difficulty/ Challenge(s)
Conflict Management: Handling interpersonal conflicts
between employees was initially challenging.
How did you overcome these difficulties?
Prioritization: Implemented a prioritization strategy to
manage tasks more effectively and meet deadlines.
3
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
Technical Support: Sought assistance from the IT
department to resolve technical issues promptly.
Training and Guidance: Received training and guidance
from senior HR staff on conflict resolution techniques.
What did you learn from completing the tasks
Time Management: Learned the importance of time
management and how to prioritize tasks efficiently.
Interpersonal Skills: Improved interpersonal skills by
interacting with a diverse group of employees and
candidates.
Attention to Detail: Recognized the importance of
attention to detail in maintaining accurate employee records
and documentation.
Learning
What did you want to learn more?
Advanced HR Practices: Eager to learn more about
advanced HR practices, such as strategic planning and
performance management.
Leadership Skills: Interested in developing leadership
skills to take on more responsibilities within the HR
department.
Employee Development: Want to gain deeper insights
into employee development programs and how they
4
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
contribute to organizational growth.
*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
5
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
PERIODIC REPORT No: 3
Internship Student Report | Month ….
Start Date: __/___/2024_
End Date: ___/___/__2024_
Student’s Name:
Student’s ID Number:
Training Organization:
Trainee Department: Human resources
Trainee Supervisor Name:
Course: MGT430
Faculty Member:
CRN:
Academic Year/Semester: 2023-2024 / Summer
semester
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
1
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
(Report Components)
What are the activities and tasks given to you during this
month?
Recruitment: Screening resumes, scheduling and
conducting interviews, coordinating with department heads
for candidate selection, and onboarding new employees.
Medical and Vehicle Insurance: Managing employee
insurance policies, assisting employees with claims, and
coordinating with insurance providers.
Meetings and Minute Preparation: Attending
departmental and interdepartmental meetings, preparing
agendas, recording minutes, and distributing them to relevant
Task(s)
parties.
Employees Affairs and Discipline Agenda: Handling
employee grievances, maintaining disciplinary records, and
assisting in resolving conflicts.
KPI Improvement: Monitoring and analyzing employee
performance metrics, identifying areas for improvement, and
implementing strategies to enhance performance.
Employees Files and Government Systems: Updating
and maintaining employee records, ensuring compliance with
government regulations, and managing systems such as
2
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
Qiwa, Tamm, and Consistency.
What skills did you learn through the month?
Enhanced interview and candidate evaluation techniques.
Improved understanding of insurance policies and claim
processes.
Proficiency in minute-taking and meeting coordination.
Conflict resolution and disciplinary procedure
New skill(s)
management.
Data analysis and performance metric tracking for KPI
improvement.
Navigating and utilizing government systems like Qiwa,
Tamm, and Consistency.
How many meetings did you attend?
I attended two meetings, including departmental reviews, and
Meeting(s)
strategy planning meetings.
What are the difficulties you had this month?
Managing multiple recruitment processes simultaneously.
Navigating complex insurance claim procedures.
Difficulty/ Challenge(s)
How did you overcome these difficulties?
Prioritizing tasks, creating a detailed schedule, and using
project management tools to track progress.
Seeking guidance from experienced colleagues and
participating in training sessions provided by the insurance
3
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
providers.
What did you learn from completing the tasks
The importance of effective time management and
organization in handling multiple responsibilities.
The value of clear communication and detailed
documentation in meetings and disciplinary procedures.
Insight into the significance of KPIs in tracking and
improving employee performance.
A deeper understanding of government regulations and
Learning
systems relevant to HR.
What did you want to learn more?
I Want to learn more about advanced recruitment strategies
and tools.
Interested in gaining a deeper understanding of legal
aspects related to employee affairs and discipline.
Eager to explore advanced data analysis techniques for
KPI improvement.
*Note:
1. This report is a summary of the training activities performed.
2. You may attach
And student can attach any
additional pages if needed.
extra note to this form.
4
Course Name: Internship
Student’s Name:
Course Code: MGT430
Student’s ID Number:
Semester: 2nd Semester
CRN: 21932
Academic Year: 2022-2023
For Instructor’s Use only
Instructor’s Name: Dr. Sager Alharthi
Students’ Grade:
Level of Marks:
Secondary address separator
Secondary address
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Text
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