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Isaac Kimani
Nairobi, Kenya
Phone: +254 719420201
Email:
[email protected]
LinkedIn: linkedin.com/in/isaackimani734
Professional Summary
Results-driven insurance professional with over 8 years of experience in underwriting, claims management, and risk assessment within the Kenyan insurance sector. Proven track record in improving operational efficiencies, enhancing customer satisfaction, and developing innovative insurance solutions. Adept at analyzing risk factors, managing complex claims, and building strong relationships with clients and stakeholders.
Professional Experience
Insurance Manager
ABC Insurance Company, Nairobi
June 2019 – August 2020
· Oversee daily operations of the insurance department, managing a team of 15+ insurance agents and underwriters.
· Develop and implement strategic plans to increase market share and drive revenue growth.
· Conduct comprehensive risk assessments and underwriting for high-value policies, leading to a 20% reduction in claim denials.
· Enhance customer service protocols, resulting in a 30% improvement in client satisfaction scores.
· Manage and resolve complex insurance claims, ensuring compliance with company policies and regulatory requirements.
Senior Underwriter
XYZ Insurance Ltd., Nairobi
September 2020 – May 2022
· Evaluated and approved insurance applications, assessing risk factors and determining appropriate coverage levels.
· Collaborated with brokers and agents to tailor insurance products to meet client needs and market demands.
· Analyzed claim trends and developed strategies to mitigate potential risks, reducing overall loss ratios by 15%.
· Trained and mentored junior underwriters on best practices and regulatory compliance.
Insurance Claims Adjuster
DEF Insurance Brokers, Nairobi
January 2018 – March 2019
· Managed and processed insurance claims, ensuring accurate assessment and timely resolution.
· Investigated and gathered evidence for complex claims, coordinating with clients, adjusters, and legal teams.
· Provided clear and detailed reports on claim status and outcomes, improving transparency and client trust.
· Implemented process improvements that decreased claim processing times by 25%.
Education
Bachelor of Commerce (Insurance and Risk Management)
University of Nairobi, Nairobi
2016– 2020
Professional Certifications
· Certified Insurance Professional (CIP) – Insurance Institute of Kenya
· Associate in Risk Management (ARM) – Global Association of Risk Professionals
Skills
· Risk Assessment & Underwriting
· Claims Management & Resolution
· Customer Service Excellence
· Strategic Planning & Analysis
· Regulatory Compliance
· Team Leadership & Development
· Data Analysis & Reporting
Languages
· English (Fluent)
· Swahili (Fluent)
Professional Affiliations
· Member, Insurance Institute of Kenya (IIK)
· Member, Kenya Association of Insurance Brokers (KAIB)
Reference
James Kamau 0724127714
Maxwell Njoroge 0720985666
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