Description
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 2
Communications Management (MGT 421)
Due Date: 2/11/2024 @ 23:59
Course Name: Communication Management
Student’s Name:
Course Code: MGT421
Student’s ID Number:
Semester: 1st Semester
CRN:
Academic Year: 2024-25-1st
For Instructor’s Use only
Instructor’s Name:
Students’ Grade: /Out of 10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY
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The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
Use APA reference style.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1.2: Communicate better, knowing that good communicators make better managers and that
communication is a dynamic process basic to individuals and organizational life.
2.1: Perform all communication abilities, including thinking, writing, speaking, listening, and
assessing the technology.
3.1: Analyze effective business letters, memorandums, and case studies.
Assignment Structure:
Assignment-2
Type
Part-1
Part-II
Total
Marks
5
5
10
Part I:
Compose an electronic effective bad news message(email)for one of your employees,
mentioning that he /she will not get promotion this year. Please consider all the bad
news guidelines as well as the principles for writing effective emails , while composing
the message. (5 Marks)
Part II:
1. Suppose you bought a new mobile phone from XYZ Ltd Company. The phone is not
functioning properly. Write a claim letter to a company asking them to compensate you
for the defective mobile phone. (2.5 Marks)
2. Now, assuming you are the claims supervisor in XYZ Ltd company, what
communication channel would you choose and why? (2.5 Marks).
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