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Operational Analysis Review Form

Administrative Information

New Healthcare Program

Agency Sponsor for this New Healthcare Program

Date of Sponsor’s Operational Analysis

1. Vision Statement

The strategic plan for this new healthcare service aims to further the following organizational vision:

2. Mission Statement

The mission of ________________________ is to:

3. Identify 3 potential strategic goals/directions to guide development of your strategic plan.

Proposed strategic goal/direction 1:

Proposed strategic goal/direction 2:

Proposed strategic goal/direction 3:

4. Program Description

Provide a brief summary of the planned new healthcare program and a description of the business processes it supports.

5. Customer Satisfaction

5a. Identify the end-users of the investment in this new healthcare program.

5b. Briefly describe the process used to assess end-user/customer satisfaction (i.e., decreased ED usage, improve primary care access, satisfaction surveys, etc.)

6. Strategic Goals

6a. How does the investment in this new healthcare program support to the Organization’s strategic goals?

6b. How could this investment be combined with others to better meet the Organization’s strategic goals?

6c. Discuss any potential risks associated with this new healthcare program.

7. Financial Performance

7a. Discuss any budgetary constraints/issues associated with this new healthcare program and how they will be managed.

7b. What is the potential for unexpected costs, cost savings, or cost avoidance?

8. Technological Considerations

8a. Identify if the Organization explored technological alternative methods for achieving the same mission needs that could be met by launching the new healthcare program.

8b. Identify and briefly describe planning that may be required related to system upgrade or system re-engineering required to support this new healthcare program.

9. Operational Analysis

Discuss availability, reliability, and maintainability for each component.

9a. Administrative support

Availability:

Reliability:

Maintainability:

9b. Financial support

Availability:

Reliability:

Maintainability:

9c. Legal consideration

Availability:

Reliability:

Maintainability:

9d. Clinical activities

Availability:

Reliability:

Maintainability:


10. Policy Examination – for each section below evaluate the policies and indicate if evidence of structural discrimination is noted in the policies? Yes or No? Include a rationale for the answer you selected. If you answered yes, describe the changes that need to be made to the policy.

10a. Administrative Policy

10b. Financial Policy

10c. Legal Policy

10d. Clinical Policy

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