The Psychology of Teams
Deliverable 5 – Conflict Resolution Infographic
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Assessments Content
1.
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Question <bdi></bdi>
Competency
Analyze the role of team psychology in managing conflict.
Student Success Criteria
View the grading rubric for this deliverable by selecting the “This item is graded with a rubric” link, which is located in the Details & Information pane.
Scenario
Isabella is a new team leader in your company. She is replacing a team leader who has been let go. The team is behind in their project deadlines, blaming everyone else. There is a lot of animosity among the team members. Isabella would like some pointers on managing some of the team’s conflicts and getting the project back on track. You are tasked with designing an infographic on ways to manage conflict to review with her and use as a general company resource to distribute to all team leads.
Instructions
Design an infographic on ways to manage conflict within teams. Be sure to include graphics and colors. Information should include:
· Define conflict resolution and explain its importance.
· Identify possible causes of conflict.
· Provide ways to avoid conflict.
· Describe strategies and techniques for managing conflict in the workplace (in-person and remote).
Resources
·
Preventing and Managing Team Conflict – Professional & Executive Development | Harvard DCE
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How To Prevent Workplace Conflict From Impacting Your Team (forbes.com)
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14 Conflict Resolution Strategies for the Workplace (positivepsychology.com)
Rubric Details
Maximum Score
100 points
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Conflict Scenario
25 possible points (25%)
Mastery Advanced/exceeds achievement
Thorough and accurate conflict scenarios clearly connected to the chosen approach for each approach.
25
Proficiency Clear/effective achievement
Strong conflict scenarios clearly connected to the chosen approach for each approach.
22
Competence Adequate/basic achievement
Basic conflict scenarios clearly connected to the chosen approach for each approach.
19
Emerging Limited/growing achievement
Vague conflict scenarios.
15
Not Submitted
Did not submit.
0
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Description of Negotiation Approach
40 possible points (40%)
Mastery Advanced/exceeds achievement
Thorough and accurate descriptions for each of the five negotiation approaches.
40
Proficiency Clear/effective achievement
Strong descriptions for each of the five negotiation approaches.
35
Competence Adequate/basic achievement
Basic descriptions for each of the five negotiation approaches.
27
Emerging Limited/growing achievement
Vague descriptions for each of the five negotiation approaches.
20
Not Submitted
Did not submit.
0
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Resolution Outcome
25 possible points (25%)
Mastery Advanced/exceeds achievement
Thorough and accurate resolution outcomes clearly connected to the chosen approach for each approach.
25
Proficiency Clear/effective achievement
Strong resolution outcomes clearly connected to the chosen approach for each approach.
22
Competence Adequate/basic achievement
Basic resolution outcomes clearly connected to the chosen approach for each approach.
19
Emerging Limited/growing achievement
Vague resolution outcomes clearly connected to the chosen approach for each approach.
15
Not Submitted
Did not submit.
0
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Spelling and Grammar
10 possible points (10%)
Mastery Advanced/exceeds achievement
Minimal to no spelling and grammar errors.
10
Proficiency Clear/effective achievement
Few spelling and grammar errors.
8
Competence Adequate/basic achievement
Some spelling and grammar errors, which detract from the audience’s ability to comprehend material.
7
Emerging Limited/growing achievement
Numerous spelling and grammar errors, which detract from the audience’s ability to comprehend material.
5
Not Submitted
Did not submit.
0
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