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Mastering the Customer Journey

Description

Mastering the Customer Journey: A Comprehensive Exploration of Consumer Research Methodologies and Applications

  • Explain how businesses can use customer journey maps to gain a better understanding of the customer experience and identify opportunities for improvement.
  • Describe how businesses can leverage the insights gained from consumer research to enhance the overall customer experience through product development, marketing, customer service, and other initiatives.

Your paper should be well-researched, logically structured, and demonstrate a comprehensive understanding of the role of consumer research in improving the customer experience. Be sure to support your points with relevant examples and scholarly sources.

Directions:

Discuss the concepts, principles, and theories from your textbook.

Cite your textbooks and cite any other sources, if appropriate.

Your initial post should address all components of the question with a 500-word limit.

AI is not allowed

4 related recent references with citation

Source:


Required:
Shiffman, L., & Wisenblit, J. (2021). Consumer behavior (12th edition). Pearson. ISBN-13:
9780134734828, ISBN-13: 9780137504503


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