Read Chapter 10 and answer the questions below.
1. What is Frederick Taylor known for?
2. What led to the more human-based managerial styles?
3. What did Abraham Maslow find human motivation to be based on?
4. What levels of need did Maslow identify?
5. Can mangers use Maslow’s theory?
6. What are the factors called motivators?
7. What are the hygiene (maintenance) factors?
8. Who developed Theory X and Theory Y?
9. What is Theory X?
10. What is Theory Z?
11. What is goal-setting theory?
12. What is management by objectives (MBO)?
13. What is the biases of expectancy theory?
14. What are the key elements of expectancy theory?
15. What characteristics of work affect motivation and performance?
16. Name two forms of job enrichment that increase motivation.
17. How does open communication improve employee motivation?
18. How can mangers encourage open communication?
19. How are Generation X managers likely to be different from their Boomer predecessors?
20. What are some common characteristics of Millennials and Gen Zers?