Ch 16 Questions
1. How does mutual respect contribute to successful conflict resolution?
2. What are signs of disrespect in negotiation, and how should they be addressed?
Ch 17 Questions
1. Why is consistency important in building credibility?
2. How can inconsistency undermine negotiation efforts?
Ch 18 Questions
1. What is the role of subtlety in effective negotiation?
2. How can subtle communication be more powerful than direct confrontation?
Ch 19 Questions
1. How does patience influence negotiation outcomes?
2. What are the risks of impatience in conflict resolution?
Ch 20 Questions
1. Define resilience in the context of negotiation.
2. How can resilience help negotiators recover from setbacks?
Ch 21 Questions
1. What coping strategies are effective during high-stress negotiations?
2. How does coping ability relate to emotional intelligence?
Ch 22 Questions
1. What are the fundamental rules of negotiation outlined in the book?
2. How can these rules be applied in real-world conflict scenarios?
Read Chapter 8 and answer the questions below.
1. What is happening today to American businesses?
2. What are the principles of organizational management?
3. What were Fayol’s basic principles?
4. What principles di Weber add?
5. What are the four major choices in structuring organizations?
6. What are the latest trends in structuring?
7. What are the two major organizational models?
8. What are the key alternatives to the major organizational modes?
9. What are the major concepts involved in interfirm communications?
10. What is an inverted organization?
11. What is organizational culture?
12. An organization chart maps the relationship among people working in an organization and illustrates who reports to who. Use the drawing tools at smartdraw.com to create an organization chart for a company with the following employees:
a. CEO who is in charge of the entire company
b. Marketing director, production director, and chief financial officer (CFO) who reports directly to the CEO.
c. The marketing director oversees four marketing managers, the production manager directs three frontline managers, and the CFO directs three supervisors.
d. Each manager/supervisor oversees multiple workers. For simplicity, include only three workers under each manager/supervisor on your chart.