Our Services

Get 15% Discount on your First Order

[rank_math_breadcrumb]

Communication Styles

Conflict Management

TASK 2

Competencies

Uses Communication Strategies to Manage Conflict

The learner uses communication strategies for managing conflict.

Introduction

Conflict is a normal part of life. Managing conflict using effective communication is an important skill for solving problems, innovating, and maintaining productive relationships—particularly in a professional setting. In this task, you will critically analyze the communication in a conflict scenario and provide recommendations for communication strategies to manage and resolve the conflict. Use the RRM3 D268 Task 2 Template located in the Supporting Documents section below the rubric as a guide to complete this task.

Scenario

Two managers in a health professions setting are upset about recent staff reductions and the effect on worker roles. The characters’ discussion is shown in the “Workplace Conflict” video in the Web Links section located below the rubric. As you watch the video, imagine that you are in the room with the two characters, serving as an observer. Provide feedback for
each of the two characters on how to negotiate this conflict.

Requirements

Your submission must represent your original work and understanding of the course material. Most performance assessment submissions are automatically scanned through the WGU similarity checker. Students are strongly encouraged to wait for the similarity report to generate after uploading their work and then review it to ensure Academic Authenticity guidelines are met before submitting the file for evaluation.

Grammarly Note:
Professional Communication will be automatically assessed through Grammarly for Education in most performance assessments before a student submits work for evaluation. Students are strongly encouraged to review the Grammarly for Education feedback prior to submitting work for evaluation, as the overall submission will not pass without this aspect passing.

Microsoft Files Note:
Write your paper in Microsoft Word (.doc or .docx) unless another Microsoft product, or pdf, is specified in the task directions. Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc.  All supporting documentation, such as screenshots and proof of experience, should be collected in a pdf file and submitted separately from the main file. 

You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.

A. Watch the “Workplace Conflict” video in the Web Links section located below the rubric. Then, analyze the interaction shown by doing the following:

1. For
each character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated the conflict.

a. Describe how
each of the identified behaviors in prompt A1 escalated the conflict.

Note: The interpersonal communication behaviors could be verbal or nonverbal.

2. For
each of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate the conflict.

a. Describe how each of the identified behaviors in prompt A2 could have been used to de-escalate the conflict.

Note: The suggested length for prompt A is 1–2 pages.

B. Recommend how
each of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict by specifically addressing each of the 5 steps of negotiation listed below:

• pre-negotiation

• opening

• exploration

• bargaining

• agreement

Note: The suggested length for prompt B is 1–2 pages.

C. Acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized.

Note: Sources are NOT required for this task, but if sources are used, they must be acknowledged and cited appropriately.

D. Demonstrate professional communication in the content and presentation of your submission.

Note: See the rubric for what professional communication entails.

File Restrictions

File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ‘ ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, csv, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z

Share This Post

Email
WhatsApp
Facebook
Twitter
LinkedIn
Pinterest
Reddit

Order a Similar Paper and get 15% Discount on your First Order

Related Questions

Presentation to Staff on Hangar Renovation Project Progress

  Your supervisor has asked you to give a 15-min formal presentation during weekly staff meetings about (this week’s material). What will you share? How will you teach it? Put together a short slide deck outlining the topics you’d cover and how you would present them. Feel free to use

Legal Environment of Business

This is Jamaican/ British/TCI law. Kindly use cases and materials that refer to our law jurisdictions. Additionally, when reference material is used, it is often from the Caribbean and the US region. Ensure cases are real and not fictional.  The professor gave instructions that when answering questions, we should ensure

D2

Procurement Management Plan Instructions This week, you are required to produce your project Procurement Strategy deliverable. Your Procurement Strategy will define how procurements will be planned, executed, and managed throughout the life of the project. The Procurement Strategy is prepared during the planning process phase of your project. The proposed

Audit- Internal controls

Materials posted. Need it by November 4th, 8:00 p.m. EST.  N.B.  Try to reference more US/Caribbean as that is more in my region.. but i belive the powerpoints notes and the book may suffice. 

Assistance with Player Management Simulation

Player Management Simulation Assistance Player Management Player Management Sequence 1. Read Concept Overview 2. Take the Quiz 3. Review Case Briefing Document 4. Complete Learning Phase in Simulator 5. Complete Challenge Phase in Simulator Player Management Concept Overview – Table of Contents • The Key To Fielding A Winning Team

orientation

MGT 561 – Test 3 Essay Answers should be cited and referenced. You can do the references for all three at the end of all the essays or you can reference each one. The Answer should be 2-3 pages and double spaced. Be thorough in your answer. This work is

All Carpet Cleaner

How Often Should You Get Your Carpets Cleaned? Many people wait until their carpets look visibly dirty before cleaning them, but by that time, a lot of hidden dirt and allergens have already accumulated. The frequency of all carpet cleaning depends on a few key factors, including how much foot traffic

FEG Plus With Free Derma Roller Price in Lahore

Why Choose FEG Plus with Free Derma Roller? When you purchase FEG Plus, you not only get the powerful lash and brow serum but also a complimentary Derma Roller. The Derma Roller helps to enhance the absorption of the serum, allowing it to penetrate more deeply into the skin for

Business & Finance Assignment

Purpose: This assignment gives students an opportunity to apply principles of budget design, equity, and strategic planning to secure funding for an initiative that addresses an identified organizational need. It develops skills in resource justification, cost framing, and mission alignment. Assignment Description: Students will create a professional-style grant proposal seeking

I’m Working On This Question And I Need A Sample Draft To Help Me Study MKT600

Hide Assignment Information Turnitin™ This assignment will be submitted to Turnitin™. Instructions Objectives: LO1: The student will understand the role and content of the quality management plan for a project. LO2: The student will be able to develop a Quality Management Plan for a project. Instructions: Fill in the attached

short answer

instructions and reading attched Please answer the following questions. 1. In the ‘Turning the Tables’ reading there is a profile of first contract campaigns by the News Guild-CWA at the LA Times and at Law360. How did the organizing/bargaining committees use communication and mobilization during the negotiations to enhance their

HUM 102 Module Two Project

Please see attached file Unit Resources {Insert Unit Title]1.html Introduction The learning resources in this module will introduce you to the three topics that you’ll be able to choose from for your project and will provide you with examples of how the humanities relate to those topics. You’ll also learn

IDS 104 Module Two Journal Guidelines and Rubric

please see attached file. You will find 2 assignments. I will pay extra for both. Module Two Journal Guidelines and Rubric.html IDS 104 Module Two Journal Guidelines and Rubric Overview A growth mindset—the belief that abilities and intelligence can be developed through dedication and effort—is an essential skill for lifelong

Organizational Change

Describe a significant organizational change that you have witnessed or been a part of. Discuss its origins, impacts, and outcomes. Was it ultimately good for the organization? Were there winners and losers? Be sure to respond to at least TWO of your classmates’ posts.

Unit VIII

see attachment Unit VIII Assignment ABC Corporation has 3 plants across the United States in 3 different regions consisting of East, Central, and West. Last year, each plant purchased new equipment for their plants, and each plant earns the same income of $200,000. However, each plant required a different investment

Unit VII

see attachment Problem ABC Manufacuring Instructions: Direct Labor Budget for the Year Ending Dec 31, 202X 1. Review the data given, fill in the information in yellow cells to determine number of employees needed. Quarter 1 Quarter 2 Quarter 3 Quarter 4 Year Direct labor hours per unit 1 1

Foriegn

Topic Foreign exchange market  BUSI 606 Discussion Assignment Instructions The Discussions allow you the opportunity to apply what you have learned from the Module: Week’s readings. There are 2 parts to each Discussion: thread and replies. Both parts must be posted and written in a substantive manner, without spelling and

Keeping up with the joneses

 Research what the idiom; “Keeping up with the Joneses” means and relate how it can affect a person’s spending as they age. 2. It’s easier than ever to spend money today than it was in the past. Explain why this is so.