Description
Change Agent Advice
As a member of an organization, you will or have participated in organizational change. Your involvement in the change process may be mandated or you may choose to seek it out. Sometimes you will be asked to take on the role of change leader; become a member of a team implementing the change; take on an advisory role; or, you may find yourself a recipient of a change initiative. In this discussion consider each of the above listed roles and based on what you have learned throughout the courses provide three main points of advice for each of the four roles that would help others deal with change more effectively based on the role.
Dis 2. Waiting Lines
Many businesses utilize waiting lines to manage customer service. For example, banks, amusement parks, supermarket checkouts, fast food restaurants, call centers, check-in counters at airports, emergency departments of hospitals, and so many more. In the course of your week, consider an experience you had that led to a temporary demand for service that exceeded capacity, for example, variation in service duration or arrival rates, which led to a waiting line.
Select a real-world business scenario (e.g., a retail store, a restaurant, a healthcare facility) where waiting lines are common.
Address the following requirements:
Describe the typical waiting line challenges faced by this type of business.
What are the key factors that contribute to waiting lines in the selected business scenario?
How can the business minimize waiting times while keeping costs low?
In Saudi Arabia.
