Description
Module 06: Reliability and Decision Theory
Discussion Question
Question Requirements:
Capacity Planning
Discuss the importance of capacity planning in deciding the number of police officers on duty at any given time.
How does capacity decisions influence productivity? Give an example.
Directions:
Discuss the concepts, principles, and theories from your textbook. Cite your textbooks and cite any other sources.
Write a discussion that includes an introduction paragraph, the body, and a conclusion paragraph to address the assignment’s guide questions.
Module 06: Reliability and Decision Theory
Discussion Question
Question Requirements:
Capacity Planning
1. Discuss the importance of capacity planning in deciding the number of police officers on duty
at any given time.
2. How does capacity decisions influence productivity? Give an example.
Directions:
• Discuss the concepts, principles, and theories from your textbook. Cite your textbooks and
cite any other sources.
• Write a discussion that includes an introduction paragraph, the body, and a conclusion
paragraph to address the assignment’s guide questions.
• Your initial post should address all components of the question with a 600-word limit.
Learning Outcomes
• Evaluate the impact of product reliability on the decision-making process of
operations management.
• Differentiate the environments under which operations decisions are made.
• Analyze the techniques that apply to decision making under uncertainty.
Readings
Required:
• Chapters 5 & 5S Decision Theory in Operations Management
Recommended:
• Liao, S., & Liu, Z., (2022). Enterprise financial influencing factors and early warning
based on decision model tree. Scientific Programming,2022, 1-8.
• Kascelan, L., Pejic Bach, M., Rondovic, B., & Durickovic, T. (2020). The interaction
between social media, knowledge management and service quality: A decision tree
analysis. PLoS ONE, 15(8), 1-30.
• Dai, D., Wu, X., Si, F., Feng, Z., & Chu, W. (2023). The impact of tariff policies on
vaccine supply chains: short-term and evolutionary game behaviors based on
uncertain utility. Applied Mathematical Modelling, 115, 754–
777.
Strategic Capacity
Planning for
Products and
Services
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5-1
You should be able to:
LO 5.1
LO 5.2
LO 5.3
LO 5.4
LO 5.5
Name the three key questions in capacity planning
Explain the importance of capacity planning
Describe ways of defining and measuring capacity
Name several determinants of effective capacity
Discuss factors to consider when deciding whether
to perform in-house or outsource
LO 5.6 Discuss the major considerations related to
developing capacity alternatives
LO 5.7 Describe the steps used to resolve constraint issues
LO 5.8 Briefly describe approaches that are useful for
evaluating capacity alternatives
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5-2
Capacity
The upper limit or ceiling on the load that an operating
unit can handle
Capacity needs include
Equipment
Space
Employee skills
LO 5.1
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5-3
Goal
To achieve a match between the long-term supply
capabilities of an organization and the predicted level of
long-term demand
Overcapacity → operating costs that are too high
Undercapacity → strained resources and possible loss of
customers
LO 5.1
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5-4
Key questions:
What kind of capacity is needed?
How much is needed to match demand?
When is it needed?
Related questions:
How much will it cost?
What are the potential benefits and risks?
Are there sustainability issues?
Should capacity be changed all at once, or through several smaller
changes?
Can the supply chain handle the necessary changes?
LO 5.1
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5-5
Capacity decisions
1.
Impact the ability of the organization to meet future demands
2. Affect operating costs
3. Are a major determinant of initial cost
4. Often involve long-term commitment of resources
5. Can affect competitiveness
6. Affect the ease of management
7. Have become more important and complex due to globalization
8. Need to be planned for in advance due to their consumption of
financial and other resources
LO 5.2
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5-6
Measure capacity in units that do not require
updating
Why is measuring capacity in dollars problematic?
Two useful definitions of capacity
Design capacity
The maximum output rate or service capacity an operation,
process, or facility is designed for
Effective capacity
Design capacity minus allowances such as personal time and
maintenance
LO 5.3
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5-7
Business
Inputs
Outputs
Auto
manufacturing
Labor hours,
machine hours
Number of cars per shift
Steel mill
Furnace size
Tons of steel per day
Oil refinery
Refinery size
Number of acres,
number of cows
Gallons of fuel per day
Bushels of grain per acre per
year, gallons of milk per day
Restaurant
Number of tables,
seating capacity
Theater
Number of seats
Number of meals served per
day
Number of tickets sold per
performance
Retail sales
Square feet of floor
space
Farming
Revenue generated per day
TABLE 5.1 Measures of capacity
LO 5.3
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5-8
Actual output
The rate of output actually achieved
It cannot exceed effective capacity
Efficiency
actual output
Efficiency =
effective capacity
Utilization
actual output
Utilizatio n =
design capacity
Measured as percentages
LO 5.3
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5-9
Design Capacity = 50 trucks per day
Effective Capacity = 40 trucks per day
Actual Output = 36 trucks per day
actual output
36
Efficiency =
=
= 90%
effective capacity 40
actual output
36
Utilizatio n =
=
= 72%
design capacity 50
LO 5.3
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5-10
Facilities
Product and service factors
Process factors
Human factors
Policy factors
Operational factors
Supply chain factors
External factors
LO 5.4
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5-11
TABLE 5.2 Factors that determine effective capacity
LO 5.4
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5-12
Strategies are typically based on assumptions and
predictions about:
Long-term demand patterns
Technological change
Competitor behavior
LO 5.4
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5-13
Leading
Build capacity in anticipation of future demand increases
Following
Build capacity when demand exceeds current capacity
Tracking
Similar to the following strategy, but adds capacity in relatively
small increments to keep pace with increasing demand
LO 5.4
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5-14
Capacity cushion
Extra capacity used to offset demand uncertainty
Capacity cushion = 100% − utilization
Capacity cushion strategy
Organizations that have greater demand uncertainty typically
have greater capacity cushions
Organizations that have standard products and services
generally have smaller capacity cushions
LO 5.4
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5-15
1.
Estimate future capacity requirements
2.
Evaluate existing capacity and facilities; identify gaps
3.
Identify alternatives for meeting requirements
4.
Conduct financial analyses
5.
Assess key qualitative issues
6.
Select the best alternative for the long term
7.
Implement alternative chosen
8.
Monitor results
LO 5.4
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5-16
Long-term considerations relate to overall level of
capacity requirements
Require forecasting demand over a time horizon and
converting those needs into capacity requirements
Short-term considerations relate to probable
variations in capacity requirements
Less concerned with cycles and trends than with
seasonal variations and other variations from average
LO 5.4
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5-17
Calculating processing requirements requires
reasonably accurate demand forecasts, standard
processing times, and available work time
k
pD
N R = i =1
i
i
T
where
N R = number of required machines
pi = standard processing time for product i
Di = demand for product i during the planning horizon
T = processing time available during the planning horizon
LO 5.4
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5-18
Service capacity planning can present a number of
challenges related to:
The need to be near customers
Convenience
The inability to store services
Cannot store services for consumption later
The degree of demand volatility
Volume and timing of demand
Time required to service individual customers
LO 5.4
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5-19
Strategies used to offset capacity limitations and that
are intended to achieve a closer match between supply
and demand
Pricing
Promotions
Discounts
Other tactics to shift demand from peak periods into
slow periods
LO 5.4
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5-20
Once capacity requirements are determined, the organization
must decide whether to produce a good or service itself or
outsource
Factors to consider:
Available capacity
Expertise
Quality considerations
The nature of demand
Cost
Risks
LO 5.5
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5-21
Things that can be done to enhance capacity management:
Design flexibility into systems
Take stage of life cycle into account
Take a “big-picture” approach to capacity changes
Prepare to deal with capacity “chunks”
Attempt to smooth capacity requirements
Identify the optimal operating level
Choose a strategy if expansion is involved
LO 5.6
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5-22
An operation in a
sequence of operations
whose capacity is lower
than that of the other
operations
LO 5.6
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5-23
Average cost per unit
Minimum
cost
Optimal
Output
rate
LO 5.6
Rate of output
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5-24
Economies of scale
If output rate is less than the optimal level, increasing
the output rate results in decreasing average per unit
costs
Diseconomies of scale
If the output rate is more than the optimal level,
increasing the output rate results in increasing average
costs per unit
LO 5.6
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5-25
Economies of scale
If output rate is less than the optimal level, increasing
the output rate results in decreasing average per unit
costs
Reasons for economies of scale:
Fixed costs are spread over a larger number of units
Construction costs increase at a decreasing rate as facility size
increases
Processing costs decrease due to standardization
LO 5.6
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5-26
Diseconomies of scale
If the output rate is more than the optimal level, increasing the
output rate results in increasing average per unit costs
Reasons for diseconomies of scale
Distribution costs increase due to traffic congestion and
shipping from a centralized facility rather than multiple smaller
facilities
Complexity increases costs
Inflexibility can be an issue
Additional levels of bureaucracy
LO 5.6
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5-27
Average cost per unit
Minimum cost & optimal operating rate are
functions of size of production unit.
Small
plant
Medium
plant
Large
plant
Output rate
LO 5.6
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5-28
Constraint
Something that limits the performance of a process or system in
achieving its goals
Categories
Market
Resource
Material
Financial
Knowledge or competency
Policy
LO 5.7
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5-29
1.
2.
3.
4.
5.
Identify the most pressing constraint
Change the operation to achieve maximum benefit, given
the constraint
Make sure other portions of the process are supportive of
the constraint
Explore and evaluate ways to overcome the constraint
Repeat the process until the constraint levels are at
acceptable levels
LO 5.7
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5-30
Alternatives should be evaluated from varying
perspectives
Economic
Is it economically feasible?
How much will it cost?
How soon can we have it?
What will operating and maintenance costs be?
What will its useful life be?
Will it be compatible with present personnel and present
operations?
Non-economic
Public opinion
LO 5.8
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5-31
Techniques for Evaluating Alternatives
Cost-volume analysis
Financial analysis
Decision theory
Waiting-line analysis
Simulation
LO 5.8
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5-32
Cost-volume analysis
Focuses on the relationship between cost, revenue, and
volume of output
Fixed Costs (FC)
Tend to remain constant regardless of output volume
Variable Costs (VC)
Vary directly with volume of output
VC = Quantity(Q) × variable cost per unit (v)
Total Cost
TC = FC + VC
Total Revenue (TR)
TR = revenue per unit (R) × Q
LO 5.8
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5-33
BEP
The volume of output at which total cost and total
revenue are equal
Profit (P) = TR – TC = R × Q – (FC + v × Q)
= Q(R – v) – FC
FC
QBEP =
R−v
LO 5.8
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5-34
.
LO 5.8
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5-35
Capacity alternatives may involve step costs, which are
costs that increase stepwise as potential volume
increases
The implication of such a situation is the possible occurrence of
multiple break-even quantities
LO 5.8
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5-36
Cost-volume analysis is a viable tool for comparing
capacity alternatives if certain assumptions are
satisfied
One product is involved
Everything produced can be sold
The variable cost per unit is the same regardless of volume
Fixed costs do not change with volume changes, or they are step
changes
The revenue per unit is the same regardless of volume
Revenue per unit exceeds variable cost per unit
LO 5.8
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5-37
Cash flow
The difference between cash received from sales and
other sources and cash outflow for labor, material,
overhead, and taxes
Present value
The sum, in current value, of all future cash flow of an
investment proposal
LO 5.8
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5-38
Capacity planning impacts all areas of the organization
It determines the conditions under which operations will have to function
Flexibility allows an organization to be agile
It reduces the organization’s dependence on forecast accuracy and reliability
Many organizations utilize capacity cushions to achieve flexibility
Bottleneck management is one way by which organizations can enhance
their effective capacities
Capacity expansion strategies are important organizational considerations
Expand-early strategy
Wait-and-see strategy
Capacity contraction is sometimes necessary
Capacity disposal strategies become important under these
conditions
LO 5.8
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5-39
Decision Theory
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written consent of McGraw-Hill Education.
You should be able to:
LO 5s.1
LO 5s.2
LO 5s.3
LO 5s.4
LO 5s.5
LO 5s.6
LO 5s.7
Outline the steps in the decision process
Name some causes of poor decisions
Describe and use techniques that apply to decision making
under uncertainty
Describe and use the expected-value approach
Construct a decision tree and use it to analyze a problem
Compute the expected value of perfect information
Conduct sensitivity analysis on a simple decision problem
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5s-2
A general approach to decision making that is suitable
to a wide range of operations management decisions
Capacity planning
Product and service design
Equipment selection
Location planning
LO 5s.1
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5s-3
Characteristics of decisions that are suitable for using
decision theory
A set of possible future conditions that will have a
bearing on the results of the decision
A list of alternatives from which to choose
A known payoff for each alternative under each possible
future condition
LO 5s.1
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5s-4
1.
2.
3.
4.
5.
Identify the possible future states of nature
Develop a list of possible alternatives
Estimate the payoff for each alternative for each possible
future state of nature
If possible, estimate the likelihood of each possible future
state of nature
Evaluate alternatives according to some decision criterion
and select the best alternative
LO 5s.1
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5s-5
A table showing the expected payoffs for each
alternative in every possible state of nature
Possible Future Demand
Alternatives
Low
Moderate
High
Small facility
$10
$10
$10
Medium facility
7
12
12
Large Facility
(4)
2
16
• A decision is being made concerning which size facility
should be constructed
• The present value (in millions) for each alternative under
each state of nature is expressed in the body of the above
payoff table
LO 5s.1
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5s-6
Steps:
1.
Identify the problem
2. Specify objectives and criteria for a solution
3. Develop suitable alternatives
4. Analyze and compare alternatives
5. Select the best alternative
6. Implement the solution
7. Monitor to see that the desired result is achieved
LO 5s.1
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5s-7
Decisions occasionally turn out poorly due to
unforeseeable circumstances; however, this is not the
norm
More frequently poor decisions are the result of a
combination of
Mistakes in the decision process
Bounded rationality
Suboptimization
LO 5s.2
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5s-8
Errors in the Decision Process
Failure to recognize the importance of each step
Skipping a step
Failure to complete a step before jumping to the next step
Failure to admit mistakes
Inability to make a decision
LO 5s.2
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5s-9
Bounded rationality
The limitations on decision making caused by costs,
human abilities, time, technology, and availability of
information
Suboptimization
The results of different departments each attempting to
reach a solution that is optimum for that department
LO 5s.2
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5s-10
There are three general environment categories:
Certainty
Environment in which relevant parameters have known
values
Risk
Environment in which certain future events have
probabilistic outcomes
Uncertainty
Environment in which it is impossible to assess the likelihood
of various possible future events
LO 5s.3
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5s-11
Sometimes we know the exact outcome or
environment. Under those situations, making a
decision is easy. For example, if Investment 1 gives a
return of 3.4% and Investment 2 gives a return of 5.6%,
then we know what to do.
Uncertainty comes when there is a risk involved, for
instance, Investment 1 could be the return on a CD
which is guaranteed, but Investment 2 could be a
mutual fund whose returned can’t be guaranteed.
LO 5s.3
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5s-12
Decisions are sometimes made under complete
uncertainty: No information is available on how likely
the various states of nature are.
Decision criteria:
Maximin
Choose the alternative with the best of the worst possible payoffs
Maximax
Choose the alternative with the best possible payoff
Laplace
Choose the alternative with the best average payoff
Minimax regret
Choose the alternative that has the least of the worst regrets
LO 5s.3
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5s-13
Possible Future Demand
Alternatives
Low
Moderate
High
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
•The worst payoff for each alternative is
Small facility:
$10 million
Medium facility
$7 million
Large facility
-$4 million
•Choose to construct a small facility
LO 5s.3
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5s-14
Possible Future Demand
Alternatives
Low
Moderate
High
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
•The best payoff for each alternative is
Small facility:
$10 million
Medium facility
$12 million
Large facility
$16 million
•Choose to construct a large facility
LO 5s.3
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5s-15
Possible Future Demand
Alternatives
Low
Moderate
High
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
•The average payoff for each alternative is
Small facility:
(10 + 10 + 10) ÷ 3 = $10 million
Medium facility
(7 + 12 + 12) ÷ 3 = $10.33 million
Large facility
(−4 + 2 + 16) ÷ 3 = $4.67 million
•Choose to construct a medium facility
LO 5s.3
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5s-16
Possible Future Demand
Alternatives
Low
Moderate
High
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
•Construct a regret (or opportunity loss) table
•The difference between a given payoff and the best
payoff for a state of nature
Regrets
LO 5s.3
Alternatives
Low
Moderate
High
Small Facility
$0
$2
$6
Medium Facility
3
0
4
Large Facility
14
10
0
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5s-17
Regrets
Alternatives
Low
Moderate
High
Small Facility
$0
$2
$6
Medium Facility
3
0
4
Large Facility
14
10
0
•Identify the worst regret for each alternative
•Small facility
$6 million
•Medium facility
$4 million
•Large facility
$14 million
•Select the alternative with the minimum of the maximum
regrets
•Build a medium facility
LO 5s.3
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5s-18
Decisions made under the condition that the
probability of occurrence for each state of nature can
be estimated
A widely applied criterion is expected monetary value
(EMV)
EMV
Determine the expected payoff of each alternative, and choose
the alternative that has the best expected payoff
This approach is most appropriate when the decision maker is
neither risk averse nor risk seeking
LO 5s.4
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5s-19
Possible Future Demand
Alternatives
Low (.30)
Moderate (.50)
High (.20)
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
EMVsmall = .30(10) +.50(10) +.20(10) = 10
EMVmedium = .30(7) + .50(12) + .20(12) = 10.5
EMVlarge = .30(-4) + .50(2) + .20(16) = $3
Build a medium facility
LO 5s.4
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5s-20
Decision tree
A schematic representation of the available alternatives and their
possible consequences
Useful for analyzing sequential decisions
LO 5s.5
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5s-21
Composed of
Nodes
Decisions – represented by square nodes
Chance events – represented by circular nodes
Branches
Alternatives – branches leaving a square node
Chance events – branches leaving a circular node
Analyze from right to left
For each decision, choose the alternative that will yield
the greatest return
If chance events follow a decision, choose the alternative
that has the highest expected monetary value (or lowest
expected cost)
LO 5s.5
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5s-22
A manager must decide on the size of a video arcade to construct. The manager
has narrowed the choices to two: large or small. Information has been collected
on payoffs, and a decision tree has been constructed. Analyze the decision tree
and determine which initial alternative (build small or build large) should be
chosen in order to maximize expected monetary value.
$40
$40
2
Overtime
$50
$55
1
($10)
2
$50
$70
LO 5s.5
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5s-23
$40
$40
2
Overtime
$50
$55
1
($10)
2
$50
$70
EVSmall = .4(40) + .6(55) = $49
EVLarge = .4(50) + .6(70) = $62
Build the large facility
LO 5s.5
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5s-24
Expected value of perfect information (EVPI)
The difference between the expected payoff with perfect
information and the expected payoff under risk
Two methods for calculating EVPI
EVPI = expected payoff under certainty – expected payoff under risk
EVPI = minimum expected regret
LO 5s.6
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5s-25
Possible Future Demand
Alternatives
Low (.30)
Moderate (.50)
High (.20)
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
EVwith perfect information = .30(10) + .50(12) + .20(16) = $12.2
EMV = $10.5
EVPI = EVwith perfect information – EMV
= $12.2 – 10.5
= $1.7
You would be willing to spend up to $1.7 million to obtain
perfect information
LO 5s.6
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5s-26
Regrets
Alternatives
Low (.30)
Moderate (.50)
High (.20)
Small Facility
$0
$2
$6
Medium Facility
3
0
4
Large Facility
14
10
0
• Expected Opportunity Loss
• EOLSmall = .30(0) + .50(2) + .20(6) = $2.2
• EOLMedium = .30(3) + .50(0) + .20(4) = $1.7
• EOLLarge = .30(14) + .50(10) + .20(0) = $9.2
• The minimum EOL is associated with the building the
medium size facility. This is equal to the EVPI, $1.7
million.
LO 5s.6
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5s-27
Sensitivity analysis
Determining the range of probability for which an
alternative has the best expected payoff
The approach illustrated is useful when there are two
states of nature
It involves constructing a graph and then using algebra to
determine a range of probabilities over which a given solution
is best
LO 5s.7
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5s-28
State of
Nature
Alternative
#1
#2
Slope
Equation
A
4
12
12 – 4 = +8
4 + 8P(2)
B
16
2
2 – 16 = −14
16 – 14P(2)
C
12
8
8 − 12 = −4
12 – 4P(2)
LO 5s.7
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5s-29
16 − 14P(2) = 12 − 4P(2)
Rearranging terms yields
4 = 10P(2)
Solving yields P(2) = .40.
Thus, alternative B is best from P(2) = 0 up to
P(2) = .40. B and C are equivalent at P(2) = .40.
Similar analysis can be used for alternative A
and C
4 + 8P(2) = 12 − 4P(2 )
Solving yields P(2) = .67.
Thus, alternative C is best from P(2) > .40 up to
P(2) = .67, where A and C are equivalent. For
values of P(2) greater than .67 up to P(2) = 1.0,
A is best.
LO 5s.7
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5s-30
Purchase answer to see full
attachment
Discussion Question
Question Requirements:
Capacity Planning
1. Discuss the importance of capacity planning in deciding the number of police officers on duty
at any given time.
2. How does capacity decisions influence productivity? Give an example.
Directions:
• Discuss the concepts, principles, and theories from your textbook. Cite your textbooks and
cite any other sources.
• Write a discussion that includes an introduction paragraph, the body, and a conclusion
paragraph to address the assignment’s guide questions.
• Your initial post should address all components of the question with a 600-word limit.
Learning Outcomes
• Evaluate the impact of product reliability on the decision-making process of
operations management.
• Differentiate the environments under which operations decisions are made.
• Analyze the techniques that apply to decision making under uncertainty.
Readings
Required:
• Chapters 5 & 5S Decision Theory in Operations Management
Recommended:
• Liao, S., & Liu, Z., (2022). Enterprise financial influencing factors and early warning
based on decision model tree. Scientific Programming,2022, 1-8.
• Kascelan, L., Pejic Bach, M., Rondovic, B., & Durickovic, T. (2020). The interaction
between social media, knowledge management and service quality: A decision tree
analysis. PLoS ONE, 15(8), 1-30.
• Dai, D., Wu, X., Si, F., Feng, Z., & Chu, W. (2023). The impact of tariff policies on
vaccine supply chains: short-term and evolutionary game behaviors based on
uncertain utility. Applied Mathematical Modelling, 115, 754–
777.
Strategic Capacity
Planning for
Products and
Services
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written consent of McGraw-Hill Education.
5-1
You should be able to:
LO 5.1
LO 5.2
LO 5.3
LO 5.4
LO 5.5
Name the three key questions in capacity planning
Explain the importance of capacity planning
Describe ways of defining and measuring capacity
Name several determinants of effective capacity
Discuss factors to consider when deciding whether
to perform in-house or outsource
LO 5.6 Discuss the major considerations related to
developing capacity alternatives
LO 5.7 Describe the steps used to resolve constraint issues
LO 5.8 Briefly describe approaches that are useful for
evaluating capacity alternatives
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5-2
Capacity
The upper limit or ceiling on the load that an operating
unit can handle
Capacity needs include
Equipment
Space
Employee skills
LO 5.1
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5-3
Goal
To achieve a match between the long-term supply
capabilities of an organization and the predicted level of
long-term demand
Overcapacity → operating costs that are too high
Undercapacity → strained resources and possible loss of
customers
LO 5.1
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5-4
Key questions:
What kind of capacity is needed?
How much is needed to match demand?
When is it needed?
Related questions:
How much will it cost?
What are the potential benefits and risks?
Are there sustainability issues?
Should capacity be changed all at once, or through several smaller
changes?
Can the supply chain handle the necessary changes?
LO 5.1
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McGraw-Hill Education.
5-5
Capacity decisions
1.
Impact the ability of the organization to meet future demands
2. Affect operating costs
3. Are a major determinant of initial cost
4. Often involve long-term commitment of resources
5. Can affect competitiveness
6. Affect the ease of management
7. Have become more important and complex due to globalization
8. Need to be planned for in advance due to their consumption of
financial and other resources
LO 5.2
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5-6
Measure capacity in units that do not require
updating
Why is measuring capacity in dollars problematic?
Two useful definitions of capacity
Design capacity
The maximum output rate or service capacity an operation,
process, or facility is designed for
Effective capacity
Design capacity minus allowances such as personal time and
maintenance
LO 5.3
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McGraw-Hill Education.
5-7
Business
Inputs
Outputs
Auto
manufacturing
Labor hours,
machine hours
Number of cars per shift
Steel mill
Furnace size
Tons of steel per day
Oil refinery
Refinery size
Number of acres,
number of cows
Gallons of fuel per day
Bushels of grain per acre per
year, gallons of milk per day
Restaurant
Number of tables,
seating capacity
Theater
Number of seats
Number of meals served per
day
Number of tickets sold per
performance
Retail sales
Square feet of floor
space
Farming
Revenue generated per day
TABLE 5.1 Measures of capacity
LO 5.3
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5-8
Actual output
The rate of output actually achieved
It cannot exceed effective capacity
Efficiency
actual output
Efficiency =
effective capacity
Utilization
actual output
Utilizatio n =
design capacity
Measured as percentages
LO 5.3
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5-9
Design Capacity = 50 trucks per day
Effective Capacity = 40 trucks per day
Actual Output = 36 trucks per day
actual output
36
Efficiency =
=
= 90%
effective capacity 40
actual output
36
Utilizatio n =
=
= 72%
design capacity 50
LO 5.3
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McGraw-Hill Education.
5-10
Facilities
Product and service factors
Process factors
Human factors
Policy factors
Operational factors
Supply chain factors
External factors
LO 5.4
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5-11
TABLE 5.2 Factors that determine effective capacity
LO 5.4
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5-12
Strategies are typically based on assumptions and
predictions about:
Long-term demand patterns
Technological change
Competitor behavior
LO 5.4
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McGraw-Hill Education.
5-13
Leading
Build capacity in anticipation of future demand increases
Following
Build capacity when demand exceeds current capacity
Tracking
Similar to the following strategy, but adds capacity in relatively
small increments to keep pace with increasing demand
LO 5.4
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5-14
Capacity cushion
Extra capacity used to offset demand uncertainty
Capacity cushion = 100% − utilization
Capacity cushion strategy
Organizations that have greater demand uncertainty typically
have greater capacity cushions
Organizations that have standard products and services
generally have smaller capacity cushions
LO 5.4
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5-15
1.
Estimate future capacity requirements
2.
Evaluate existing capacity and facilities; identify gaps
3.
Identify alternatives for meeting requirements
4.
Conduct financial analyses
5.
Assess key qualitative issues
6.
Select the best alternative for the long term
7.
Implement alternative chosen
8.
Monitor results
LO 5.4
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McGraw-Hill Education.
5-16
Long-term considerations relate to overall level of
capacity requirements
Require forecasting demand over a time horizon and
converting those needs into capacity requirements
Short-term considerations relate to probable
variations in capacity requirements
Less concerned with cycles and trends than with
seasonal variations and other variations from average
LO 5.4
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5-17
Calculating processing requirements requires
reasonably accurate demand forecasts, standard
processing times, and available work time
k
pD
N R = i =1
i
i
T
where
N R = number of required machines
pi = standard processing time for product i
Di = demand for product i during the planning horizon
T = processing time available during the planning horizon
LO 5.4
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5-18
Service capacity planning can present a number of
challenges related to:
The need to be near customers
Convenience
The inability to store services
Cannot store services for consumption later
The degree of demand volatility
Volume and timing of demand
Time required to service individual customers
LO 5.4
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5-19
Strategies used to offset capacity limitations and that
are intended to achieve a closer match between supply
and demand
Pricing
Promotions
Discounts
Other tactics to shift demand from peak periods into
slow periods
LO 5.4
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5-20
Once capacity requirements are determined, the organization
must decide whether to produce a good or service itself or
outsource
Factors to consider:
Available capacity
Expertise
Quality considerations
The nature of demand
Cost
Risks
LO 5.5
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5-21
Things that can be done to enhance capacity management:
Design flexibility into systems
Take stage of life cycle into account
Take a “big-picture” approach to capacity changes
Prepare to deal with capacity “chunks”
Attempt to smooth capacity requirements
Identify the optimal operating level
Choose a strategy if expansion is involved
LO 5.6
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5-22
An operation in a
sequence of operations
whose capacity is lower
than that of the other
operations
LO 5.6
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5-23
Average cost per unit
Minimum
cost
Optimal
Output
rate
LO 5.6
Rate of output
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5-24
Economies of scale
If output rate is less than the optimal level, increasing
the output rate results in decreasing average per unit
costs
Diseconomies of scale
If the output rate is more than the optimal level,
increasing the output rate results in increasing average
costs per unit
LO 5.6
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5-25
Economies of scale
If output rate is less than the optimal level, increasing
the output rate results in decreasing average per unit
costs
Reasons for economies of scale:
Fixed costs are spread over a larger number of units
Construction costs increase at a decreasing rate as facility size
increases
Processing costs decrease due to standardization
LO 5.6
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5-26
Diseconomies of scale
If the output rate is more than the optimal level, increasing the
output rate results in increasing average per unit costs
Reasons for diseconomies of scale
Distribution costs increase due to traffic congestion and
shipping from a centralized facility rather than multiple smaller
facilities
Complexity increases costs
Inflexibility can be an issue
Additional levels of bureaucracy
LO 5.6
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McGraw-Hill Education.
5-27
Average cost per unit
Minimum cost & optimal operating rate are
functions of size of production unit.
Small
plant
Medium
plant
Large
plant
Output rate
LO 5.6
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McGraw-Hill Education.
5-28
Constraint
Something that limits the performance of a process or system in
achieving its goals
Categories
Market
Resource
Material
Financial
Knowledge or competency
Policy
LO 5.7
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McGraw-Hill Education.
5-29
1.
2.
3.
4.
5.
Identify the most pressing constraint
Change the operation to achieve maximum benefit, given
the constraint
Make sure other portions of the process are supportive of
the constraint
Explore and evaluate ways to overcome the constraint
Repeat the process until the constraint levels are at
acceptable levels
LO 5.7
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McGraw-Hill Education.
5-30
Alternatives should be evaluated from varying
perspectives
Economic
Is it economically feasible?
How much will it cost?
How soon can we have it?
What will operating and maintenance costs be?
What will its useful life be?
Will it be compatible with present personnel and present
operations?
Non-economic
Public opinion
LO 5.8
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McGraw-Hill Education.
5-31
Techniques for Evaluating Alternatives
Cost-volume analysis
Financial analysis
Decision theory
Waiting-line analysis
Simulation
LO 5.8
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5-32
Cost-volume analysis
Focuses on the relationship between cost, revenue, and
volume of output
Fixed Costs (FC)
Tend to remain constant regardless of output volume
Variable Costs (VC)
Vary directly with volume of output
VC = Quantity(Q) × variable cost per unit (v)
Total Cost
TC = FC + VC
Total Revenue (TR)
TR = revenue per unit (R) × Q
LO 5.8
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5-33
BEP
The volume of output at which total cost and total
revenue are equal
Profit (P) = TR – TC = R × Q – (FC + v × Q)
= Q(R – v) – FC
FC
QBEP =
R−v
LO 5.8
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McGraw-Hill Education.
5-34
.
LO 5.8
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5-35
Capacity alternatives may involve step costs, which are
costs that increase stepwise as potential volume
increases
The implication of such a situation is the possible occurrence of
multiple break-even quantities
LO 5.8
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McGraw-Hill Education.
5-36
Cost-volume analysis is a viable tool for comparing
capacity alternatives if certain assumptions are
satisfied
One product is involved
Everything produced can be sold
The variable cost per unit is the same regardless of volume
Fixed costs do not change with volume changes, or they are step
changes
The revenue per unit is the same regardless of volume
Revenue per unit exceeds variable cost per unit
LO 5.8
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McGraw-Hill Education.
5-37
Cash flow
The difference between cash received from sales and
other sources and cash outflow for labor, material,
overhead, and taxes
Present value
The sum, in current value, of all future cash flow of an
investment proposal
LO 5.8
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McGraw-Hill Education.
5-38
Capacity planning impacts all areas of the organization
It determines the conditions under which operations will have to function
Flexibility allows an organization to be agile
It reduces the organization’s dependence on forecast accuracy and reliability
Many organizations utilize capacity cushions to achieve flexibility
Bottleneck management is one way by which organizations can enhance
their effective capacities
Capacity expansion strategies are important organizational considerations
Expand-early strategy
Wait-and-see strategy
Capacity contraction is sometimes necessary
Capacity disposal strategies become important under these
conditions
LO 5.8
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McGraw-Hill Education.
5-39
Decision Theory
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior 5s-1
written consent of McGraw-Hill Education.
You should be able to:
LO 5s.1
LO 5s.2
LO 5s.3
LO 5s.4
LO 5s.5
LO 5s.6
LO 5s.7
Outline the steps in the decision process
Name some causes of poor decisions
Describe and use techniques that apply to decision making
under uncertainty
Describe and use the expected-value approach
Construct a decision tree and use it to analyze a problem
Compute the expected value of perfect information
Conduct sensitivity analysis on a simple decision problem
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McGraw-Hill Education.
5s-2
A general approach to decision making that is suitable
to a wide range of operations management decisions
Capacity planning
Product and service design
Equipment selection
Location planning
LO 5s.1
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McGraw-Hill Education.
5s-3
Characteristics of decisions that are suitable for using
decision theory
A set of possible future conditions that will have a
bearing on the results of the decision
A list of alternatives from which to choose
A known payoff for each alternative under each possible
future condition
LO 5s.1
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McGraw-Hill Education.
5s-4
1.
2.
3.
4.
5.
Identify the possible future states of nature
Develop a list of possible alternatives
Estimate the payoff for each alternative for each possible
future state of nature
If possible, estimate the likelihood of each possible future
state of nature
Evaluate alternatives according to some decision criterion
and select the best alternative
LO 5s.1
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McGraw-Hill Education.
5s-5
A table showing the expected payoffs for each
alternative in every possible state of nature
Possible Future Demand
Alternatives
Low
Moderate
High
Small facility
$10
$10
$10
Medium facility
7
12
12
Large Facility
(4)
2
16
• A decision is being made concerning which size facility
should be constructed
• The present value (in millions) for each alternative under
each state of nature is expressed in the body of the above
payoff table
LO 5s.1
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5s-6
Steps:
1.
Identify the problem
2. Specify objectives and criteria for a solution
3. Develop suitable alternatives
4. Analyze and compare alternatives
5. Select the best alternative
6. Implement the solution
7. Monitor to see that the desired result is achieved
LO 5s.1
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McGraw-Hill Education.
5s-7
Decisions occasionally turn out poorly due to
unforeseeable circumstances; however, this is not the
norm
More frequently poor decisions are the result of a
combination of
Mistakes in the decision process
Bounded rationality
Suboptimization
LO 5s.2
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McGraw-Hill Education.
5s-8
Errors in the Decision Process
Failure to recognize the importance of each step
Skipping a step
Failure to complete a step before jumping to the next step
Failure to admit mistakes
Inability to make a decision
LO 5s.2
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McGraw-Hill Education.
5s-9
Bounded rationality
The limitations on decision making caused by costs,
human abilities, time, technology, and availability of
information
Suboptimization
The results of different departments each attempting to
reach a solution that is optimum for that department
LO 5s.2
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McGraw-Hill Education.
5s-10
There are three general environment categories:
Certainty
Environment in which relevant parameters have known
values
Risk
Environment in which certain future events have
probabilistic outcomes
Uncertainty
Environment in which it is impossible to assess the likelihood
of various possible future events
LO 5s.3
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McGraw-Hill Education.
5s-11
Sometimes we know the exact outcome or
environment. Under those situations, making a
decision is easy. For example, if Investment 1 gives a
return of 3.4% and Investment 2 gives a return of 5.6%,
then we know what to do.
Uncertainty comes when there is a risk involved, for
instance, Investment 1 could be the return on a CD
which is guaranteed, but Investment 2 could be a
mutual fund whose returned can’t be guaranteed.
LO 5s.3
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McGraw-Hill Education.
5s-12
Decisions are sometimes made under complete
uncertainty: No information is available on how likely
the various states of nature are.
Decision criteria:
Maximin
Choose the alternative with the best of the worst possible payoffs
Maximax
Choose the alternative with the best possible payoff
Laplace
Choose the alternative with the best average payoff
Minimax regret
Choose the alternative that has the least of the worst regrets
LO 5s.3
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McGraw-Hill Education.
5s-13
Possible Future Demand
Alternatives
Low
Moderate
High
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
•The worst payoff for each alternative is
Small facility:
$10 million
Medium facility
$7 million
Large facility
-$4 million
•Choose to construct a small facility
LO 5s.3
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McGraw-Hill Education.
5s-14
Possible Future Demand
Alternatives
Low
Moderate
High
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
•The best payoff for each alternative is
Small facility:
$10 million
Medium facility
$12 million
Large facility
$16 million
•Choose to construct a large facility
LO 5s.3
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McGraw-Hill Education.
5s-15
Possible Future Demand
Alternatives
Low
Moderate
High
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
•The average payoff for each alternative is
Small facility:
(10 + 10 + 10) ÷ 3 = $10 million
Medium facility
(7 + 12 + 12) ÷ 3 = $10.33 million
Large facility
(−4 + 2 + 16) ÷ 3 = $4.67 million
•Choose to construct a medium facility
LO 5s.3
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5s-16
Possible Future Demand
Alternatives
Low
Moderate
High
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
•Construct a regret (or opportunity loss) table
•The difference between a given payoff and the best
payoff for a state of nature
Regrets
LO 5s.3
Alternatives
Low
Moderate
High
Small Facility
$0
$2
$6
Medium Facility
3
0
4
Large Facility
14
10
0
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5s-17
Regrets
Alternatives
Low
Moderate
High
Small Facility
$0
$2
$6
Medium Facility
3
0
4
Large Facility
14
10
0
•Identify the worst regret for each alternative
•Small facility
$6 million
•Medium facility
$4 million
•Large facility
$14 million
•Select the alternative with the minimum of the maximum
regrets
•Build a medium facility
LO 5s.3
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5s-18
Decisions made under the condition that the
probability of occurrence for each state of nature can
be estimated
A widely applied criterion is expected monetary value
(EMV)
EMV
Determine the expected payoff of each alternative, and choose
the alternative that has the best expected payoff
This approach is most appropriate when the decision maker is
neither risk averse nor risk seeking
LO 5s.4
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5s-19
Possible Future Demand
Alternatives
Low (.30)
Moderate (.50)
High (.20)
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
EMVsmall = .30(10) +.50(10) +.20(10) = 10
EMVmedium = .30(7) + .50(12) + .20(12) = 10.5
EMVlarge = .30(-4) + .50(2) + .20(16) = $3
Build a medium facility
LO 5s.4
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5s-20
Decision tree
A schematic representation of the available alternatives and their
possible consequences
Useful for analyzing sequential decisions
LO 5s.5
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5s-21
Composed of
Nodes
Decisions – represented by square nodes
Chance events – represented by circular nodes
Branches
Alternatives – branches leaving a square node
Chance events – branches leaving a circular node
Analyze from right to left
For each decision, choose the alternative that will yield
the greatest return
If chance events follow a decision, choose the alternative
that has the highest expected monetary value (or lowest
expected cost)
LO 5s.5
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5s-22
A manager must decide on the size of a video arcade to construct. The manager
has narrowed the choices to two: large or small. Information has been collected
on payoffs, and a decision tree has been constructed. Analyze the decision tree
and determine which initial alternative (build small or build large) should be
chosen in order to maximize expected monetary value.
$40
$40
2
Overtime
$50
$55
1
($10)
2
$50
$70
LO 5s.5
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5s-23
$40
$40
2
Overtime
$50
$55
1
($10)
2
$50
$70
EVSmall = .4(40) + .6(55) = $49
EVLarge = .4(50) + .6(70) = $62
Build the large facility
LO 5s.5
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5s-24
Expected value of perfect information (EVPI)
The difference between the expected payoff with perfect
information and the expected payoff under risk
Two methods for calculating EVPI
EVPI = expected payoff under certainty – expected payoff under risk
EVPI = minimum expected regret
LO 5s.6
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5s-25
Possible Future Demand
Alternatives
Low (.30)
Moderate (.50)
High (.20)
Small Facility
$10
$10
$10
Medium Facility
7
12
12
Large Facility
(4)
2
16
EVwith perfect information = .30(10) + .50(12) + .20(16) = $12.2
EMV = $10.5
EVPI = EVwith perfect information – EMV
= $12.2 – 10.5
= $1.7
You would be willing to spend up to $1.7 million to obtain
perfect information
LO 5s.6
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5s-26
Regrets
Alternatives
Low (.30)
Moderate (.50)
High (.20)
Small Facility
$0
$2
$6
Medium Facility
3
0
4
Large Facility
14
10
0
• Expected Opportunity Loss
• EOLSmall = .30(0) + .50(2) + .20(6) = $2.2
• EOLMedium = .30(3) + .50(0) + .20(4) = $1.7
• EOLLarge = .30(14) + .50(10) + .20(0) = $9.2
• The minimum EOL is associated with the building the
medium size facility. This is equal to the EVPI, $1.7
million.
LO 5s.6
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5s-27
Sensitivity analysis
Determining the range of probability for which an
alternative has the best expected payoff
The approach illustrated is useful when there are two
states of nature
It involves constructing a graph and then using algebra to
determine a range of probabilities over which a given solution
is best
LO 5s.7
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5s-28
State of
Nature
Alternative
#1
#2
Slope
Equation
A
4
12
12 – 4 = +8
4 + 8P(2)
B
16
2
2 – 16 = −14
16 – 14P(2)
C
12
8
8 − 12 = −4
12 – 4P(2)
LO 5s.7
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5s-29
16 − 14P(2) = 12 − 4P(2)
Rearranging terms yields
4 = 10P(2)
Solving yields P(2) = .40.
Thus, alternative B is best from P(2) = 0 up to
P(2) = .40. B and C are equivalent at P(2) = .40.
Similar analysis can be used for alternative A
and C
4 + 8P(2) = 12 − 4P(2 )
Solving yields P(2) = .67.
Thus, alternative C is best from P(2) > .40 up to
P(2) = .67, where A and C are equivalent. For
values of P(2) greater than .67 up to P(2) = 1.0,
A is best.
LO 5s.7
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5s-30
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