Description
As a member of an organization, you will or have participated in organizational
change. Your involvement in the change process may be mandated or you may
choose to seek it out. Sometimes you will be asked to take on the role of change
leader; become a member of a team implementing the change; take on an advisory
role; or, you may find yourself a recipient of a change initiative. In this discussion
consider each of the above listed roles and based on what you have learned
throughout the courses provide three main points of advice for each of the four roles
that would help others deal with change more effectively based on the role.
Embed course material concepts, principles, and theories, which require supporting
citations along with two scholarly peer-reviewed references in supporting your
answer. Keep in mind that these scholarly references can be found in the Saudi
Digital Library by conducting an advanced search specific to scholarly references.
You are required to reply to at least two peer discussion question post answers to
the weekly discussion question. These peer replies need to be substantial and
constructive in nature. They should add to the content of the post and
evaluate/analyze that answer. Normal course dialogue does not fulfill these two peer
replies but is expected throughout the course. Answering all course questions is also
required.
Waiting Lines
Many businesses utilize waiting lines to manage customer service. For example, banks,
amusement parks, supermarket checkouts, fast food restaurants, call centers, check-in
counters at airports, emergency departments of hospitals, and so many more. In the
course of your week, consider an experience you had that led to a temporary demand
for service that exceeded capacity, for example, variation in service duration or arrival
rates, which led to a waiting line.
Select a real-world business scenario (e.g., a retail store, a restaurant, a healthcare
facility) where waiting lines are common.
Address the following requirements:
•
Describe the typical waiting line challenges faced by this type of business.
•
What are the key factors that contribute to waiting lines in the selected business
scenario?
•
How can the business minimize waiting times while keeping costs low?
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