HM4004: Leadership Strategies
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Apply leadership strategies to management scenarios.
Written Response Submission Form
Your Name: First and last
Your E-Mail Address: Your e-mail here
Instructions
Write your responses where it reads “Enter your response here.” Write as much as needed to satisfy the requirements indicated. Each item contains the Rubric, which will be used to evaluate your responses.
At the end of the template, you will list the references you used to support your responses.
Item 1
Consider the following scenario:
A lead pharmacist has noticed that pharmacy technicians are occasionally shorting prescriptions by 1 or 2 pills. The technicians have been at the pharmacy for 3 or more years and are generally high performers, but the lead pharmacist attributes the decrease in efficiency to the fact that technicians are working longer than typical hours, which is a result of short staffing. Since the two highest performing technicians are returning to work from vacation the following week, the lead pharmacist sees the problem as temporary and wants to avoid a time-consuming refresher training. She resolves the problem by reviewing the prescriptions filled by technicians herself as often as she can, hoping to reduce the errors as much as possible.
· Describe the type of leadership style or model that you think is represented in the scenario.
· Do you think that this type of leadership is most appropriate for this situation? Explain.
· Recommend at least one additional strategy that the pharmacist could employ to improve the situation.
Your response should be 2–3 paragraphs in length.
Your Response
Enter your response here.
Rubric
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0 Not Present |
1 Needs Improvement |
2 Meets Expectations |
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Module 1: Translating Leadership into Strategic Action |
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Describe the type of leadership style or model that you think is represented in the scenario. LO1.1: Analyze leadership styles and models. |
Response is missing. |
Response is vague, inaccurate, and/or incomplete. |
Response is clear, accurate, and complete. |
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Do you think that this type of leadership is most appropriate for this situation? Explain. LO1.2: Evaluate the appropriateness of leadership styles. |
Response is missing. |
Response is vague, inaccurate, and/or incomplete. |
Response is clear, accurate, and complete. |
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Module 2: Applying Leadership Strategies in Healthcare Environments |
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Recommend at least one additional strategy that the pharmacist could employ to improve the situation. LO2.1: Recommend strategies for addressing challenges in a healthcare workplace. |
Response is missing. |
Response is vague, inaccurate, and/or incomplete. |
Response is clear, accurate, and complete. |
Item 2
Consider the following scenario:
Tim has been hired to lead the research department of a large healthcare organization. The organization’s CEO has asked Tim to roll out new goals and reorganize teams to reach desired organizational objectives. Tim has some new ideas for the organization and immediately begins implementing a new strategy for marketing the desired goals and the new team reorganization. Relying on his perspective as an agent of change from the outside, Tim doesn’t take the time to get to know team members and their individual strengths, to inquire into how the department is currently run, or to familiarize himself with the current trends. He also has not set any targets for the goals and does not communicate his plan. Upon launch, the goals are not well-accepted by the team, who understandably feel that they were not consulted. The reorganization of team members has left some members angry, with one researcher threatening to leave the company.
· Explain the ways that Tim could employ two or more effective leadership strategies to change the outcome of the scenario.
Your response should be 2–3 paragraphs in length.
Your Response
Enter your response here.
Rubric
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0 Not Present |
1 Needs Improvement |
2 Meets Expectations |
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Module 2: Applying Leadership Strategies in Healthcare Environments |
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Explain the ways that Tim could employ 2 or more effective leadership strategies to change the outcome of the scenario. LO2.2: Apply effective leadership strategies to health-related operations. |
Response is missing. |
Response is vague, inaccurate, and/or incomplete. |
Response is clear, accurate, and complete. |
Item 3
Consider the following scenario:
The board of a healthcare clinic is looking for ways to bring in more revenue. The Chief Financial Officer (CFO) proposes to raise prices. However, the population the clinic serves is, on average, beneath the poverty line, and many are uninsured. The CFO argues that if the prices are raised, the additional revenue would offset any losses the clinic might suffer as a result of the price increases and loss of patients. The staff of the clinic is adamantly opposed to this idea, but their views are not being considered by the board.
· Explain how the CFO and/or board members could employ 2 or more effective leadership strategies to address the clinic’s need to raise revenue.
Your response should be 1–2 paragraphs in length.
Your Response
Enter your response here.
Rubric
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0 Not Present |
1 Needs Improvement |
2 Meets Expectations |
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Module 2: Applying Leadership Strategies in Healthcare Environments |
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Explain how the CFO and/or board members could employ 2 or more effective leadership strategies to address the clinic’s need to raise revenue. LO2.3: Apply leadership strategies at the executive management level. |
Response is missing. |
Response is vague, inaccurate, and/or incomplete. |
Response is clear, accurate, and complete. |
Item 4
Consider the following scenario:
An enhanced quality-of-care campaign has been initiated among the staff of an elderly care clinic. Roxy, the clinic’s care manager, is tasked with motivating, informing, and inspiring the staff in new measures and policies aimed at increasing the quality of care. Roxy is convinced that staff are moving too quickly and not spending enough time with each patient. She knows this is a result of unavoidable time constraints but wishes to implement practices that give healthcare professionals more choice in the matter, to address a patient’s needs. She must balance this with the organization’s mandate to maximize revenue by serving as many patients as can be treated and by maximizing the human resources within the clinic.
· Explain two or more leadership strategies that will assist Roxy, the care manager of the clinic, in increasing quality of care, while satisfying the organization’s needs to maximize revenues.
Your response should be 2–3 paragraphs in length.
Your Response
Enter your response here.
Rubric
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0 Not Present |
1 Needs Improvement |
2 Meets Expectations |
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Module 2: Applying Leadership Strategies in Healthcare Environments |
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Explain 2 or more leadership strategies that will assist Roxy, the care manager of the clinic, in increasing quality of care, while satisfying the organization’s needs to maximize revenues. LO2.4: Apply leadership strategies that balance quality of care and organizational needs. |
Response is missing. |
Response is vague, inaccurate, and/or incomplete. |
Response is clear, accurate, and complete. |
Mastery Rubric
In order to achieve mastery of this Competency, you must achieve a “2” on every rubric row in addition to meeting the additional expectation indicated in the Mastery Rubric.
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Exceeds Expectations: In-Depth Analysis |
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No |
Yes |
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Learning Objective: Recommend leadership strategies for healthcare managers that result in improved health outcomes and increased revenue. |
Responses include insightful and motivating solutions and actions that display a high level of leadership skills and strategies and conveyed in a convincing, organized argument. Responses are well written, researched, and informative. References and citations follow APA formatting and are used effectively in the responses. |
Responses do not include insightful and motivating solutions and actions that display a high level of leadership skills and strategies and conveyed in a convincing, organized argument. References and/or citations do not entirely follow APA guidelines. |
Professional Skill Building
The faculty Assessor will provide feedback based on the following Professional Skill(s): Written Communication and Inquiry & Analysis. Although the feedback is here to inform the development of your skills, it is not a barrier to achieving the Competency, unless the writing is too poor to be able to score the content of the Assessment. Review the rubric and check your work based on the learning objectives listed. If you are concerned that you will not meet these expectations yet, reach out to your Coach so he or she can work with you to further develop these important professional skills.
It is highly recommended that you use this opportunity to practice these important skills in the context of this Competency Assessment in order to receive feedback about your current level of proficiency.
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Written Communication: Write with clarity, coherence, and purpose. |
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0 Not Present |
1 Needs Improvement |
2 Meets Expectations |
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LO1: Construct complete and correct sentences (AWE 2; Sentence-Level Skills) |
Sentences are incoherent and impede reader’s access to ideas. |
Sentences are incomplete and/or include fragments and run-on sentences, limiting the reader’s access to ideas. |
Sentence structure effectively conveys meaning to the reader. |
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LO2: Demonstrate the effective use of grammar and mechanics. (AWE 2; Sentence-Level Skills) |
Multiple inaccuracies in grammar and mechanics impede reader’s access to ideas. |
Some inaccuracies in grammar and mechanics limit reader’s access to ideas. |
Use of grammar and mechanics is straightforward and effectively conveys meaning to reader. |
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LO3: Create cohesive paragraphs with a clear central idea. (AWE 2; Paragraph-Level Skills) |
Paragraphs, or lack of paragraphs, impede reader’s access to ideas. |
Construction of main idea and/or supporting paragraphs limit reader’s access to ideas. |
Main idea and/or supporting paragraphs effectively convey meaning to reader. |
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LO4: Use supporting material to support a claim. (AWE 2; Use of Evidence) |
Supporting materials are not present. |
Supporting material is used inconsistently or inappropriately. |
Supporting material is used to enhance meaning. Writing is appropriately paraphrased and uses direct quotes as applicable. |
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LO6: Identify sources (AWE 2; Credit to Source) |
Sources are missing. |
Writing inconsistently identifies or misrepresents sources. |
Writing clearly identifies the source of nonoriginal material and/or ideas. |
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Inquiry and Analysis: Apply strategies to identify, frame, and evaluate issues and problems. |
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0 Not Present |
1 Needs Improvement |
2 Meets Expectations |
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LO1: Identify a problem or question in a selected area of study. |
No problem or question is presented. |
The problem or question is vague or inappropriate to the selected field of study. |
The problem or question is clearly stated in a form appropriate to the selected field of study. |
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LO2: Use a logical organizing principle to identify the key parts or elements of a problem or question in a selected field of study. |
Elements or parts of the problem or question are not presented. |
Elements or parts of the problem or question are presented in a disorganized manner. |
Elements or parts of the problem or question are presented in an organized manner. |
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LO3: Evaluate theories and approaches to explain complex problems within a chosen field of study. |
No theoretical approach is presented. |
A theoretical approach is vaguely presented. |
A theoretical approach to the problem or question is presented and justified. |
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LO4: Apply organizing principles and theoretical approaches to identify solutions to a problem. |
No attempt is made to connect theories or organizing principles to solutions to the problem. |
Connections between theories or organizing principles solutions to the problem are vague. |
Theories and organizing principles are used to make connections, identify gaps and/or provide evidence for showing solutions to the problem or questions. |
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