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JWI 510: Leadership in the 21st Century

Assignment 2: Part A

© Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be
copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This
document is subject to change based on the needs of the class.

JWI 510 – Assignment 2A (1244) Page 1 of 4

Assignment 2, Part A: Analyzing the Case
Due: Monday, 9 am (eastern), Week 8 (16% of final grade)

Instructions

Download, read, and reread the case Satya Nadella at Microsoft: Instilling a Growth Mindset. Allow
yourself plenty of time for this. While this case is not long, you will get more out of it if you read it
more than once.

Write a 4-to-5-page paper answering the following prompts. Your paper will essentially summarize
the case, specifically focusing on what challenges Nadella faced as a leader, what steps he took to
overcome those challenges, and whether he succeeded or not. Your responses must be supported
by the facts of the case, and make appropriate reference to course materials.

Use the Assignment 2, Part A template provided in your Canvas course. It has headings and sub-
headings, along with instructions on formatting of citations and references and topics to be covered.

1. What was Nadella’s diagnosis of the problems at Microsoft?
a. What were the biggest challenges he faced when he took charge?
b. Which of Lencioni’s 5 areas of dysfunction in teams were most present at

Microsoft?
c. What goals did Nadella set for transforming the organization?

2. In thinking about Nadella’s style and the steps he took as a change leader, address the

following:
a. Drawing on Daniel Goleman’s “Leadership that Gets Results” (from Week 3), which

styles of leadership most closely match Nadella’s demonstrated behaviors?
Explain.

b. Which of Jack’s “8 Rules of Leadership” are most evident in Nadella’s initiatives?
Explain using specific examples from the case to support your response.

c. In terms of company culture, how did Nadella change specific systems and
processes to improve teamwork?

d. Nadella frequently uses the term “growth mindset.” What does this mean, and how
did he foster it?

3. How effective have Nadella’s efforts been? In particular:

a. What metrics should be used to evaluate the success of his efforts? Why?
a. What else could Nadella and his team do to sustain the wins they have achieved

so far?
b. What additional challenges do you expect he will face?

JWI 510: Leadership in the 21st Century

Assignment 2: Part A

© Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be
copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This
document is subject to change based on the needs of the class.

JWI 510 – Assignment 2A (1244) Page 2 of 4

Professional Formatting Requirements:

• Typed, double spaced professional font (size 10-12), includes headings and
subheadings, with one-inch margins on all sides.

• References must be included and provide accurate information that enables the reader
to locate the original source. Application and analysis of course materials and resources
is expected. Additional research is welcome.

• Include a Cover page containing the title of the assignment, your name, the professor’s
name, the course title, and the date.

• The paper’s length is 4-5 pages, excluding your Cover page and Reference list.

• Before submitting your paper, use Grammarly to check for punctuation and usage
errors, and make the required corrections.

JWI 510: Leadership in the 21st Century

Assignment 2: Part A

© Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be
copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This
document is subject to change based on the needs of the class.

JWI 510 – Assignment 2A (1244) Page 3 of 4

Rubric Assignment 2: Part A

Weight: 16% Assignment 2 – Part A: Analyzing the Case

Criteria Honors High Pass Pass Low Pass Unsatisfactory
1. Describe

Microsoft’s
team
dysfunctions
and issues as
identified by
Nadella

Weight: 25%

Exemplary
explanation of the
dysfunctions of the
team, and extremely
well developed and
clearly explained
connection to the
risk the business
faces.

Excellent
explanation of the
dysfunctions of
the team; makes
a strong, well-
reasoned, and
well-supported
connection
between these
and the risks they
pose to the
business.

Satisfactorily
explains the
dysfunctions of
the team and
presents a basic
connection to the
threats these
pose to the
business.

Partially explains
the dysfunctions
of the team, but
does not connect
these to the risks
they pose to the
business.

Did not or
unsatisfactorily
explains the
dysfunctions of
the team and the
biggest risks to
the business.

2. Summarize
Nadella’s
leadership
style and the
solutions he
implemented
at Microsoft

Weight: 25%

Exemplary
summary of key
points; includes
unique and well-
reasoned insights;
clear and concise,
and supported by
references and
examples.

Very good
summary of key
successes of
Nadella’s
leadership style
and solution steps;
discussion is clear,
concise, and well-
supported by
references and
examples.

Good summary
of Nadella’s
leadership style
and solutions;
discussion may
lack some clarity,
conciseness, or
adequate
supporting
details.

Basic summary of
Nadella’s
leadership style
and solution
steps; discussion
lacks clarity
and/or
conciseness.

Key elements of
Nadella’s
leadership style
and solution steps
are missing,
unclear, or
inaccurate.

3. Assess the
effectiveness of
Nadella’s
leadership and
improvement
efforts

Weight: 30%

Exemplarily
examines the
effects of Nadella’s
work.
Demonstrates
critical analysis,
excellent synthesis
of ideas, and
understanding of
course concepts
and unique
insights; draws
comprehensive
impacts from their
analysis.

Fully examines
the effects of
Nadella’s work.
Demonstrates
very good
synthesis of ideas
and
understanding of
course concepts;
draws inferences
and impacts from
their analysis.

Satisfactorily
examines the
effects of
Nadella’s work.
Demonstrates
basic synthesis of
ideas and
understanding of
course concepts;
provides
information more
than actual
analysis.

Partially examines
the effects of
Nadella’s work.
Demonstrates
minimal synthesis
of ideas and
logical reasoning
from course
concepts.

Did not or
unsatisfactorily
examines the
effects of
Nadella’s work.
Little to no
synthesis of ideas
is demonstrated
and logical
reasoning is not
included or
evident.

JWI 510: Leadership in the 21st Century

Assignment 2: Part A

© Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be
copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This
document is subject to change based on the needs of the class.

JWI 510 – Assignment 2A (1244) Page 4 of 4

Criteria Honors High Pass Pass Low Pass Unsatisfactory

4. The paper is
professionally
formatted,
includes in-
text citations
and
references,
and is free
from grammar
and spelling
errors

Weight: 20%

The paper is
exceptionally
formatted. It is
highly professional
in appearance and
clearly organized.
It includes a cover
page, headings,
professional
formatting, font,
and spacing.
All sources are
consistently cited in
text, and accurate
references are
included.
There are no
mechanics or usage
errors.

The paper is
professionally
formatted.
It includes a
cover page,
headings,
professional
formatting, font,
and spacing.
All sources are
consistently cited
in text, and
accurate
references are
included.
There are no
mechanics or
usage errors.

The paper is
satisfactorily
formatted.
It includes a cover
page and
headings, but may
lack professional
choices in
formatting, font,
and spacing.
Sources may not
be consistently
cited in text, and
accurate
references may
not be included.
There may be
some minor
mechanics or
usage errors.

The paper is
partially
satisfactorily
formatted.
It may not include
a cover page and
headings, or lacks
professional
choices in
formatting, font,
and spacing.
Sources are not
consistently cited
in text, and
accurate
references may
not be included.
There are some
mechanics or
usage errors.

The paper is
unsatisfactorily
formatted. It
may not
include a
cover page
and headings,
or lacks
professional
choices in
formatting,
font, and
spacing.
Sources are
not
consistently
cited in text,
and accurate
references are
not included.
There are
mechanics
and/or usage
errors.

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