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Key Initiatives
Telemedicine

Joint virtual specialty clinics
(psychiatry)
•Purpose: Provide remote psychiatric consultations to primary
healthcare centers
•Team: Psychiatrist from King Salman Medical City + local
primary-care physician
•Workflow:
1.Two physicians jointly review and discuss the patient’s case
2.Patient joins a secure video session for real-time evaluation
•Treatment Planning: Collaborative development of a unified
care plan (medication, therapy, social support)
•Impact:
•Expands mental-health access at the primary-care level
•Reduces referral delays and delivers integrated, patient-centered
care
•50 patients have been served since the start of the service in
September 2024 until now. The clinic every Monday.

Tele-Stroke Service
•Objective: Bridge Al Madina Cluster’s neurologist
shortage by routing Seha Hospital’s stroke cases to its
specialists in real time.
•Impact:
•Fills critical doctor gaps in from King Salman
Medical City .
•Ensures all stroke patients receive immediate expert
care.
2024 Key Metric:
1276 patients received specialist stroke care in 2024
Service Location: Madinah General Hospital

Health Education virtual clinic
•Definition:
A digital platform that provides educational and consultative
medical programs online, eliminating the need for in-person
attendance.
•Objectives:
•Increase patient and community awareness of chronic
diseases and prevention methods.
•Empower patients to self-manage their health with
personalized guidance.
•Reduce unnecessary visits to hospitals and health centers
1. Overall Volumes & Network Reach
•Booked appointments (YTD): 41475
•2021–2023 (baseline period): 213 appointments
•2024–Today: 41262 appointments
•Active physicians: 31
•Facilities covered: 3 hospitals

HEALTH EDUCATION

%1

2023-2021
2024-2025 Q1

%99

Virtual Clinics Annual Report
In
King Salman medical city
Executive Summary
2023-2025q1

Compare performance metrics from 2023 through Q1 2025

2023
Completed successfully
Physician no show
Patient no show
20000

80000

Cancelled
15675

2024

2024(Q1)

Completed successfully

Completed successfully

Physician no show

Physician no show

Patient no show

Patient no show

Cancelled

Cancelled
6990

8000

62305

2025(Q1)
Completed successfully
Physician no show

Patient no show
20000

15000

60000

6000

15000

10000

40000

4000

10000

5000

20000

1181

2620

609

1216
0

0

Total appointment
:20085
Category
Value
Specialties
30
Physicians
147
Top Clinics
Mental Health
7105
Virtual Clinic
Physical Therapy
2995
Virtual Clinic
General OB/GYN
2473
Virtual Clinic

15535

2000
609

389

1732 1305

0

Total appointment
:79861
Category
Value
Specialties
52
Physicians
278
Top Clinics
Health Education
25713
Virtual Clinic
Breastfeeding
10160
virtual clinic
Mental Health
6994
Virtual Clinic

Total appointment :9281
Category
Value
Specialties
39
Physicians
148
Top Clinics
Mental Health
2109
Virtual Clinic
Physical Therapy
939
Virtual Clinic
Breastfeeding
933
virtual clinic

5000

18423

Cancelled

4299
292

491

0

Total appointment
:23505
Category
Specialties
Physicians
Top Clinics
Health Education Virtual
Clinic

Value
45
162

11323

Breastfeeding virtual clinic

4155

Mental Health Virtual
Clinic

1556

Key Achievements
Program Highlights
•Specialty Expansion: Increased from 39 to 52 specialties between 2024 and 2025 Q1

• Volume Growth: 153% increase in appointments from 2024 Q1 to 2025 Q1 also
• 298% increase in appointments from 2024 Q1 to 2025 Q1
• Physician Participation: Engaged 162 physicians in virtual care delivery by 2025 Q1
• Physician no-shows fell dramatically (5.9 % → 1.2 %),
• Added more new specialties like (Pharmaceutical Care Virtual Clinic- Health Education Virtual
Clinic-Clinical Nutrition Virtual Clinic-Breastfeeding virtual clinic-Physical Therapy Virtual Clinic

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