Assignment #3
Assignment Submission:
Submit your assignment on d2l that has a SINGLE ZIP file that has
1. All Visio Diagrams
2. The PDF document that has all the diagrams and the
answers inline below every question including the
essay/textual questions.
Assignment Deliverables:
Provide your answers for the following requirements and
deliverables for the WideCast Internet & Cable Provider application
discussed in Assignment #1 (also listed at the end of this document):
1. Create the BPMN diagram for the process flow of creating an
order online by the customer.
2. Create the BPMN diagram for the process flow of adding a new
product by the manager.
3. Create the BPMN diagram for the process flow of scheduling an
incident ticket by the account specialist.
4. Create the BPMN diagram for the process flow of closing an
incident ticket by the technical support specialist.
5. All screen-shots for the Diagrams shall be captured and saved in
the PDF document you are submitting
6. Create your homework using MS-Word and then generate a
PDF file for it; you can download FREE PDF generator to your
laptop from
Project Overview Statement:
You have been asked by the senior management of WideCast Internet &
Cable Provider to model and create a document that has the artifacts for
a new project that the company is pursuing in order to improve customer
satisfaction with the products and services it will offer through an online
application to its existing and new customers.
Assume as a result of a number of interviews, questionnaires, document
reviews, and meetings with potential customers/users, engineers, senior
management, product management members, you have managed to
gather and document the following high-level description for the intended
online product application.
WideCast Cable & Internet
Provider
High-Level Description:
The following is high-level description for the planned online application
for WideCast Cable& Internet provider:
The intent is to build an online/web-based application that will
be used to enroll a customer in a plan or order services/PPV
event and add/update products and services offered. Following
is the list of services and products the company offers:
1. Mobile Movie Streaming
1. Premium – 100 movies a month
2. Ultimate – 500 movies a month
2. High Definition Box (A box is needed for any TV plan)
1. Basic High Definition
2. Ultra High Definition
3. TV plan
1. Basic – 50 channels
2. BasicPlus – 100 channels
3. Ultimate – 200 channels
4. Data Plan
1. WiFi
1. SpeedLane – 20/5 Mbps speed
2. LightLane – 50/10 MBPS speed
2. Mobile Hostspot
1. Silver Pass – 10 GB/month
2. Gold Pass – 50GB/month
5. Video Gaming
1. Online Game Rental
1. Day Rental plan (Game is active in your library
for one day and you could play it multiple
times)
2. Weekly Rental plan ($20 activation fee and
every rented Game is active in your library for
one week and you could play it multiple
times)
3. Yearly Rental plan (($150 activation fee and
ever game you rent will stay active in your
library for one year and you could play it
multiple times)
2. Console Rental
1. Weekly Rental plan
2. Monthly Rental plan
3. Yearly Rental plan
6. PPV
1. Live Sports Events (fixed date/time)
2. PPV Movies (Any date/time)
7. Contracts and Deals
1. For 2 years contract on TV plans, the customer
receives one free PPV movie every week
2. For 2 years contract on Data plans, the customer
receives one free Live PPV Sports event every year
3. For 2 years contract on Video Gaming plans, the
customer receives one free Video Game every
month
WideCast has four different roles/logins/webpages :
1. Managers
2. Account Specialists (Customer Support)
3. Technical Support Specialists (Technician)
4. Customers
A manager can
1. Add/update/delete any products/services offered
2. cancel/update/delete any type of order
Account Specialist can
1. Create an account for a new customer
2. Update customer account
3. Create an incident ticket and assign it to a Technician
4. Place an order of a PPV event
Customer that has an existing account can do the following
online:
1. Update Personal Account Information (credit card,
personal info, etc.)
2. Pay Monthly Bill
3. Create/Change/Cancel an order for any of the
products/services offered by WideCast
Technical Support Specialist can
1. Schedule incident ticket
2. Close incident ticket
3. Cancel incident ticket
