Description
This project
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
PERIODIC REPORT No: 1
Internship Student Report | Month ….
Start Date: _31_/_08__/2025
End Date: __29_/_02__/__2025
Student’s Name: Ali Quraish
Student’s ID Number: S200150277
Training Organization: AYTB
Trainee Department: Housing and Catering
Trainee Supervisor Name: Hadi Jawad Mohshy
Course: MGT430
Faculty Member: Abdulaziz Alhammadi
CRN: 16527
Academic Year/Semester: 2026/2025
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
1
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
(Report Components)
Task(s)
What are the activities and tasks given to you during this
month?
Managing the company utility (gas, Electricity)
2. making employee contract on Qawi
3. Managing employee Iqama to be renewal
4. Managing the rent contract of the company
5. Working with marketing department to bring new project
What skills did you learn through the month?
New skill(s)
Meeting(s)
I learn new Excel skills and some new marketing skills to
bring new project
How many meetings did you attend?
I attend two meeting one with marketing department and the
other one with client
What are the difficulties you had this month?
I have some difficulties in making report in Excel
Difficulty/ Challenge(s)
How did you overcome these difficulties?
My training supervisor tech me how to do this
What did you learn from completing the tasks
I learn new Excel skills and new marketing tactics
Learning
What did you want to learn more?
I want to learn more marketing tactics and new Business
Development tactics.
*Note:
2
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
3
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
PERIODIC REPORT No: 2
Internship Student Report | Month ….
Start Date: 31__/_08__/2025_
End Date: _29__/__02_/__2025_
Student’s Name: Ali Quraish
Student’s ID Number: S200150277
Training Organization: AYTB Co.
Trainee Department: Housing & Catering
Trainee Supervisor Name: Hadi Jawad Mohshy
Course: MGT430
Faculty Member: Abdulaziz Alhammadi
CRN: 16527
Academic Year/Semester:
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
1
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
(Report Components)
What are the activities and tasks given to you during this
month?
Task(s)
In this month I work Mainly with marketing department I
was responsible for contacting Clients to bring new project.
What skills did you learn through the month?
New skill(s)
I learn new methods for Negotiating with customers.
Meeting(s)
How many meetings did you attend?
I attend 3 meetings, one with my management and the other
two with clients.
What are the difficulties you had this month?
I had some difficulties in negotiating with some clients.
Difficulty/ Challenge(s)
How did you overcome these difficulties?
My s Supervisor Teach me some new methods in negotiating
with clients.
What did you learn from completing the tasks
I learn that all clients have a different way of negotiating.
Learning
What did you want to learn more?
I want to learn more marketing methods for bringing new
projects.
*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
2
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
3
College of Administration and Finance Sciences
Form No 4- Internship Report Cover Page
Student`s name:
Ali Quraish
Student`s ID #:
S200150277
Training Organization: AYTB Co.
Trainee Department: Housing & Catering
Field Instructor Name: Hadi Jawad Mohshy
Field Instructor Signature:
Course Title: MGT-430: Internship
CRN: 16527
Internship Start Date: 31-08-2025
Internship End Date:31-12-2025
Academic Year/Semester: 2025/2026
For Instructor’s Use only
Instructor’s Name:
Total Training Hours /280
Students’ Grade: Marks Obtained /30
Level of Marks: High/Middle/Low
College of Administration and Finance Sciences
Al-Yusr Townsend & Bottum Co. (AYTB)
Also known as: AYTB – Al Yusr Industrial Contracting Co.
AYTB was established in 1979 in the Kingdom of Saudi Arabia as a partnership between Al
Yusr Group and Townsend & Bottum (T&B), an American engineering and construction
company. Over the years, AYTB expanded its capabilities to become one of the leading
industrial service providers in the Eastern Province of Saudi Arabia.
The company gradually diversified, offering specialized services in:
•
Industrial construction
•
Operation & maintenance
•
Housing, catering, and facility management
•
Manufacturing
•
Technical support services
Today, AYTB serves major clients such as Saudi Aramco, SABIC, Royal Commission, and
other large industrial firms.
Mailing Address:
Al Yusr Townsend & Bottum Co. Ltd
P.O. Box 7400, Al-Khobar 31952
Eastern Province – Kingdom of Saudi Arabia
Main Website:
www.aytb.com
Additional Links:
Company profile, services sections, contact information (on the official website).
1.3 Type of Ownership
AYTB is a private company, jointly operated under the Al-Yusr Group in Saudi Arabia.
1.4 Main Shareholders
(Exact shareholder percentages are not publicly listed, but ownership structure is known as:)
•
Al Yusr Industrial Group – Majority ownership
•
Townsend & Bottum International – Strategic technical partner
College of Administration and Finance Sciences
1.5 Sector of Operation
AYTB operates primarily in the Industrial Services Sector, including:
•
Construction & engineering
•
Operation & maintenance
•
Facility management
•
Housing & catering services
•
Technical & industrial support
1.6 Products and Services Offered
AYTB provides a wide range of services such as:
•
Industrial construction & project execution
•
Operation and maintenance services
•
Housing services (accommodation camps, compound management)
•
Catering and food services
•
HVAC, electrical, plumbing, mechanical services
•
Support services (cleaning, laundry, security)
•
Manpower supply
•
Industrial manufacturing & fabrication
Housing & Catering Specific Services:
•
Preparing and serving meals for workers and staff
•
Managing employee housing compounds
•
Room allocation, camp maintenance, and cleaning
•
Employee transportation coordination
•
Food safety, hygiene, and kitchen operations
•
Inventory and supply management for catering
College of Administration and Finance Sciences
•
Ensuring compliance with Saudi food, hygiene, and safety standards
1.7 Customers and Clients
AYTB serves:
•
Industrial companies (Aramco, SABIC, contractors)
•
Employees living in company housing
•
Project workers and supervisors
•
Facility managers who rely on catering services
•
Government and private-sector clients needing camp management
End users include:
•
Project workers
•
Staff employees
•
Contractors
•
Visitors using company accommodation or meals
1.8 Organization Chart (Housing & Catering Department)
(Simplified version)
Housing & Catering Department Manager
| Naji Khoury
Number of Employees
AYTB employs over 3,000+ employees across all divisions.
Housing & Catering Department typically includes:
•
Housing supervisors
•
Catering supervisors
•
Chefs and assistant cooks
College of Administration and Finance Sciences
•
Cleaners
•
Maintenance technicians
•
Admin and camp coordinators
•
Safety and hygiene staff
1.9 Department Functions
Housing Department Functions:
•
Room allocation and resident management
•
Maintenance requests (electrical, plumbing, A/C)
•
Cleaning schedules for buildings and facilities
•
Managing furniture, beds, and housing inventory
•
Safety inspections of rooms and common areas
•
Transportation arrangement within the camp
Catering Department Functions:
•
Meal planning and daily menu preparation
•
Food storage and inventory control
•
Kitchen operation and hygiene management
•
Serving meals for hundreds of employees
•
Ensuring compliance with food safety standards
•
Handling workers’ meal schedules and special diets
1.10 Production/Service System Overview (Housing & Catering)
Resources/Inputs:
•
Food supplies, raw materials
•
Kitchen equipment
•
Housing facilities
College of Administration and Finance Sciences
•
Manpower (chefs, cleaners, supervisors)
•
Maintenance tools
•
Transportation vehicles
Process:
•
Procurement of food and housing materials
•
Food preparation → Cooking → Serving
•
Housing allocation → Cleaning → Maintenance
•
Daily inspections and quality checks
Outputs:
•
Clean and organized accommodation
•
Safe and hygienic meals
•
Well-maintained camp environment
•
Satisfied employees and clients
Constraints:
•
Budget limits
•
Large workforce demands
•
Time pressure (meal times, maintenance deadlines)
•
Availability of skilled staff
•
Compliance with health and safety regulations
1.11 Process Chart for Catering Service
Food Delivery → Storage → Preparation → Cooking → Quality Check →
Distribution → Serving → Customer Feedback
1.12 Standards Used
•
Food Safety Standards: HACCP, ISO 22000
College of Administration and Finance Sciences
•
Quality Standards: ISO 9001 (Quality Management)
•
Safety Standards: OSHA, Saudi food & hygiene regulations
•
Accounting Standards: IFRS (used company-wide)
1.13 Telecommunication & IT Tools
AYTB uses:
•
ERP systems for inventory & procurement
•
Database systems for employee housing records
•
Instant messengers: WhatsApp Business, MS Teams
•
Networking tools: secure VPN, internal servers
•
Catering software for menu planning and food cost tracking
1.14 Quality Planning and Control Activities
•
Daily hygiene inspection in kitchens
•
Temperature monitoring of freezers, food storage
•
Weekly safety & cleanliness audits
•
Pest control schedules
•
Regular inspection of rooms, safety equipment, and utilities
1.15 Financial Analysis Methods
•
Budget forecasting for food and housing
•
Cost control and waste reduction analysis
•
Monthly expense reports
•
Supplier cost comparison
•
Resource optimization
1.16 Marketing, Selling, and HR Analysis
•
Evaluation of residents’ satisfaction
College of Administration and Finance Sciences
•
Feedback surveys
•
Analysis of meal consumption patterns
•
Staff performance evaluation
•
Workforce scheduling and productivity analysis
During my internship at AYTB (Housing & Catering Department), I worked under the
supervision of:
Supervisor: Hadi Jawad Mohshy
Position: Housing & Catering Supervisor / Facility Management Officer
I was also working closely with:
•
Housing team (administrators, coordinators)
•
Catering supervisors
•
HR department (for employee contracts & IQAMA renewals)
•
Marketing department (for project proposals)
•
Utility management team (for gas & electricity follow-ups)
The working environment was professional, organized, and highly collaborative. I worked 5 days
per week, typically from 8:00 AM to 4:00 PM, with access to office facilities, computers, and
internal systems.
2.2 Description of the Department
The Housing & Catering Department manages the living facilities and meal services provided
to AYTB employees and project workers.
Department Sub-Divisions
1. Housing Administration
o
Room allocations
o
Maintenance requests
College of Administration and Finance Sciences
o
Camp cleanliness and inspections
2. Catering Section
o
Menu planning
o
Kitchen operations
o
Food safety & hygiene
3. Contract Management & HR Support
o
Employee contracts
o
Iqama renewals
4. Facilities Utilities Management
o
Gas, electricity, and utility coordination
5. Marketing Coordination (for securing new projects)
2.3 Detailed Tasks and Activities Performed
1. Managing Company Utilities (Gas & Electricity)
I was responsible for:
•
Monitoring gas and electricity consumption in the housing and catering facilities
•
Coordinating with the utility providers
•
Reporting and resolving outages or maintenance issues
•
Ensuring timely bill payments
•
Documenting meter readings and preparing summaries for management
This task gave me direct experience in facilities operation and cost control.
2. Creating Employee Contracts on Qiwa
I worked with HR to:
College of Administration and Finance Sciences
•
Generate and upload new employee contracts on the Qiwa Government Platform
•
Ensure contracts comply with Saudi labor regulations
•
Verify employee data before contract finalization
•
Track contract acceptance and activation
This task improved my understanding of Saudi labor law and HR digital systems.
3. Managing Employee Iqama Renewals
I helped coordinate residency permit renewals by:
•
Preparing employee lists whose Iqamas were nearing expiration
•
Communicating with HR and Payroll for renewal fees
•
Updating employee records after renewals
•
Following up through Muqeem/Absher Business portals
•
Ensuring no employee passed their legal expiration date
This gave me important experience in government procedures and compliance.
4. Managing Company Rent Contracts
I handled various facility and housing rent contracts:
•
Reviewing contract end dates
•
Preparing renewal reminders
•
Coordinating with landlords for negotiation and rental updates
•
Filing contract documents for audit and reference
•
Ensuring alignment between actual housing capacity and rental agreements
This task taught me contract management and documentation skills.
College of Administration and Finance Sciences
5. Working with Marketing Department to Bring New Projects
I collaborated with the marketing team by:
•
Helping prepare proposals for new Housing & Catering contracts
•
Collecting data required for tenders and quotations
•
Supporting communication with potential clients
•
Helping draft service introductions and company profiles
This task exposed me to project acquisition and business development.
2.4 Skills Gained and Their Value
Technical Skills
•
Using Qiwa and government digital platforms
•
Understanding Iqama and labor regulations
•
Contract preparation and document management
•
Utility monitoring and cost reporting
•
Basic project marketing and proposal preparation
Soft Skills
•
Communication and teamwork
•
Time management
•
Problem-solving
•
Professional documentation
•
Customer-focused service thinking
2.5 Additional Tasks Outside My Major
Some tasks outside my main academic field included:
College of Administration and Finance Sciences
•
Working with facility utilities
•
Coordinating with landlords
•
Assisting kitchen supervisors with audit checklists
•
Supporting marketing activities
These tasks broadened my practical and administrative experience.
2.6 Incentives Provided by the Company
AYTB supported my training with:
•
Access to government platforms (Qiwa, Absher, Muqeem)
•
Guidance from supervisors
•
Professional work environment
•
Free transportation and meals
•
Opportunities to participate in real projects
2.7 Working Documents and Experience Gained
During the internship, I worked on:
•
Utility tracking sheets (gas/electricity logs)
•
Employee contract forms and Qiwa files
•
Iqama renewal lists and status reports
•
Rental contract files
•
Marketing project proposals
These experiences improved my professional readiness and administrative competence.
2.8 Theory vs. Practice Comparison
College of Administration and Finance Sciences
Academic Course
Tasks Performed in Internship
HR Management
Creating employee contracts, handling Iqama
renewals
Business Law
Understanding rent and employment contracts
MIS (Management Information
Systems)
Using Qiwa, Absher, and internal databases
Operations Management
Monitoring utilities, housing operations
Marketing Principles
Assisting in project acquisition and proposal creation
2.9 Work Samples Encountered
(Students usually attach examples in the appendix; describe them here)
•
Sample utility consumption report
•
Screenshots of Qiwa contract dashboard
•
Rent contract renewal reminder form
•
Sample camp inspection checklist
•
Draft marketing proposal template
2.10 Lessons Learned
Throughout my internship, I learned:
•
How large companies manage employee housing and catering
•
The importance of accurate documentation and compliance
•
How government platforms work in Saudi Arabia
•
The role of utilities, cost control, and facility management
•
Professional communication with suppliers, employees, and managers
College of Administration and Finance Sciences
•
Real-world decision-making and teamwork
Overall, the internship strengthened both my technical and administrative abilities.
During my internship at AYTB, several factors supported my learning experience:
1. Supportive Supervisors and Team
The Housing & Catering team was cooperative and always ready to guide me, especially with government
platforms such as Qiwa and Muqeem.
2. Access to Real Administrative Systems
Working on real employee contracts, Iqama renewals, and rent documents gave me practical industry
experience that strengthened my skills.
3. Professional Working Environment
AYTB’s structured system, clear procedures, and organized workflow helped me understand how large
organizations operate.
4. Exposure to Multiple Departments
I was able to interact with HR, Marketing, Housing, Catering, and Utilities teams, which broadened my
knowledge beyond a single department.
3.2 Disadvantages and Challenges Faced and How I Overcame Them
Challenge 1: Learning Government Systems (Qiwa, Muqeem, Absher Business)
At first, these platforms were complex.
College of Administration and Finance Sciences
Solution:
I asked for guidance, practiced daily, and documented steps for future reference.
Challenge 2: Understanding Contract and Iqama Procedures
Contract creation and renewal processes required accuracy and compliance.
Solution:
I carefully followed instructions, double-checked data, and consulted HR staff when needed.
Challenge 3: Time Management During Multiple Tasks
I often had to manage utilities, contracts, renewals, and marketing tasks at the same time.
Solution:
I created a daily task list, prioritized urgent items, and improved my organization skills.
Challenge 4: Lack of Previous Experience in Facility Utilities (Gas & Electricity)
This task was new for me and required technical understanding.
Solution:
I learned by observing technicians, reading previous utility reports, and asking questions.
3.3 Recommendations to Improve the College Training Program
1. Provide Workshops Before Internship
Training on government systems (Qiwa, Muqeem, GOSI) would help students start their
internships more prepared.
2. Increase Practical Assignments in Courses
Courses should include real-life case studies, especially contract management and operational
tasks.
3. Build Stronger Links with Companies
The college could collaborate more with industry partners to provide better internship
opportunities.
4. Offer Students Training on Soft Skills
College of Administration and Finance Sciences
Workshops on communication, teamwork, and professional writing would benefit students in the
workplace.
3.4 Recommendations for the Training Company (AYTB)
1. Create a Structured Internship Plan
Having a written training plan for interns will make the experience even more organized.
2. Provide Short Technical Sessions for Interns
Mini-workshops about:
•
Food safety
•
Facility management
•
Contract procedures
would improve the learning experience.
3. Allow Interns to Rotate Between Sections
Giving interns exposure to catering, housing, procurement, and HR would enrich their
understanding of operations.
4. Improve Digital Tracking Systems
Automating some housing and utility processes would reduce manual work and increase
accuracy.
Conclusion
My internship at AYTB – Housing & Catering Department was a valuable and rewarding
College of Administration and Finance Sciences
experience that provided me with both practical and professional skills. I learned how to manage
employee contracts on Qiwa, coordinate Iqama renewals, handle utility monitoring, support rent
contract management, and assist the marketing team with new project opportunities.
The internship helped me connect academic knowledge with real-world applications, especially
in areas such as HR processes, operations management, and administrative coordination. It also
improved my communication, teamwork, and problem-solving skills.
Overall, this training program strengthened my confidence, enhanced my understanding of work
responsibilities, and prepared me for future employment in administrative and facility
management fields. I am grateful to AYTB and my supervisors for the support and opportunities
they provided during this period.
Course Name:
Student’s Name:
Course Code:
Student’s ID Number:
Semester:
CRN:
Academic Year: 144 /144 H
For Instructor’s Use only
Instructor’s Name:
Students’ Grade:
Level of Marks:
Secondary address separator
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