Description
Case Study
Review Chapter 2 and then read the scenario below.
Scenario
Suzan has worked for Organization ABC for one year.
During her 30-day review, Suzan received amazing scores from her supervisor. During her 60-day review, Suzan’s performance was deemed as acceptable, but her ability to communicate with her colleagues was lacking. During Suzan’s 90-day review, Suzan’s supervisor, at the time, expressed that her performance needed serious improvements.
Unfortunately, Suzan’s supervisor noted the following:
- Suzan did not provide her colleagues with messages from customers and vendors.
- Suzan’s phone skills were ineffective, especially when interacting with customers.
- Suzan’s temper was a concern and she often raised her voice when she became frustrated.
You have been hired to replace Suzan’s previous supervisor. Between Suzan’s 90-day review and presently (her annual review), you have noticed that Suzan’s performance still is a problem. Before her departure from the organization, Suzan’s past supervisor stated, “Suzan is nice; however, she is a horrible communicator. I cannot work with her, as she is such a challenge to deal with… Good luck, as Suzan is one of the worst employees of Organization
ABC.”
During your first week in your new role as supervisor, you met with Suzan to understand more about her performance. She stated, “I am a hard worker; however, I only was told what I was doing wrong. I am willing to learn. Can you help me become the best employee for Organization ABC? I want to succeed in this role.”
As a supervisor, you know that you have various responsibilities. One of your responsibilities is to address performance deficiencies. Although Suzan was provided with a job description, which included detailed information about the critical nature of communication in her role, she needs additional support.
Examine pages 79 and 80 in your textbook. Then, create a plan, specific to Suzan’s needs, detailing how you will utilize the following to ensure improved performance:
- Observation and documentation
- Updates
- Feedback
- Resources
- Reinforcement
For example, when thinking about observation and documentation, what might you do to keep track of Suzan’s performance? Why? When thinking about updates, how will you keep Suzan updated? Explain and justify your rationale for each of the five components and why you made the recommendations that you provided.
Your well-written paper should meet the following requirements:
- Be 4-6 pages in length, which does not include the title and reference pages, which are never a part of the content minimum requirements.
- Use Saudi Electronic University
academic writing standards and APA
style guidelines. - Support your submission with course material concepts, principles and theories from the textbook and at least two scholarly, peer-reviewed journal articles.
- Review the grading rubric to see how you will be graded for this assignment.
(( PLEASE USE YOUR OWN WORDS AND WRITE THE REFERENCE))(( PLEASE CHECK THE ATTACHED FILE AND FOLLOW THE INSTRUCTIONS CAREFULLY ))
(( PLEASE NO PLAGIARISM ))
(( Please use APA 7th edition ))
Description
Rubric Detail
CT_Rubric_100
100 Points
Levels of Achievement
Criteria
Exceeds Expectation
Meets Expectation
Content
33 to 35 points
Demonstrates
substantial and
extensive knowledge of
the materials, with no
errors or major
omissions.
29 to 32 points
Demonstrates adequate
knowledge of the
materials; may include
some minor errors or
omissions.
Some Expectations
26 to 28 points
Demonstrates fair
knowledge of the materials
and/or includes some
major errors or omissions.
Unsatisfactory
0 to 25 points
Fails to demonstrate
knowledge of the
materials and/or
includes many major
errors or omissions.
Analysis
33 to 35 points
Sources
Demonstrates
college-level
proficiency in
organization,
grammar and
style.
Provides strong thought,
insight, and analysis of
concepts and
applications.
15 to 15 points
Sources go above and
beyond required criteria
and are well chosen to
provide effective
substance and
perspectives on the
issue under
examination.
15 to 15 points
Project is clearly
organized, well written,
and in proper format as
outlined in the
assignment. Strong
sentence and paragraph
structure, contains no
errors in grammar,
spelling, APA style, or
APA citations and
references.
29 to 32 points
Provides adequate
thought, insight, and
analysis of concepts and
applications.
13 to 14 points
Sources meet required
criteria and are
adequately chosen to
provide substance and
perspectives on the issue
under examination.
13 to 14 points
Project is fairly well
organized and written
and is in proper format as
outlined in the
assignment. Reasonably
good sentence and
paragraph structure, may
include a few minor
errors in grammar,
spelling, APA style, or APA
citations and references.
26 to 28 points
Provides poor though,
insight, and analysis of
concepts and applications.
11 to 12 points
Sources meet required
criteria but are poorly
chosen to provide
substance and perspectives
on the issue under
examination.
11 to 12 points
Project is poorly organized
and written and may not
follow proper format as
outlined in the assignment.
Inconsistent to inadequate
sentence and paragraph
development, and/or
includes numerous or
major errors in grammar,
spelling, APA style or APA
citations and references.
0 to 25 points
Provides little or no
thought, insight, and
analysis of concepts and
applications.
0 to 10 points
Source selection and
integration of knowledge
from the course is clearly
deficient.
0 to 10 points
Project is not organized
or well written and is not
in proper format as
outlined in the
assignment. Poor quality
work; unacceptable in
terms of grammar,
spelling, APA style, and
APA citations and
references.
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Description
Rubric Detail
CT_Rubric_100
100 Points
Levels of Achievement
Criteria
Exceeds Expectation
Meets Expectation
Content
33 to 35 points
Demonstrates
substantial and
extensive knowledge of
the materials, with no
errors or major
omissions.
29 to 32 points
Demonstrates adequate
knowledge of the
materials; may include
some minor errors or
omissions.
Some Expectations
26 to 28 points
Demonstrates fair
knowledge of the materials
and/or includes some
major errors or omissions.
Unsatisfactory
0 to 25 points
Fails to demonstrate
knowledge of the
materials and/or
includes many major
errors or omissions.
Analysis
33 to 35 points
Sources
Provides strong thought,
insight, and analysis of
concepts and
applications.
15 to 15 points
Sources go above and
beyond required criteria
and are well chosen to
provide effective
substance and
perspectives on the
issue under
examination.
29 to 32 points
Provides adequate
thought, insight, and
analysis of concepts and
applications.
13 to 14 points
Sources meet required
criteria and are
adequately chosen to
provide substance and
perspectives on the issue
under examination.
26 to 28 points
Provides poor though,
insight, and analysis of
concepts and applications.
11 to 12 points
Sources meet required
criteria but are poorly
chosen to provide
substance and perspectives
on the issue under
examination.
0 to 25 points
Provides little or no
thought, insight, and
analysis of concepts and
applications.
0 to 10 points
Source selection and
integration of knowledge
from the course is clearly
deficient.
Demonstrates
college-level
proficiency in
organization,
grammar and
style.
15 to 15 points
Project is clearly
organized, well written,
and in proper format as
outlined in the
assignment. Strong
sentence and paragraph
structure, contains no
errors in grammar,
spelling, APA style, or
APA citations and
references.
13 to 14 points
Project is fairly well
organized and written
and is in proper format as
outlined in the
assignment. Reasonably
good sentence and
paragraph structure, may
include a few minor
errors in grammar,
spelling, APA style, or APA
citations and references.
11 to 12 points
Project is poorly organized
and written and may not
follow proper format as
outlined in the assignment.
Inconsistent to inadequate
sentence and paragraph
development, and/or
includes numerous or
major errors in grammar,
spelling, APA style or APA
citations and references.
0 to 10 points
Project is not organized
or well written and is not
in proper format as
outlined in the
assignment. Poor quality
work; unacceptable in
terms of grammar,
spelling, APA style, and
APA citations and
references.
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