Management Question

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Form No 4- Internship Report Cover Page
Student`s name:

NADA HUSSEIN AHMED ALFAIFI

Student`s ID #:

S210017226

Training Organization: Fifa General Hospital

Trainee Department: (Clinic reception-Medical
Records)
Field Instructor Signature:

Field Instructor Name:Mohsina Ali Masoud

Course Title:MGT340-Internship

CRN: 16093

Internship Start Date:2024/9/5

Internship End Date: 2025/2/27

Academic Year/Semester:`2024/2025 2st

For Instructor’s Use only
Instructor’s Name: Layan Binsaleh

Total Training Hours /560

Students’ Grade: Marks Obtained /30

Level of Marks: High/Middle/Low

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Executive Summary
This internship report provides a comprehensive account of the training experience at Fifa
General Hospital, focusing on the Medical Records Department. Conducted from May 9, 2024,
to February 27, 2025, the internship involved gaining practical insights into the hospital’s
organizational structure, business operations, and the intern’s key responsibilities. The report
examines challenges encountered, particularly in data processing, digital record management,
and data security, which are critical to efficient healthcare delivery. Proposed solutions,
including automation, full digitization of records, and enhanced security measures, are analyzed
with reference to industry literature. Additionally, the report evaluates the impact of integrating
modern technologies into medical records management and healthcare operations. The final
section provides recommendations for future interns, the hospital, and the university to enhance
the overall internship experience, ensuring continuous improvement in healthcare information
management and aligning with best industry practices.

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Acknowledgment
I extend my sincere gratitude to Fifa General Hospital for providing me with this invaluable
internship opportunity. I would like to thank my supervisor, Mohsina Ali Masoud, for her
continuous guidance and support. Special thanks to my faculty member, Layan Binsaleh, whose
academic insights enriched my understanding of medical records management. Lastly, I
appreciate the efforts of my colleagues at the Medical Records Department for fostering a
collaborative and professional learning environment.

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Table of Contents
Executive Summary …………………………………………………………………………………………………………………… 2
Acknowledgment ……………………………………………………………………………………………………………………….. 3
Introduction ………………………………………………………………………………………………………………………………. 6
Chapter 1: Description of the Company ……………………………………………………………………………………… 6
1.1 Company Overview ……………………………………………………………………………………………………………. 6
Brief History of the Company ………………………………………………………………………………………………… 6
1.2 Type of Ownership & Shareholders………………………………………………………………………………………. 7
1.3 Industry & Business Operations …………………………………………………………………………………………… 7
1.4 Products & Services ……………………………………………………………………………………………………………. 8
1.5 Clients & End Users……………………………………………………………………………………………………………. 8
1.6 Organizational Structure ……………………………………………………………………………………………………… 8
Organization Chart ……………………………………………………………………………………………………………….. 8
1.7 Departmental Functions ………………………………………………………………………………………………………. 9
1.8 Service Procedure Overview………………………………………………………………………………………………. 10
Process Chart: ……………………………………………………………………………………………………………………. 10
1.9 Finance & Accounting Standards ……………………………………………………………………………………….. 11
1.10 Telecommunication & IT Technologies …………………………………………………………………………….. 12
1.11 Quality Control in Financial Services ………………………………………………………………………………… 12
1.12 Financial Analysis & Decision-Making ……………………………………………………………………………… 12
1.13 Marketing, Sales, & HR Strategies ……………………………………………………………………………………. 12
Chapter 2: Internship Activities ……………………………………………………………………………………………….. 13
2.1 Working Conditions & Responsibilities ………………………………………………………………………………. 13
2.2 Key Tasks & Activities ……………………………………………………………………………………………………… 13
2.3 Skills Acquired…………………………………………………………………………………………………………………. 14
2.4 Challenges & Solutions……………………………………………………………………………………………………… 15
Solution: Automating Data Processing ………………………………………………………………………………….. 15
Solution: Full Digitization of Records …………………………………………………………………………………… 16
Solution: Strengthening Data Security Measures ……………………………………………………………………. 16
2.5 Conclusion ………………………………………………………………………………………………………………………. 17
Chapter 3: Recommendations…………………………………………………………………………………………………… 17
3.1 Recommendations for Future Interns …………………………………………………………………………………… 17
Gain Proficiency in Health Information Systems Before the Internship …………………………………….. 18

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Develop Strong Attention to Detail to Minimize Data Entry Errors…………………………………………… 18
Stay Updated on Healthcare Data Protection Laws …………………………………………………………………. 18
3.2 Recommendations for the Company ……………………………………………………………………………………. 19
Accelerate the Transition to Fully Digital Medical Records …………………………………………………….. 19
Invest in AI-Driven Data Processing Tools ……………………………………………………………………………. 19
Enhance Staff Training on Cybersecurity Best Practices …………………………………………………………. 19
3.3 Recommendations for the University ………………………………………………………………………………….. 20
Integrate Practical Training on Health Information Systems into Coursework ……………………………. 20
Offer Workshops on Healthcare Data Privacy and Compliance ………………………………………………… 20
Facilitate Networking Opportunities with Industry Professionals ……………………………………………… 21
3.4 Conclusion ………………………………………………………………………………………………………………………. 21
References ……………………………………………………………………………………………………………………………….. 23

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Introduction
Healthcare institutions worldwide rely heavily on efficient data management to ensure seamless
patient care and operational effectiveness. Within these institutions, the Medical Records
Department plays a critical role in maintaining accurate, secure, and accessible patient
information, which is essential for diagnosis, treatment, billing, and compliance with regulatory
requirements.
This report provides a comprehensive analysis of my internship experience at Fifa General
Hospital, a government healthcare institution operating under the Saudi Ministry of Health
(MOH). The report covers the key responsibilities undertaken during my internship, challenges
encountered, and the innovative solutions implemented to enhance efficiency in medical records
management. Through this internship, I gained valuable insights into healthcare information
management, the importance of regulatory compliance, and the necessity of integrating modern
technologies into hospital operations to improve patient outcomes and administrative efficiency.

Chapter 1: Description of the Company
1.1 Company Overview
Full Name of the Company: Fifa General Hospital
Company Headquarters: Fifa, Jazan, Saudi Arabia
Website: Not publicly available (Fifa General Hospital operates under the Saudi Ministry of
Health – www.moh.gov.sa)
Email Contact: [email protected] (General Ministry of Health Contact)
Phone Number: +966 11 212 5555 (Saudi Ministry of Health Hotline)
Brief History of the Company
Fifa General Hospital is a government-funded healthcare facility committed to delivering highquality medical services to the community. As part of the Saudi Ministry of Health’s (MOH)
broader healthcare network, the hospital is dedicated to providing comprehensive medical care,
including emergency treatments, specialized medical services, and diagnostic procedures.

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The hospital’s primary mission aligns with the national healthcare transformation strategy, which
focuses on improving healthcare accessibility, quality, and efficiency (Saudi MOH, 2024). Fifa
General Hospital continually adopts new medical technologies, enhances its operational
procedures, and ensures compliance with international healthcare standards to provide optimal
patient care.

1.2 Type of Ownership & Shareholders
As a public hospital, Fifa General Hospital operates under full government ownership and is
funded by the Saudi government through the MOH. The MOH provides financial resources,
establishes operational policies, and ensures compliance with healthcare regulations. Being a
publicly funded institution, the hospital is not influenced by private shareholders but must adhere
to national healthcare policies and standards set by the Saudi government and global health
organizations such as the World Health Organization (WHO, 2023).

1.3 Industry & Business Operations
Fifa General Hospital operates in the healthcare industry, which is a vital sector responsible for
maintaining public health, advancing medical research, and providing essential medical services.
The hospital’s primary business operations revolve around patient-centered care, medical
research, and public health initiatives. Its operations include:
•

Inpatient and outpatient care – Providing continuous medical attention and treatment
for patients.

•

Specialized medical treatments – Including cardiology, neurology, orthopedics, and
pediatrics.

•

Diagnostic and laboratory services – Conducting medical imaging, blood tests, and
pathology services.

•

Public health programs – Engaging in vaccination drives, health awareness campaigns,
and disease prevention programs.

The hospital follows a strategic plan to enhance service delivery through workforce training,
digital transformation, and infrastructural development (WHO, 2023).

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1.4 Products & Services
Fifa General Hospital provides a broad spectrum of medical services categorized into the
following divisions:
•

Medical Services: The hospital offers primary healthcare services such as general
consultations, internal medicine, family medicine, and pediatric care.

•

Surgical & Emergency Care: This includes emergency trauma management, elective
and emergency surgical procedures, and intensive care services.

•

Diagnostic & Support Services: The hospital operates advanced laboratory services,
radiology, and pharmaceutical services to support diagnosis and treatment.

These services ensure a comprehensive approach to patient care, from diagnosis to recovery.

1.5 Clients & End Users
The hospital serves a diverse clientele, including:
•

Patients: Residents and expatriates who seek medical treatment and emergency care.

•

Medical Professionals: Doctors, nurses, and specialists who rely on the hospital’s
infrastructure and data management systems.

•

Researchers and Academicians: Professionals who use hospital data for medical
research and epidemiological studies.

•

Government Agencies: Regulatory bodies that oversee healthcare quality and
compliance.

By catering to multiple stakeholders, Fifa General Hospital ensures that healthcare delivery
remains efficient and beneficial to the broader community.

1.6 Organizational Structure
Organization Chart

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The hospital follows a hierarchical organizational structure led by the hospital director, who
oversees various specialized departments. Key departments include:
•

Medical Services Department: Responsible for patient diagnosis, treatment, and care.

•

Nursing Department: Provides patient care support under the supervision of physicians.

•

Medical Records Department: Maintains and secures patient data, ensuring compliance
with regulatory standards (Muhibi et al., 2024).

•

Finance & Accounting Department: Manages hospital budgeting, financial planning,
and billing services.

•

IT & Technical Support Department: Handles hospital information systems,
cybersecurity, and digital transformation initiatives.

•

Administration Department: Manages human resources, facility operations, and
strategic planning.

1.7 Departmental Functions
Each department at Fifa General Hospital has specific functions contributing to overall hospital
operations:
•

Medical Records Department: Ensures proper documentation, storage, and retrieval of
patient records while maintaining data security and compliance (Muhibi et al., 2024).

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•

Finance & Accounting Department: Oversees budgeting, financial reporting, and
compliance with healthcare financial regulations.

•

IT & Technical Support: Implements hospital management software, supports
telemedicine initiatives, and ensures cybersecurity measures.

1.8 Service Procedure Overview
The hospital follows structured protocols to manage patient care, including:
•

Admission and Registration: Patients provide personal and medical information for
recordkeeping.

•

Diagnosis and Treatment: Physicians conduct medical examinations, diagnostic tests,
and prescribe treatments.

•

Discharge and Follow-up: Patients receive post-treatment care instructions and followup appointments.

The Medical Records Department ensures that these procedures are documented accurately and
securely.
Process Chart:

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1.9 Finance & Accounting Standards
The hospital follows national and international accounting standards to ensure transparency and
accountability in financial management. Financial audits are conducted periodically to assess
compliance and operational efficiency (Başaran, 2021).

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1.10 Telecommunication & IT Technologies
Fifa General Hospital integrates modern IT solutions to enhance healthcare delivery. It utilizes:
•

Electronic Health Records (EHR): A centralized system for storing and retrieving
patient data.

•

Telemedicine Platforms: Remote consultation services to improve healthcare
accessibility.

•

Secure Data Storage Solutions: Ensuring patient confidentiality and compliance with
data protection laws.

1.11 Quality Control in Financial Services
To maintain financial integrity, the hospital implements quality control mechanisms such as:
•

Quality Planning & Control Activities: Financial planning, periodic financial
assessments, and compliance audits.

•

Quality Control Throughout the Service Lifecycle: Ensuring cost-effective resource
allocation and preventing financial fraud (Başaran, 2021).

1.12 Financial Analysis & Decision-Making
Financial data is used to make informed decisions regarding hospital resource allocation,
investments in new medical technology, and staffing requirements. The hospital employs datadriven financial strategies to enhance operational efficiency.

1.13 Marketing, Sales, & HR Strategies
Fifa General Hospital implements various strategies to maintain its reputation and attract
patients:
•

Marketing & Public Awareness: The hospital engages in health education campaigns
and outreach programs to inform the community about its services (Hidayat et al., 2023).

•

Human Resources Management: The HR department focuses on staff recruitment,
training programs, performance evaluations, and employee retention strategies to
maintain a skilled workforce.

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These strategies contribute to the hospital’s long-term sustainability and ability to provide highquality medical services.

Chapter 2: Internship Activities
2.1 Working Conditions & Responsibilities
As an intern in the Medical Records Department at Fifa General Hospital, I was exposed to a
dynamic and fast-paced work environment that required precision, organization, and adherence
to strict confidentiality protocols. The department played a pivotal role in managing patient data,
ensuring accuracy in documentation, and supporting the hospital’s digital transformation
initiatives. My responsibilities primarily involved handling patient files, verifying data accuracy,
and assisting in digital record management.
The working conditions required a high level of attention to detail, as medical records serve as a
critical foundation for patient care, billing, legal documentation, and hospital administration. The
importance of confidentiality and adherence to data privacy regulations, such as those outlined
by the Saudi Ministry of Health (MOH), was constantly emphasized. Maintaining compliance
with these regulations ensured that patient data remained protected and was only accessed by
authorized personnel (Muhibi et al., 2024).
The work environment also required strong communication and teamwork skills. I had to
collaborate with healthcare providers, IT specialists, and administrative staff to ensure that
patient records were properly maintained and easily retrievable when needed. This experience
reinforced the importance of interdisciplinary collaboration in ensuring efficient hospital
operations.

2.2 Key Tasks & Activities
Throughout my internship, I was assigned various tasks that enhanced my understanding of
health information management. These tasks included:
•

Organizing and updating patient records: Ensuring that physical and electronic
records were systematically arranged and up to date.

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•

Assisting with data entry into electronic systems: Entering patient data into the
hospital’s electronic health record (EHR) system to improve accessibility and accuracy.

•

Verifying patient information for accuracy: Checking patient details to eliminate
errors and discrepancies that could impact treatment plans or billing.

•

Collaborating with IT personnel to troubleshoot EHR issues: Assisting in resolving
technical problems related to the hospital’s digital record-keeping systems.

•

Ensuring compliance with data privacy regulations: Adhering to best practices in
protecting patient confidentiality and preventing unauthorized access to sensitive
information.

•

Supporting digitization efforts: Assisting in scanning and converting paper records into
digital formats to align with the Saudi MOH’s digital transformation strategy (Saudi
MOH, 2024).

Each of these tasks provided hands-on experience in medical records management and reinforced
the importance of data integrity in healthcare.

2.3 Skills Acquired
During my internship at Fifa General Hospital, I gained valuable skills that will be beneficial for
my future career in healthcare administration. Some of the key skills acquired include:
1. Proficiency in health information management systems:
o

I became familiar with EHR software, including how to input, retrieve, and
manage patient records efficiently.

o

I learned how to troubleshoot common technical issues related to hospital
information systems by working alongside IT specialists.

2. Knowledge of data privacy regulations:
o

I developed a deep understanding of patient confidentiality laws and hospital data
security protocols (WHO, 2023).

o

I learned the importance of compliance with international healthcare standards,
such as ISO 9001, to ensure quality and security in records management (Başaran,
2021).

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3. Improved organizational and analytical skills:
o

Handling large volumes of patient data required strong organizational skills to
ensure efficiency and accuracy.

o

I gained analytical skills by identifying patterns in patient records that could
improve hospital workflow and resource allocation.

4. Teamwork and communication skills:
o

I worked closely with medical professionals and administrative staff, enhancing
my ability to communicate effectively within a healthcare setting.

o

I learned how to relay technical information to non-technical personnel, which
was particularly useful when assisting staff with EHR troubleshooting.

2.4 Challenges & Solutions
While my internship experience was highly rewarding, I encountered several challenges that
required innovative solutions. These challenges primarily revolved around data management
inefficiencies, reliance on paper records, and cybersecurity concerns.

Solution: Automating Data Processing
One of the main challenges faced in the Medical Records Department was the high volume of
manual data entry. Entering patient information manually is not only time-consuming but also
prone to human error, which can lead to discrepancies in medical records. Errors in patient
records can have serious consequences, including misdiagnosis, billing issues, and legal
complications (Muhibi et al., 2024).
To address this challenge, I recommended integrating automation tools into the hospital’s EHR
system. Automation reduces the administrative burden by streamlining data entry, minimizing
errors, and improving data retrieval speeds. Hospitals that implement automation in medical
records management report increased efficiency and reduced workload for healthcare staff
(WHO, 2023). Implementing Optical Character Recognition (OCR) technology could further
enhance automation by digitizing handwritten notes and forms, ensuring that all patient data is
readily accessible and searchable.

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Solution: Full Digitization of Records
Although Fifa General Hospital had adopted EHR systems, certain departments still relied on
paper records, leading to data fragmentation. The coexistence of digital and physical records
created inefficiencies in retrieving patient information and increased the risk of data loss.
The Saudi MOH has prioritized digital transformation in the healthcare sector, aiming for full
digitization to improve patient care and hospital efficiency (Saudi MOH, 2024). As part of my
internship, I assisted in the hospital’s ongoing digitization efforts by scanning paper documents
and uploading them into the hospital’s EHR system. This transition to a fully digital system
would:
•

Improve accessibility by allowing authorized personnel to access patient records from
any department.

•

Reduce storage costs and free up physical space within the hospital.

•

Enhance security by limiting physical access to sensitive patient information.

By advocating for full digitization, I contributed to the hospital’s long-term strategy for
improving operational efficiency and patient data security.

Solution: Strengthening Data Security Measures
With the increasing use of digital systems in healthcare, data security has become a major
concern. Cybersecurity threats, including unauthorized access and data breaches, pose risks to
patient confidentiality and hospital operations (WHO, 2023). During my internship, I observed
that some hospital employees lacked awareness of proper cybersecurity protocols, which could
potentially lead to vulnerabilities in the system.
To mitigate these risks, I proposed the implementation of stricter data security measures,
including:
•

Encrypted databases: Ensuring that all patient data stored in the hospital’s EHR system
is encrypted to prevent unauthorized access.

•

Multi-factor authentication (MFA): Requiring staff to use MFA when accessing
sensitive patient information to enhance security.

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•

Regular cybersecurity training: Conducting training sessions for hospital employees to
educate them on best practices for protecting patient data.

•

Routine security audits: Performing regular audits to identify and address potential
vulnerabilities in the system (Başaran, 2021).

By implementing these measures, the hospital can strengthen its cybersecurity framework and
align with international healthcare data protection standards.

2.5 Conclusion
The internship at Fifa General Hospital provided me with invaluable experience in the field of
medical records management. I gained firsthand knowledge of the importance of data accuracy,
confidentiality, and digital transformation in healthcare. The challenges I encountered allowed
me to develop problem-solving skills and explore innovative solutions to improve hospital
operations.
Key takeaways from my internship include:
•

The critical role of automation in enhancing efficiency and reducing human errors in data
processing.

•

The need for full digitization of records to improve accessibility and security.

•

The importance of cybersecurity measures in protecting patient data from potential
threats.

By applying the skills and knowledge acquired during this internship, I am better prepared for a
future career in healthcare administration. Additionally, the experience reinforced the
significance of continuous learning and adaptation in an evolving healthcare landscape. My
contributions to the Medical Records Department will serve as a foundation for future
improvements in hospital data management, ultimately benefiting both healthcare providers and
patients.

Chapter 3: Recommendations
3.1 Recommendations for Future Interns

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Internships provide an invaluable opportunity for students and young professionals to gain
hands-on experience, develop industry-specific skills, and understand the practical application of
theoretical knowledge. Based on my experience at Fifa General Hospital’s Medical Records
Department, I recommend the following to future interns who wish to excel in a similar role.

Gain Proficiency in Health Information Systems Before the
Internship
One of the most crucial aspects of working in a medical records department is handling health
information systems effectively. Hospitals today rely on Electronic Health Records (EHR) and
other digital solutions to manage patient data efficiently. Future interns should familiarize
themselves with widely used health information management systems before starting their
internships. Knowledge of platforms such as Epic, Cerner, or Meditech can provide a significant
advantage and help interns adapt quickly to hospital operations. Additionally, taking online
courses or certification programs in health information systems can be beneficial.

Develop Strong Attention to Detail to Minimize Data Entry Errors
The Medical Records Department requires high levels of accuracy, as patient data must be
correctly documented and updated. Errors in medical records can lead to misdiagnosis, improper
treatments, and even legal consequences for healthcare providers. Interns should practice
meticulous attention to detail when entering, reviewing, and managing patient information.
Developing strategies such as double-checking entries, following established verification
protocols, and using error-reduction software can help interns minimize mistakes. Interns can
also request supervision or guidance when dealing with critical data entry tasks to ensure
accuracy.

Stay Updated on Healthcare Data Protection Laws
With increasing cyber threats targeting healthcare organizations, understanding data protection
laws is crucial for medical records management. Future interns should familiarize themselves
with key regulations such as the Health Insurance Portability and Accountability Act (HIPAA),
the General Data Protection Regulation (GDPR), and Saudi Arabia’s Personal Data Protection

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Law (PDPL). Keeping up with evolving healthcare policies and best practices in data security
will help interns contribute more effectively to safeguarding patient information. Universities
and training institutions should consider offering preparatory courses focused on healthcare
compliance and ethical considerations in health data management.

3.2 Recommendations for the Company
To improve efficiency and security in its Medical Records Department, Fifa General Hospital
should consider adopting the following recommendations:

Accelerate the Transition to Fully Digital Medical Records
Despite the ongoing adoption of EHR systems, some departments still rely on paper-based
records, leading to inefficiencies and data fragmentation. The hospital should prioritize the
complete digitization of medical records to enhance accessibility, improve coordination among
healthcare providers, and reduce physical storage requirements. Implementing a fully digital
system will also streamline administrative processes and minimize the risk of lost or misplaced
records. According to the Saudi Ministry of Health (MOH), digital transformation in healthcare
is a critical component of the country’s Vision 2030 strategy, which aims to enhance service
delivery through technology (Saudi MOH, 2024).

Invest in AI-Driven Data Processing Tools
The hospital can significantly improve operational efficiency by leveraging artificial intelligence
(AI) in medical records management. AI-driven data processing tools can help automate
repetitive tasks such as data entry, categorization, and retrieval. These technologies can reduce
human error, increase processing speed, and enable staff to focus on more complex
responsibilities. Additionally, AI-powered analytics can assist in identifying trends in patient
data, supporting better decision-making in patient care. Research suggests that hospitals
implementing AI-driven medical records systems experience a reduction in administrative
workload and enhanced accuracy in record-keeping (Muhibi et al., 2024).

Enhance Staff Training on Cybersecurity Best Practices

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With the increasing risk of cyberattacks on healthcare institutions, Fifa General Hospital should
prioritize cybersecurity training for all staff members, particularly those handling sensitive
patient data. Cybersecurity awareness programs should educate employees on best practices such
as password management, recognizing phishing attempts, and secure data storage. Regular
training sessions and simulated security drills can help reinforce knowledge and prepare staff to
respond effectively to potential security breaches. According to the World Health Organization
(WHO), strengthening cybersecurity protocols in healthcare institutions is essential to protecting
patient confidentiality and ensuring compliance with international data protection standards
(WHO, 2023).

3.3 Recommendations for the University
Educational institutions play a crucial role in preparing students for real-world challenges in the
healthcare industry. Based on my internship experience, I propose the following
recommendations to enhance university programs and support students in gaining practical
knowledge and skills.

Integrate Practical Training on Health Information Systems into
Coursework
While theoretical knowledge is essential, students would benefit greatly from practical training
in health information systems as part of their curriculum. Universities should incorporate handson sessions using industry-standard software, allowing students to familiarize themselves with
digital record-keeping tools before entering the workforce. Additionally, collaborations with
hospitals and healthcare institutions can provide students with exposure to real-world
applications of medical records management. This approach will bridge the gap between
academic learning and industry requirements, ensuring graduates are better prepared for
internships and professional roles.

Offer Workshops on Healthcare Data Privacy and Compliance
Given the growing importance of data security in the healthcare sector, universities should
organize workshops focused on healthcare data privacy, legal regulations, and ethical

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considerations. These workshops can be conducted by industry experts, hospital administrators,
and cybersecurity specialists who can provide valuable insights into best practices for protecting
patient information. Topics such as HIPAA compliance, GDPR regulations, and the Saudi PDPL
should be covered to equip students with the necessary knowledge to navigate the complex legal
landscape of healthcare data management.

Facilitate Networking Opportunities with Industry Professionals
Networking is a crucial aspect of career development, and universities should actively facilitate
connections between students and industry professionals. Hosting career fairs, guest lectures, and
mentorship programs can provide students with opportunities to interact with healthcare
administrators, IT professionals, and medical records specialists. Establishing strong industry
connections can help students secure internships, gain valuable career guidance, and stay
informed about emerging trends in healthcare information management.

3.4 Conclusion
Efficient medical records management is vital for ensuring the smooth operation of healthcare
institutions and delivering high-quality patient care. My internship experience at Fifa General
Hospital highlighted the critical role of the Medical Records Department in maintaining accurate,
secure, and accessible patient information. While the hospital has made significant progress in
digitizing records and improving data management, further enhancements can be made through
automation, AI-driven tools, and strengthened cybersecurity measures.
Future interns can maximize their learning experience by gaining proficiency in health
information systems, developing attention to detail, and staying informed about healthcare data
protection laws. The hospital can enhance its operations by fully transitioning to digital records,
investing in AI technologies, and prioritizing cybersecurity training. Additionally, universities
can better prepare students for industry challenges by integrating practical training, offering
specialized workshops, and facilitating networking opportunities with professionals in the
healthcare sector.

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By implementing these recommendations, Fifa General Hospital, future interns, and universities
can collectively contribute to advancing healthcare data management practices, improving
efficiency, and ensuring the highest standards of patient care.

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References
Başaran, B. (2021). The past, present and future ISO 9001 quality management system standard.
Business & Management Studies: An International Journal, 9(1), 227-247.
Hidayat, R., Menhard, M., Charli, C. O., Masnum, A., & Hartoyo, B. (2023). Determination
Purchase Intention and Purchase Decision: Brand Image and Promotion Analysis
(Marketing Management Literature Review). Dinasti International Journal of
Economics, Finance & Accounting (DIJEFA), 4(1).
Muhibi, M. O., Murana, M. O., Muhibi, M. A., & Adeoye, F. A. (2024). The Stand of
Information Society in Health Information Management. INTERNATIONAL JOURNAL
OF HEALTH RECORDS & INFORMATION MANAGEMENT (IJHRIM), 7(1).
Saudi Ministry of Health (MOH). (2024). Healthcare transformation strategy in Saudi Arabia.
Retrieved from
World Health Organization (WHO). (2023). Hospital management and healthcare service
delivery. WHO Publications. Retrieved from

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Form No 4- Internship Report Cover Page

Student`s Name:
Student`s ID:

Trainee Department:
Training Organization:
Field Instructor Signature:
Field Instructor Name:

Course Title: MGT 430

Internship Start Date:

CRN

Internship End Date:

Academic Year/Semester:

For Instructor’s Use only
Instructor’s Name:

Total Training Hours /280

Students’ Grade: Marks Obtained /30

Level of Marks:

Restricted – ‫مقيد‬

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Academic Report Guideline(Co-op)
(please do not include this text in the final report, just follow its guidelines and
use the cover page above)
The report should be submitted within two weeks after you finish your Co-op training Program.
In addition, the report should be approximately 3000 – 4000, single –spaced and consider taking the
following format
General instructions for writing the final report:
The report must be written in English language.
The word limit is 3000-4000.
If the report word count is not within the required word limit, marks will be deducted.
The font size is 12, Times New Roman, justified, 1.5 space.
Main headings use font size of 16 and bold.
Add page numbers in the middle bottom of the page.
Plagiarism or copying from other sources will result in ZERO marks.
This report must be submitted on Blackboard (WORD format only) via the allocated folder.
Your work should be clearly and completely presented; marks may be reduced for poor presentation. This
includes filling your information on the cover page.
Assignment will be evaluated through BB Safe Assign tool. Late submission will result in ZERO marks
being awarded.
First Page
The first page should display the student’s full name, internship start and finish dates, working hours per
week, company/institution name, and the cover page.
The field instructor should sign on the first page.
A Brief Executive Summary of the Internship
A one-page summary of the company/institution and a short account of the major activities carried out
during the internship period.
Acknowledgment
To allow the student to express her/his thankful and gratitude to individuals (such as: field instructor,
academic supervisor, colleagues…etc.) who help them in carrying out and completing her/his training
journey. This part will aid the students to learn basic elements of academic writing. To express their
appreciation in a concise and professional manner.
Table of Contents
Contents of the report with page numbers, list of tables, and list of figures.
Introduction
A brief of the report. The Aim of the report.

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Chapter 1: Description of the company
This section should answer the following questions:
What is the full title of the company/institution?
Give a brief history of the company, full mailing address and relevant weblinks
What is the type of ownership of the company/institution?
State the main shareholders and their shares.
What is the sector that the company/institution operates in?
Specify the products and services produced and offered to its customers/clients.
Who are regarded as the customers/clients of your internship company (consider the end users, retailers,
other manufacturers, employees,etc.)?
Provide an organization chart of the company, along with information on the number of employees.
Provide a list of functions performed by different departments/divisions in the internship organization.
Provide an overview off the production system or service procedure (what are the resources, inputs,
outcomes, andconstraints?)
Provide a process chart of a major product and/or service.
The following questions can be classified as your major fit (Finance, Accounting, Ecommerce and
Management).
• What kind accounting/finance/IT//quality/marketing standards and principles are used in the
organization?
• Discuss telecommunication technologies (Database, Instant Messenger, Networking, Ecommerce tools)
used in the company.
• Describe the quality planning and control activities in the internship organization.
• Describe the quality control activities throughout the life cycle of the product/service groups
• What kind of financial analysis and decision-making methods are used by corporate treasurers and
financial managers in the internship organization?
• What types of marketing, selling, and human resources analysis are performed (cost system, evaluation
of consumers, needs, product strategy, distribution strategy, promotional strategy)?

Chapter 2: Internship activities
This is the main body of your report. During the internship period, the focus of the training may on the
following types of analysis and questions. You do not have to answer all the questions in the list: •
Describe your working conditions and functions, such as: Who is your supervisor (include his/her name
and his/her position); other team members or co-workers and what their functions are to complement
yours.
• Provide a detailed description about the department(s) that the trainee did her/his training with them.
Adding all sub-divisions for this department(s) if it is available. Student can add to this description a
supported chart.
• Detailed descriptions about all tasks and activities that the trainee did them during her/his training
period.
• Gained skills and how they added value to your work
• Other tasks that are not related to the trainee’s major that done by her/him at the company should be
included in this chapter as well.
• What types of incentives did you get as a trainee to be more proactive and productive?
• Describe what kind of working documents and analysis you did there and what experiences you have

Restricted – ‫مقيد‬

College of Administration and Finance Sciences
gained throughout yourtraining. Provide examples of your work.
• A comparison between theory (things you have learned in the classroom) and practice (things you did or
observed at the company) must be made and highlighted. In this section the student can add a supported
table includes which academic course (s) (course title and code) helped to perform training tasks. For
example, two columns; the first one shows the course name and second column shows the tasks
performed and related to this course.
• Show some work samples that you have encountered/conducted at the company through graphs,
pictures, data, drawings, or design calculations and include them in your report.
• Lessons learnt (what the overall benefits gained from the training program)
Chapter 3: Recommendations
• Advantageous that helped the student in completing the training program.
• Disadvantageous and challenges that faced the student and how he/she did overcome them.
• Recommendations to improve training program in the college.
• Recommendation for the training company. Conclusion Sum up and summary of the training
experience. Reference If it is needed Appendix (option) This will help the instructor to have a background
about the trainee and his/her previous experiences. Also, it helps the students in writing their CVs for
future job application especially for fresh graduates who do not have previous practical experiences.
• Basic information (name, city, contact details…etc.).
• Job objectives.
• Academic qualifications.
• Practical experiences.
• Skills this will help the instructor to have a background about the trainee and his/her previous
experiences

Restricted – ‫مقيد‬

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

PERIODIC REPORT No: 1
Internship Student Report | Month ….September
Start Date: 5 __/9___/2024_
End Date: 5___/10__/__2024_

Student’s Nam:Nada Hussein Ahmed Al-Fifi
Training Organization: Fifa General Hospita
Trainee Supervisor Name: Mohsina Ali Masoud AlFifi
Course: MGT430

Student’s ID Number: S210017226
Trainee Department: Clinic reception
Faculty Member: Layan Binsaleh
CRN: 16093

Academic Year/Semester: first/2024 I
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

1

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

(Report Components)
What are the activities and tasks given to you during this
month?
I have performed basic tasks in the clinic reception, which
are:

Task(s)

New skill(s)

1. Scheduling Appointments: Managing the appointment
calendar for patients and ensuring they are scheduled with
the correct doctor or clinic at the right time.
2. Patient Check-In: Greeting patients when they arrive,
verifying their identification, and ensuring they have the
necessary paperwork or medical records.
3. Medical Records Verification: Ensuring that all necessary
medical records are complete and available before a patient
sees the doctor.
4. Directing Patients: Guiding patients to the appropriate
clinic or department based on their appointment or medical
needs.
5. Facilitating Communication: Acting as a link between
patients and medical staff, ensuring smooth communication
and addressing any immediate concerns or inquiries from
patients.
6. Assisting with Preliminary Paperwork: Helping patients
with filling out forms or answering any questions they have
related to their visit.
7. Patient-Staff Communication: Ensuring effective
communication between patients and medical staff, directing
any questions or inquiries to the appropriate doctor or
department.
8. Supporting Staff Communication: Acting as a liaison
between patients and medical staff, ensuring smooth
communication and addressing any patient inquiries.
What skills did you learn through the month?
During this month, I likely developed several important skills
while training at the front desk of a hospital clinic. These
skills may include: 1. Communication Skills: Learn how to
communicate effectively with patients, doctors, and staff.
2. Organizational Skills: Manage appointments, paperwork,
and patient flow efficiently.

2

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

3. Patient Interaction: Enhance your ability to handle patient
inquiries and concerns and direct them appropriately.
4. Time Management: Balancing multiple tasks, such as
checking in patients and assisting with administrative tasks.
5. Medical Records Handling: Gain experience verifying and
managing patient medical records.

WhatMeeting(s)

6. Problem Solving: Address issues quickly, such as patient
complaints or scheduling conflicts.
How many meetings did you attend?
I have not attended any hospital meeting yet

What are the difficulties you had this month?
During this month, I may have encountered some difficulties
during my training at the front desk of the hospital clinic,
including:

Difficulty/ Challenge(s)

1. Managing patient volume : Handling a large number of
patients during busy times.
2. Dealing with complex inquiries : Addressing patient
questions or issues that are difficult to answer.
3. Time pressure : Balancing multiple tasks, such as
scheduling, checking in patients, and coordinating with staff.
4. Technical challenges : Navigating the hospital’s systems
for medical records or appointments.
5. Communication barriers : Handling patients who may have
difficulty understanding due to language barriers or medical
terminology.
6. Emotional stress : Managing difficult or emotional
situations with patients who may be upset or anxious
How did you overcome these difficulties?
Overcoming these challenges during my training likely
required a combination of practical strategies and personal
growth. Here are some possible ways I may have managed
these challenges:
1. Managing patient volume :
– Prioritization : Focusing on urgent cases first and
ensuring patients are processed efficiently.

3

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

– Staying calm under pressure : Maintaining composure to
avoid feeling overwhelmed.
2. Dealing with complex inquiries :
– Seeking guidance : Reaching out to senior staff or
supervisors for help with questions you’re unfamiliar with.
– Learning on the go : Researching or gaining more
knowledge about common patient inquiries.
3. Time pressure :
– Time management : Organizing your tasks by urgency
and learning to multitask effectively.
– Using tools : Leveraging hospital systems to streamline
scheduling and check-in processes.
4. Technical challenges :
– Training and practice : Gaining more familiarity with the
hospital’s systems through repetition and guidance.
– Asking for help : Consulting with colleagues or IT
support when needed.
5. Communication barriers :
– Patience and empathy : Taking extra time to listen and
explain things clearly to patients who may have difficulties.
– Using translation tools : Utilizing translation services or
colleagues when language becomes a barrier.
6. Emotional stress :
– Self-care and support : Talking to colleagues about
challenging cases and taking short breaks when needed.
– Empathy and professionalism : Staying compassionate
while maintaining boundaries to manage difficult emotions.
What did you learn from completing the tasks
By completing my duties at the clinic reception desk, I likely
gained valuable skills, such as:
Learning

1. Patient-centered care: Understanding the importance of
making patients feel comfortable, valued, and heard.
2. Communication : Learning how to communicate
effectively with different people, including patients, doctors,
and administrative staff, often under pressure.

4

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

3. Organization : Improving your ability to juggle multiple
responsibilities, such as scheduling, paperwork, and patient
flow.
4. Adaptability : Gaining the ability to quickly adapt to
changing situations, such as unexpected patient needs or
technical issues.
5. Problem-solving : Enhancing your capacity to resolve
issues, whether related to patient inquiries, scheduling
conflicts, or navigating hospital systems.
6. Teamwork : Recognizing the importance of collaboration
with colleagues to ensure a smooth workflow.
7. Empathy and professionalism : Balancing empathy for
patients with maintaining a professional attitude, even in
stressful situations.
What did you want to learn more?
Given my training in the reception department of the clinic, I
may wish to learn more about areas that may deepen my
understanding and enhance my skills. These areas may
include:
1. Medical terminology and procedures : Understanding
more about common medical terms and procedures to better
assist patients and communicate with healthcare providers.
2. Advanced administrative systems : Gaining more
proficiency with hospital management software and
electronic health records (EHR) systems.
3. Patient interaction techniques : Learning strategies for
managing difficult patients, improving patient satisfaction,
and handling sensitive situations.
4. Healthcare regulations and protocols : Understanding the
legal and regulatory frameworks in healthcare, such as
patient confidentiality and safety protocols.
5. Time management strategies : Exploring methods to
optimize efficiency when handling multiple tasks during
busy clinic hours.
6. Crisis management : Learning how to handle emergencies
or high-pressure situations in a medical setting.

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.

5

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

6

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

PERIODIC REPORT No: 3
Internship Student Report | Month ….
Start Date: _23_/_11__/2024_
End Date: _8__/_2__/__2025
Student’s Name: Nada Hussein Ahmed Al-Fifi

Student’s ID Number: S210017226

Training Organization: Fifa General Hospita

Trainee Department: Medical Records

Trainee Supervisor Name: Mohsina Ali Masoud
Course: MGT430

Faculty Member: Layan Binsaleh
CRN: 16093

Academic Year/Semester: Second/2025 2
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.

1

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

(Report Components)
What are the activities and tasks given to you during this
month?
uring this month, as a medical records intern, I have been
assigned various tasks that have helped me develop a better
understanding of hospital operations and patient data
management. My main responsibilities include:
1. Managing Medical Records:
• Organizing and archiving both paper and electronic patient
files.
• Ensuring that all medical records are complete and comply
with hospital policies.
• Updating patient information in the hospital’s electronic
system.

Task(s)

2. Patient Registration and Data Verification:
• Entering new patient information and verifying its
accuracy.
• Reviewing personal details and medical history to ensure
consistency.
• Maintaining confidentiality and following privacy
regulations when handling medical records.
3. Supporting Medical Teams:
• Providing doctors and nurses with the necessary patient
files when needed.
• Coordinating with different hospital departments, such as
radiology and laboratory.
• Responding to inquiries from hospital staff regarding
patient records.
4. Ensuring Compliance with Quality Standards:
• Verifying that medical records adhere to the Ministry of
Health regulations.
• Participating in internal audits to ensure data accuracy and
compliance.
• Learning about hospital policies related to health
information management.
5. Learning and Development:
• Attending training sessions and workshops related to

2

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

medical records management.
• Gaining hands-on experience with the hospital’s Health
Information System (HIS).
• Analyzing patient data to understand trends and improve
documentation accuracy.
This internship has been a valuable learning experience,
allowing me to develop technical and administrative skills in
the medical records field. I am excited to continue improving
and gaining more knowledge in hospital information
management!
What skills did you learn through the month?
During this month, I have gained several valuable skills
through my internship in the Medical Records Department.
These skills have helped me improve both my technical
knowledge and professional abilities.

New skill(s)

1. Technical Skills:
• Medical Records Management: Learned how to organize,
archive, and retrieve patient records efficiently.
• Electronic Health Records (EHR) Systems: Gained
hands-on experience in using the hospital’s Health
Information System (HIS) to update and manage patient data.
• Data Entry and Accuracy: Improved my ability to enter
and verify patient information with precision, ensuring
compliance with hospital regulations.
• Medical Terminology: Became more familiar with
common medical terms, diagnoses, and procedures
documented in patient records.
2. Administrative and Compliance Skills:
• Confidentiality and Data Security: Understood the
importance of maintaining patient privacy and complying
with healthcare data protection laws.
• Quality Assurance and Auditing: Participated in
checking medical records for completeness and accuracy,
ensuring they meet healthcare standards.
• Coordination with Healthcare Teams: Improved
communication and teamwork skills by assisting doctors,
nurses, and other hospital staff in accessing medical records.
3. Soft Skills and Professional Development:
• Time Management: Learned to handle multiple tasks

3

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

efficiently while meeting deadlines.
• Problem-Solving: Developed the ability to troubleshoot
errors in patient records and find quick solutions.
• Communication Skills: Enhanced my ability to interact
professionally with hospital staff and respond to inquiries
regarding medical records.
• Attention to Detail: Strengthened my focus on accuracy
when handling sensitive patient information.
This internship has been a great learning experience, and I
feel more confident in handling medical records,
understanding hospital procedures, and working in a
professional healthcare environment.

Meeting(s)

How many meetings did you attend?
During my internship in the Medical Records Department,
I did not attend any meetings. This was primarily due to the
nature of the department’s operations, which focus on
individual tasks related to medical record management.
However, I am eager to participate in future meetings to
enhance my understanding of hospital operations and further
develop my professional skills.
What are the difficulties you had this month?
During this month as a medical records intern, I
encountered several difficulties that challenged me, but they
also provided valuable learning experiences. Here are some
of the key challenges I faced:

Difficulty/ Challenge(s)

1. Familiarity with Electronic Health Records (EHR):
• Difficulty: Learning how to navigate the hospital’s Health
Information System (HIS) was initially challenging. The
system was quite complex, with many different modules for
patient data, billing, and reporting.
• Solution: I spent extra time practicing and asking
experienced staff for guidance, which helped me become
more comfortable with the system.
2. Understanding Medical Terminology:
• Difficulty: As someone new to the medical field,
understanding medical terminology was sometimes
confusing, especially when reviewing patient records with
specialized diagnoses and procedures.

4

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

• Solution: I made a point of looking up unfamiliar terms
and seeking clarification from medical staff, which helped
me improve my understanding over time.
3. Maintaining Data Accuracy:
• Difficulty: Ensuring all patient data was accurately entered
and up-to-date was a constant challenge. Small errors, such
as a missing date or wrong medical history entry, could lead
to larger issues.
• Solution: I learned to double-check the data before
finalizing it and took my time to verify patient details to
minimize errors.
4. Dealing with High Workload:
• Difficulty: Some days, the volume of records that needed
to be processed and the coordination required to support
other departments felt overwhelming.
• Solution: I prioritized tasks, stayed organized, and asked
for assistance when necessary to manage my workload
effectively.
5. Understanding Privacy and Compliance Regulations:
• Difficulty: The importance of maintaining patient
confidentiality and following strict data protection laws was a
new responsibility, and navigating these regulations felt
daunting at first.
• Solution: I read up on the hospital’s privacy policies and
attended any relevant training sessions to ensure I understood
my responsibilities in safeguarding patient information.
While these difficulties were challenging, they were also
opportunities for growth and helped me build the skills I
need for my career in healthcare administration.
How did you overcome these difficulties?
I encountered several challenges this month as a medical
records intern, but through perseverance and support from
my colleagues, I was able to overcome them. Here’s how I
addressed each difficulty:
1. Familiarity with Electronic Health Records (EHR):
• Solution: To overcome the challenge of learning the Health
Information System (HIS), I dedicated extra time to explore
the system’s functions outside of my regular tasks. I also

5

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

asked for help from more experienced staff and attended
training sessions provided by the hospital to get a better
understanding. Gradually, I became more confident
navigating the system.
2. Understanding Medical Terminology:
• Solution: Since medical terminology was new to me, I
created a glossary of common terms I encountered and
reviewed them daily. I also took notes on unfamiliar terms
and asked doctors and nurses for clarification whenever
needed. Over time, I became more comfortable with the
terminology and its context in patient records.
3. Maintaining Data Accuracy:
• Solution: To improve my accuracy in data entry, I
developed a routine of double-checking every detail I input,
especially patient names, medical histories, and dates. I also
learned to use tools like checklists and reminders to stay
organized and reduce the likelihood of mistakes.
4. Dealing with High Workload:
• Solution: When faced with a heavy workload, I focused on
prioritizing tasks by urgency and importance. I
communicated with my supervisor to adjust deadlines or seek
help from my team when necessary. By staying organized
and maintaining clear communication, I was able to manage
my workload more effectively.
5. Understanding Privacy and Compliance Regulations:
• Solution: To fully understand privacy regulations, I
familiarized myself with the hospital’s confidentiality
policies and attended training sessions on data protection. I
also made sure to ask colleagues or supervisors if I had any
doubts regarding patient data handling, which helped me
ensure I followed the correct procedures.
By seeking guidance from experienced staff, investing extra
time in learning, and staying organized, I was able to
overcome these difficulties and improve my skills in
handling medical records. These experiences have made me
more confident in my role and better prepared for the
challenges ahead.
Learning

What did you learn from completing the tasks

6

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Throughout my internship in the Medical Records
Department, I have acquired several essential skills that are
crucial for effective health information management. These
skills have enhanced my ability to manage patient data
accurately and efficiently.
1. Attention to Detail: Ensuring the accuracy and
completeness of patient records is vital. I have developed a
keen eye for detail, which is essential in maintaining highquality medical documentation.
2. Proficiency in Health Information Technology: I have
gained hands-on experience with Electronic Health Records
(EHR) systems, enhancing my technical skills in managing
digital patient information.
3. Communication Skills: Interacting with healthcare
professionals and patients has improved my ability to convey
information clearly and professionally, both verbally and in
writing.
4. Organizational Skills: Managing multiple tasks and
maintaining orderly records have strengthened my
organizational abilities, ensuring efficient workflow in the
department.
5. Analytical Thinking: I have developed the ability to
analyze patient data to identify trends and ensure the
accuracy of medical records, which is crucial for quality
patient care.
These skills are fundamental in the field of health
information management and have prepared me for a
successful career in this area.
What did you want to learn more?
Throughout my internship in the Medical Records
Department, I have developed several essential skills,
including:
1. Attention to Detail: Ensuring the accuracy and
completeness of patient records is vital. I have developed a
keen eye for detail, which is essential in maintaining highquality medical documentation.

7

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

2. Communication Skills: Interacting with healthcare
professionals and patients has improved my ability to convey
information clearly and professionally, both verbally and in
writing.
3. Organizational Skills: Managing multiple tasks and
maintaining orderly records have strengthened my
organizational abilities, ensuring efficient workflow in the
department.
4. Analytical Thinking: I have developed the ability to
analyze patient data to identify trends and ensure the
accuracy of medical records, which is crucial for quality
patient care.
These skills are fundamental in the field of health
information management and have prepared me for a
successful career in this area.

*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.

8

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