Based on the case study transcripts provided, look for instances in which the characters employed communication to manage the situation, collect relevant information, and build common ground. Then, identify practices through which the team can rebuild trust. Finally, determine the best course of action for resolving the conflict and provide your recommendations for moving forward.
case 1
Module 1 – Case Influences on Employee Relations Assignment Overview Signature Assignment: Information Literacy, Emphasized Level View the following video on information literacy. Pease note that the link below labeled ‘LinkedIn learning’ will open in a new window and may require activation of a LinkedIn account on the first attempt.