Based on the case study transcripts provided, look for instances in which the characters employed communication to manage the situation, collect relevant information, and build common ground. Then, identify practices through which the team can rebuild trust. Finally, determine the best course of action for resolving the conflict and provide your recommendations for moving forward.
Sample Letter
Check attachments need rephrasing To: [email protected] Subject: Request for Reconsideration Hi Ms. Thompson, I’m a constituent and a behavioral health case manager from Dothan, Alabama. I am writing to advocate on behalf of a service user who has been denied access to a medically necessary benefit, and I would like