Description
Learning Goal: I’m working on a management multi-part question and need support to help me learn.
Students are advised to make their work clear and well presented; marks may be reduced for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Copying, plagiarism or theft is prohibited
And it will be from his own book
Citation is very important in every paragraph
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 2
Quality Management (MGT 424)
Due Date: 03/06/2023 @ 23:59
Student’s Name:
Course Code: MGT 424
Student’s ID Number:
Semester: Third
CRN:
IT
E
Course Name: Quality Management
EL
Academic Year: 2022/23
For Instructor’s Use only
Instructor’s Name: Malak Alghamdi
Students’ Grade: /Out of 15
Level of Marks: High/Middle/Low
U
General Instructions –PLEASE READ THEM CAREFULLY
The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented; marks may be reduced for poor
SE
presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other resources
without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures
containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
The Assignment’s learning Outcomes:
In the 2nd assignment, the students are required to read thoughtfully the “Nestlé WatersUnifying realtime visibility across 26 factories” case study , and answer the related questions, upon successful
completion of the assignment the student should be able to:
1. State the importance of standardization and quality standards (CLO2)
2. Use quality improvement tools and practices for continuous improvement to achieve the
organizational change and transformation (CLO3)
E
3. Develop analytical skills of identifying pitfalls, or quality concerns through assimilated
Instructions to read the case study:
IT
and strategic planning. (CLO4)
EL
“Nestlé Waters Unifying real-time visibility across 26 factories” case study
Access the below link to download the case study PDF:
U
“Nestlé Waters Unifying real-time visibility across 26 factories”
case study
This case study demonstrates the application of change management inside Nestle Waters
SE
Company. In addition, it discusses the company need for quality improvement which encouraged
its engineers to search for alternative system to collect and analyze their data. Read the case, by
using your critical thinking skills answer the following questions:
1- Explain the driven reasons for changing the quality documentation system in the Nestle
Waters. (5marks)
2- Outline the change objectives for both Retail Manufacturing and Home and Office
Manufacturing units.(2.5marks)
3- Howthe InfinityQS® ProFicient™ system can control the operation processes? (5marks)
4- Describe the management role in the change process? (2.5marks)
Important Notes:
For each question, you need to answer not in less than 150 Words.
Support your answers with course material concepts, principles, and theories from the textbook
and scholarly, peer-reviewed journal articlesetc.
Use APA style for writing references.
Answers
Q1.
The main reason Nestles accepted the change and upgraded its quality documentation scheme
E
was due to time wastage and delay in its operations process since the system it was using for
documentation was paper-based methods of documentation. Thus, this made the organization’s data
IT
retrieval processes take longer than estimated. The scheme could have been more challenging, tedious,
and cumbersome, specifically in gathering and evaluating data. Furthermore, paper-based
EL
documentation systems are usually slow and generally offer poor quality, making Nestle Waters incur
unnecessary additional costs (Blanco-Novoa et al., 2020). According to the organization’s
stakeholders, any issue that needed urgent consideration, particularly on the manufacturing line, could
not be appropriately solved by applying paper-based systems making engineers strain when retrieving
U
and analyzing such data for decision-making.
Due to this, solutions to the problem could not be arrived at on time. Therefore, the
SE
organization perceived the need for new and updated systems to make them monitor, review and
scrutinize its data. Ultimately, the organization was motivated to execute a uniform resolution within
all its factories and facilities operations for standardization. According to Pyzdek and Keller, the
organization should aim to confirm that all its manufacturing sites are synchronized (Pyzdek & Keller,
2013).Thus, this is also a factor that made Nestle Waters accept change.
Q2
The InfinityQS – Professional services implementation entails planning, designing strategies,
as well as project management techniques. From an IT perspective, this execution concentrates on two
individual sections, namely the retail –manufacturing unit and the Home and office unit. Thus, each
department has its objectives that are needed to be attained. The objectives to be attained in the retail
-manufacturing unit entail upgrading all the factories to have the most up-to-date InfinityQS – software
and organizing and acquiring individual computers for each workstation (Bonetti et al., 2022). Another
aim is to ensure that all the project leaders have the necessary permission and right to access and use
the server.
On the other hand, the modification pursuits required within the home and office department
concentrate on enhancing software and infrastructure capabilities. Hence, the primary aim is to format
or configure the existing servers reading the needs of the installation of the software, safeguarding the
E
best compatibility and performance. Another objective entails the InfintyQS –ProficientTM software
IT
installation, including SQL databases, facilitating successful data analysis and management (Helo &
Hao, 2021). Finally, the other aim is that users in the unit have adequate authorization to access and
use the software. Therefore, these objectives are to improve the technological competencies of the
EL
office and home units, to enhance the effective processing of data, and to support better decisionmaking.
Q3
InfinityQS implementation can help to boost the organization’s operations process and other
activities by tracking the tendencies that management can use to form correct, adequate, and
U
appropriate decisions on a timely basis (Subramaniam & Lim, 2022). By applying this system, the
SE
Nestle Water organization can gain real-time visibility in its production methods within all its
departments. Also, ProFicient do exceptionally well in processed control and monitoring by tracking
essential process parameters like pressure, temperature, and quality metric. Thus, these parameters are
evaluated against predetermined control boundaries, and if any variation or nonconformance happens,
the system indicates alerts for urgent action to be taken.
Therefore, this positive monitoring can make Nestle Water enterprise to quickly recognize and
correct any problem with their production system, averting likable quality concerns and ensuring
constantly desired production output. Also, ProFicient offers complete reporting, including dashboard
competencies(Majeed et al., 2021). Thus, the company can obtain and analyze data from well-
structured reports and dashboards, determine areas that need improvement, trace the progress, and set
goals for better operation outcomes.
Q4
Management performance has a vital role throughout the processes of the organization’s
transformation. According to Pyzdek and
Keller, they guide and lead workers through the
transformation to successfully implement the changes required (Pyzdek & Keller, 2013). Management
analyzes current and existing processes and recognizes areas for change. Meaning they determine and
processes match them to reflect the organization’s goals.
E
initiate changes. Secondly, management selects suitable solutions and tools to help the enhancement
IT
In addition, they organize and plan the transformation process by forming a clear and welllaid-out plan, stating responsibilities and roles, and distributing resources efficiently. Likewise, they
EL
communicate the modification and its impact, creating understanding, engagement, and commitment
among workers. Moreover, another management role concerning the change processes is seeking
feedback from stakeholders and employees and incorporating them to offer practical understanding for
improvement (Potosky & Azan, 2022). Also, they track and record the change process’s growth,
U
supervise executed changes, and amend as required to attain the desired outcome. They also recognize
and appreciate employees’ contributions, motivating and enhancing ongoing engagement. Finally, they
SE
assess the results against the primary goals to identify the achievement of the transformation process.
Thus, these are the roles that Nestle Water should consider to manage its operational changes
successfully.
References
Blanco-Novoa, Ó., Fraga-Lamas, P., A. Vilar-Montesinos, M., & Fernández-Caramés, T. M. (2020).
Creating the Internet of Augmented Things: An Open-Source Framework to Make IoT
Devices and Augmented and Mixed Reality Systems Talk to Each Other. Sensors, 20(11),
3328.
Bonetti, F., Montecchi, M., Plangger, K., & Schau, H. J. (2022). Practice co-evolution:
Collaboratively embedding artificial intelligence in retail practices. Journal of the Academy
E
of Marketing Science.
Helo, P., & Hao, Y. (2021). Artificial intelligence in operations management and supply chain
IT
management: an exploratory case study. Production Planning & Control, 33(16), 1–18.
Tandfonline.
EL
Majeed, A., Zhang, Y., Ren, S., Lv, J., Peng, T., Waqar, S., & Yin, E. (2021). A big data-driven
framework for sustainable and smart additive manufacturing. Robotics and ComputerIntegrated Manufacturing, 67, 102026.
Potosky, D., & Azan, W. (2022). Leadership behaviors and human agency in the valley of despair:
U
A meta-framework for organizational change implementation. Human Resource Management
Review, 33(1), 100927.
SE
Pyzdek, T., & Keller, P. (2013). The handbook for quality management : a complete guide to
operational excellence. Mcgraw-Hill.
Subramaniam, D. D., & Lim, S. C. J. (2022). An Interactive Visualization Web Application for
Industrial-Focused Statistical Process Control Analysis. Journal of Science and Technology,
14(2), 20–30.
1
Quality Management (MGT 424)
IT
E
SEU – ELITE
EL
Answer 1
According to the case study, there is an evident need for Nestle to update the quality
documentation system or process. This is because of the constant arising issues such as tine
wastage resulted by delays (SPC Software | Manufacturing Quality Software Platform |
U
InfinityQS, n.d.). In this case, delay meant that several tasks were not well executed as they
ought to and this creates the likelihood of making some errors in managing tasks hence causing
SE
delay and poor performance. Some of the important tasks were assumed or overlooked hence a
lot of time was consumed in the less important tasks and this affected the overall success. Having
a manual documentation process made it cumbersome to retrieve data as such documentation
requires ample time to view all content (Keller & Pyzdek, 2012). This thus creates the need to
update this type of documentation to help create efficiency hence saving time to curb any
possible delays. It is vital to highlight manual documentation requires a huge workforce and this
creates loopholes for errors as humans are not able to work thoroughly and may miss out some
important points. Also, human workforce need a lot of time to undertake a simple task as
2
compared to an automated system and thus the need to ensure that an update is well executed to
help enhance efficacy.
Answer 2
One of the key objectives for the retail manufacturing system entail making sure all PCs
and IT have undergone thorough documenting to ensure that all documents can easily be
E
retrieved any time they are need. The aim is ensuring that the project managers are well trained
and educated so that they can have ample skills and knowledge on how to handle and manage the
IT
programs assigned to them. This aids in creating independence for all projects as they are well
managed and all teammates know what is expected of them of them and this makes them
EL
completed all their tasks based on the given expectations (SPC Software | Manufacturing Quality
Software Platform | InfinityQS, n.d.). The other objective is to make sure all PCs are well
installed and configured with Infinity® ProFicientTM system. In the case of home and office
units, the objectives entail ensuring users have the guided and new PCs and the required
U
permissions. Another objective is installing SQL and Infinity® ProFicientTM system to help
create efficiently. Finally, it is important to configure servers to aid in accomplishing the
SE
software installment necessities, all the aims and objectives highlighted for retail, office and
home units were established to create success to avoid wastage of vital resources and time.
Answer 3
Infinity® ProFicientTM system is used in documenting and analyzing. Apart from the
assumptions and opinions known by many individuals, and used in many organizations, this s
termed as an IT based system that allows trend, storage and forecast examination. The
technology entails different merits which include reduced intervention for the human workforce
3
and easing processes such as retrieving data. A well detailed and established criterion will help
ensure that data is stored appropriately for the longest time. Infinity® ProFicientTM system is
used in bettering the process and ensuring operational success. The system can be used in
managing tasks hence being able to complete them satisfactorily. There is thus need to ensure the
system is working out well so that all processes are well managed (Keller & Pyzdek, 2012).
E
Answer 4
Change processes are influenced by the management and some of the main played by the
IT
management entails aiding in highlighting the areas that need improvements. It aids in
identifying the current system and how to improved such areas (Picciotto, 2020). Other roles
EL
include choosing the viable tools that can be used in the improvement process. This also helps in
ensuring that workers know what is executed of them in terms of handing their task and the
milestones they should abide to attained the required improvements. The management plays a
key role in planning the change process. it ads in customer, workers and supplier feedback as
U
such reviews are important to know how to push forward and this includes negative and positive
feedback. It also plays a key role in ensuring implementing of Infinity® ProFicientTM system.
SE
Finally, the management plays a main role in following of the success contributed by workers to
boost prosperity of a firm.
IT
E
4
EL
References
Keller, P., & Pyzdek, T. (2012). Handbook for Quality Management. McGraw-Hill. (n.d.).
Picciotto, R. (2020). Towards a ‘New Project Management’movement? An international
U
development perspective. International Journal of Project Management, 38(8), 474-485.
SE
SPC Software | Quality Control Software |
InfinityQS.
QS-US-Case-Study-Nestle-Waters-20210616.pdf
InfinityQS Case Study | Food & Beverage
Keeping Success
Flowing Strong
Unifying Real-time Visibility Across 26 Factories
Nestlé Waters meets consumer needs by keeping its wide variety of products flowing through strong
distribution channels. The company has emerged as a substantial player in the bottled water market.
That leadership position is strengthened by the company’s continuous improvement efforts—starting
with a major initiative to improve quality and operational visibility across its production facilities.
Company Profile
Results
Nestlé Waters, the world’s leading bottled water company, has built a solid
reputation on the quality and purity of its products.
Established in more than
100 countries
Portfolio of
48 brands
87 manufacturing
sites operating in 30 countries
Central Statistical Process Control (SPC) solution enables
visibility of production processes—across multiple facilities.
Real-time visibility tools enable more effective decision making.
Computerized data output eliminates need for manual
documentation.
Reduction in manual documentation increases overall efficiency.
Real-time alarms—with assignable cause and corrective action
entries—streamline quality control process.
Annual revenue over
$8 billion
Market share of
CASE STUDY | FOOD & BEVERAGE
11%
infinityqs.com | 1
The Need: Real-time, On-demand Information at Their Fingertips
Nestlé Waters had been using a cumbersome, paper-based
system to collect and analyze data. When issues arose
that required immediate attention, the company’s quality
engineers had to disrupt operators on the production line to
retrieve the necessary data.
Nestlé Waters’ goal was to implement a system that would enable them
to easily monitor, review, and trend real-time quality data. In addition,
they wanted to standardize on one solution—across all their facilities—
to complement their existing IT infrastructure.
CASE STUDY | FOOD & BEVERAGE
infinityqs.com | 2
The Need: Real-time, On-demand Information at Their Fingertips
InfinityQS Professional Services & Software
Facilitate Workflow
After a thorough needs-analysis evaluation, Nestlé Waters determined that InfinityQS®
solutions best satisfied their criteria for quality documentation and analysis. To
accelerate and streamline the software implementation, the Nestlé Waters IT team
leveraged InfinityQS Professional Services. These expert services are provided by teams
of skilled, certified quality engineers, industrial statisticians, and Six Sigma Black Belts—
all with extensive manufacturing experience.
The Takeaway:
InfinityQS solutions provide a high
level of built-in configurability. If
you are also looking for this level of
flexibility, our Professional Services
teams can help you configure your
Quality Intelligence solution so that it
works the way you do.
The teams worked closely during all stages of the implementation, including planning, implementation
design, and project management. From an IT standpoint, the implementation focused on two separate
manufacturing units: Retail Manufacturing and Home & Office Manufacturing. They spread the
implementation across 16 Retail sites, as well as eight Home & Office sites, and integrated them with
corporate headquarters.
The Retail objectives were to:
› Upgrade all factories to the latest InfinityQS software release
› Organize the purchase of PCs required for workstations
› Image new PCs to the Nestlé Waters standard and install InfinityQS
› Ensure that the project leader had all necessary rights and permissions to access the servers
The Home & Office objectives were to:
› Format existing servers
› Install SQL databases and InfinityQS on the servers
› Purchase new PCs, image, put users in the user group, and grant necessary permissions
and access
CASE STUDY | FOOD & BEVERAGE
infinityqs.com | 3
Accelerating Process Improvements
Track Trends to Make More Accurate
& Timely Decisions
With InfinityQS solutions in place, Nestlé Waters now has real-time visibility
over production processes—both within individual sites and at the corporate
level across dozens of factories. By tracking trends in quality data, they
are able to make more accurate and timely decisions about process
improvements.
Nestlé Waters is using InfinityQS SPC software to review sampling frequency optimization
and inline monitoring, as well as to track quality improvement projects such as:
Cap torque and application analysis, supporting retail factories in
comparing different cap vendors
Lightweight bottle initiative, enabling process optimization to ultimately
reduce unnecessary full bottle testing
Air-consumption process data capture automation, using analysis
functions to optimize production processes
CASE STUDY | FOOD & BEVERAGE
infinityqs.com | 4
Improve Event Response Times
Get Usable Insights for Employees
at Every Level
Other improvements have come at a practical level.
“You can read the data rather than having to decipher
the writing of 150 different people. The data is at
your fingertips,” said Julie Chapman, Quality Systems
Manager at Nestlé Waters.
Nestlé Waters is also taking full advantage of InfinityQS’ realtime alarms. Any events that occur require assignable cause and
corrective action entries. Plant floor operators review, evaluate, and
respond to any events that occur—before they cause quality issues.
It is ultimately easier for the operator. Even with the
minimal computer skills many of the operators had in
the beginning, the overwhelming consensus is that they
prefer using InfinityQS over a paper system.
Julie Chapman
Quality Systems Manager, Nestlé Waters
CASE STUDY | FOOD & BEVERAGE
infinityqs.com | 5
About InfinityQS
In business for more than 30 years, InfinityQS is the leading provider of Statistical
Process Control (SPC) software and services to manufacturers worldwide. Our solutions
automate data collection and analysis during the manufacturing process, so you can
make real-time process improvement decisions and prevent defects before they occur.
Developed by industrial statisticians using proven methodologies for quality analysis
and control, InfinityQS solutions are saving leading manufacturers millions of dollars
each year.
For more information, visit www.infinityqs.com
[email protected]
1.800.772.7978
CASE STUDY | FOOD & BEVERAGE
Copyright © InfinityQS International, Inc. All rights reserved.
infinityqs.com | 6
Purchase answer to see full
attachment
