mgt 430 / Intership

College of Administration and Finance Sciences
Form No 4- Internship Report Cover Page
For Instructor’s Use only
Instructor’s Name:
Total Training Hours /280
Students’ Grade: Marks Obtained /30
Level of Marks: High/Middle/Low
Academic Report Guideline(Co-op)
(please do not include this text in the final report, just follow its guidelines and
use the cover page above)
The report should be submitted within two weeks after you finish your Co-op training Program.
In addition, the report should be approximately 3000 – 4000, single –spaced and consider taking the
following format
General instructions for writing the final report:
The report must be written in English language.
The word limit is 3000-4000.
If the report word count is not within the required word limit, marks will be deducted.
The font size is 12, Times New Roman, justified, 1.5 space.
Main headings use font size of 16 and bold.
Add page numbers in the middle bottom of the page.
Plagiarism or copying from other sources will result in ZERO marks.
This report must be submitted on Blackboard (WORD format only) via the allocated folder.
Your work should be clearly and completely presented; marks may be reduced for poor presentation. This
includes filling your information on the cover page.
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Assignment will be evaluated through BB Safe Assign tool. Late submission will result in ZERO marks
being awarded.
First Page
The first page should display the student’s full name, internship start and finish dates, working hours per
week, company/institution name, and the cover page.
The field instructor should sign on the first page.
A Brief Executive Summary of the Internship
A one-page summary of the company/institution and a short account of the major activities carried out
during the internship period.
Acknowledgment
To allow the student to express her/his thankful and gratitude to individuals (such as: field instructor,
academic supervisor, colleagues…etc.) who help them in carrying out and completing her/his training
journey. This part will aid the students to learn basic elements of academic writing. To express their
appreciation in a concise and professional manner.
Table of Contents
Contents of the report with page numbers, list of tables, and list of figures.
Introduction
A brief of the report. The Aim of the report.
Chapter 1: Description of the company
This section should answer the following questions:
What is the full title of the company/institution?
Give a brief history of the company, full mailing address and relevant weblinks
What is the type of ownership of the company/institution?
State the main shareholders and their shares.
What is the sector that the company/institution operates in?
Specify the products and services produced and offered to its customers/clients.
Who are regarded as the customers/clients of your internship company (consider the end users, retailers,
other manufacturers, employees,etc.)?
Provide an organization chart of the company, along with information on the number of employees.
Provide a list of functions performed by different departments/divisions in the internship organization.
Provide an overview off the production system or service procedure (what are the resources, inputs,
outcomes, andconstraints?)
Provide a process chart of a major product and/or service.
The following questions can be classified as your major fit (Finance, Accounting, Ecommerce and
Management).
• What kind accounting/finance/IT//quality/marketing standards and principles are used in the
organization?
• Discuss telecommunication technologies (Database, Instant Messenger, Networking, Ecommerce tools)
used in the company.
• Describe the quality planning and control activities in the internship organization.
• Describe the quality control activities throughout the life cycle of the product/service groups
• What kind of financial analysis and decision-making methods are used by corporate treasurers and
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financial managers in the internship organization?
• What types of marketing, selling, and human resources analysis are performed (cost system, evaluation
of consumers, needs, product strategy, distribution strategy, promotional strategy)?
Chapter 2: Internship activities
This is the main body of your report. During the internship period, the focus of the training may on the
following types of analysis and questions. You do not have to answer all the questions in the list: •
Describe your working conditions and functions, such as: Who is your supervisor (include his/her name
and his/her position); other team members or co-workers and what their functions are to complement
yours.
• Provide a detailed description about the department(s) that the trainee did her/his training with them.
Adding all sub-divisions for this department(s) if it is available. Student can add to this description a
supported chart.
• Detailed descriptions about all tasks and activities that the trainee did them during her/his training
period.
• Gained skills and how they added value to your work
• Other tasks that are not related to the trainee’s major that done by her/him at the company should be
included in this chapter as well.
• What types of incentives did you get as a trainee to be more proactive and productive?
• Describe what kind of working documents and analysis you did there and what experiences you have
gained throughout yourtraining. Provide examples of your work.
• A comparison between theory (things you have learned in the classroom) and practice (things you did or
observed at the company) must be made and highlighted. In this section the student can add a supported
table includes which academic course (s) (course title and code) helped to perform training tasks. For
example, two columns; the first one shows the course name and second column shows the tasks
performed and related to this course.
• Show some work samples that you have encountered/conducted at the company through graphs,
pictures, data, drawings, or design calculations and include them in your report.
• Lessons learnt (what the overall benefits gained from the training program)
Chapter 3: Recommendations
• Advantageous that helped the student in completing the training program.
• Disadvantageous and challenges that faced the student and how he/she did overcome them.
• Recommendations to improve training program in the college.
• Recommendation for the training company. Conclusion Sum up and summary of the training
experience. Reference If it is needed Appendix (option) This will help the instructor to have a background
about the trainee and his/her previous experiences. Also, it helps the students in writing their CVs for
future job application especially for fresh graduates who do not have previous practical experiences.
• Basic information (name, city, contact details…etc.).
• Job objectives.
• Academic qualifications.
• Practical experiences.
• Skills this will help the instructor to have a background about the trainee and his/her previous
experiences
College of Administration and Finance Sciences
Form Number 3 – PERIODIC REPORT
Internship Student Report | Month #?
Start Date:14/1/2024
End Date: 16/2/2024
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
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(Report Components)
Task(s)
New skill(s)
Meeting(s)
What are the activities and tasks given to you during this
month?
– Indexing my services file and entering reports
-Knowing the outgoing record from the administration,
which contains the issued letters or statements.
-The incoming record is from Outlook, where circulars and
announcements come.
-Knowing how to log into the Noor system
-Write it in the inbox file and insert a letter from the director.
What skills did you learn through the month?
This week I learned to use Word and create indexing forms.
How to distribute work quickly Divide it into the required
months.
How many meetings did you attend?
The meeting was with the secretary and clarification:
1/ How to access school systems, including the Noor system.
2/ How to index in the correct and required way.
What are the difficulties you had this month?
Learn about everything new and how to enter assignments
electronically through school systems, such as circulars and
reports
Difficulty/ Challenge(s)
How did you overcome these difficulties?
By learning from your direct supervisor and asking questions
when I have a problem .
What did you learn from completing the tasks
Completing administrative tasks in a limited time during the
day because it is very important to complete them and my
knowledge of additional work is increasing.
Learning
What did you want to learn more?
How to work in administrative organization and manage
work in a timely manner and work correctly
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*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
Name: Reem Qasem Alajam .
Signature:
College of Administration and Finance Sciences
Form Number 3 – PERIODIC REPORT
Internship Student Report | Month #?
Start Date: 16/2/2023
End Date: 13/3/2023
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
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(Report Components)
Task(s)
awNew skill(s)
Meeting(s)
What are the activities and tasks given to you during this
month?
-Daily absences were taken and entered into the Noor system.
-Create a file in Word for academic delay
-Taking signatures to review the circulars
-Implement an evacuation plan with the security and safety
team
What skills did you learn through the month?
-Working with new skills in Word
-Know the security and safety plans and alarm locations to
act quickly
How many meetings did you attend?
Two meetings were:
-The first is the method of taking absences and ensuring that
there are no errors, and the method of recording them in the
system electronically.
-The second method is to create files in Word in the format
specified by the Ministry of Education, based on the type of
circular and the numbers and history of transactions related
to them.
What are the difficulties you had this month?
Very few difficulties at first
Difficulty/ Challenge(s)
How did you overcome these difficulties?
the supervisors followed the guidance, advice and step
towards my correct training
What did you learn from completing the tasks
Learning
-I learned speed of achievement and learned things about
security and safety management
What did you want to learn more?
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I want to educate myself to do better in training and gain
more administrative information
*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
Name: Reem Qasem Alajam
Signature:
College of Administration and Finance Sciences
Form Number 3 – PERIODIC REPORT
Internship Student Report | Month #?
Start Date: 17/3/2024
End Date: 15/4/2024
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
College of Administration and Finance Sciences
(Report Components)
Task(s)
What are the activities and tasks given to you during this
month?
-the students’ frequency record in the resource room to read
or borrow books.
-View the file for booking and organizing resource room
classes for male and female students.
-Rewrite their information, which is their names, class, and
purpose of the visit, in the book borrowing register for male
and female students.
What skills did you learn through the month?
New skill(s)
-How to write frequency records
-I learned how to organize resource room classes for students
How many meetings did you attend?
Meeting(s)
I did not attend the meeting
What are the difficulties you had this month?
Very few difficulties at first
Difficulty/ Challenge(s)
How did you overcome these difficulties?
the supervisors followed the guidance, advice and step
towards my correct training
What did you learn from completing the tasks
I learned speed of achievement
Learning
What did you want to learn more?
I want to educate myself to do better in training and gain
more administrative information
College of Administration and Finance Sciences
*Note:
1. This report is a summary of the training activities performed.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
Name: Reem Qasem Alajam
Signature:
Course Name:
Student’s Name:
Course Code:
Student’s ID Number:
Semester:
CRN:
Academic Year: 144 /144 H
For Instructor’s Use only
Instructor’s Name:
Students’ Grade:
Level of Marks:
Secondary address separator
Secondary address
Text
Text
Text
Text
Thank You
Course Name:
Student’s Name:
Course Code:
Student’s ID Number:
Semester:
CRN:
Academic Year: 144 /144 H
For Instructor’s Use only
Instructor’s Name:
Students’ Grade:
Level of Marks:
Secondary address separator
Secondary address
Text
Text
Text
Text
Thank You
College of Administration and Finance Sciences
Form No 4- Internship Report Cover Page
Student`s name:
Student`s ID #:
Training Organization:
Trainee Department:
Field Instructor Name:
Field Instructor Signature:
Course Title: MGT430-Internship
CRN:
Internship Start Date:
Internship End Date:
Academic Year/Semester:
College of Administration and Finance Sciences
For Instructor’s Use only
Instructor’s Name:
Total Training Hours /280
Students’ Grade: Marks Obtained /30
Level of Marks: High/Middle/Low
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A brief executive summary of the internship
Executive Summary of Internship at TK Elevator Saudi Arabia – HR Department
Company Overview
TK Elevator Saudi Arabia is a leading provider of elevators, escalators, and mobility solutions.
As part of the global TK Elevator group, it is known for its innovative technology, safety
standards, and high-quality services. The company’s operations in Saudi Arabia focus on the
installation, maintenance, and modernization of elevators and escalators in various sectors,
including residential, commercial, and industrial. TK Elevator’s commitment to customer
satisfaction and safety has established it as a trusted name in the industry.
Internship Overview
During my internship at TK Elevator Saudi Arabia, I was assigned to the Human Resources (HR)
department, where I applied my knowledge from my business administration major to tasks and
projects. The internship provided an opportunity to gain hands-on experience in various HR
functions while contributing to the department’s daily operations. Below is an outline of the
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major activities carried out during my internship.
Acknowledgment
I would like to extend my heartfelt thanks and appreciation to all the individuals who played a
significant role in making my internship at TK Elevator Saudi Arabia a valuable and enriching
experience.
Firstly, I am profoundly grateful to my field instructor, for their constant guidance,
encouragement, and mentorship. Their insights into the field of Human Resources were
invaluable, and they took the time to explain complex concepts in a way that was both engaging
and informative.
I would also like to thank my academic supervisor, [Sarah Almwyhan], for providing me with
the opportunity to undertake this internship and for their continuous support throughout the
process. Their constructive feedback and encouragement were instrumental in helping me
succeed in this journey.
Finally, I want to express my gratitude to my family and friends for their unwavering support
and encouragement throughout my internship. Their belief in my abilities has always been a
source of motivation for me.
Thank you to everyone who contributed to this wonderful experience. I am truly thankful for the
opportunity to learn and grow, and I look forward to applying the knowledge and skills I gained
in my future endeavors.
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Table of Contents
Executive Summary
3
Acknowledgment
5
Introduction
6
CH1
7
Description of the Company
7,8
Organization chart of the company
9,10
Human Resources Department
13,24
CH2
26
Internship Activities
26
The skill acquired
27
Types of incentives
29
Describe what kind of working documents and analysis
30
A comparison between theory and practice
32
Lessons learnt
33
CH3
34
Benefits and Advantages
34
Disadvantages and Challenges
35
Recommendations
36
Reference
40
College of Administration and Finance Sciences
College of Administration and Finance Sciences
This report presents an overview of my internship experience at TK Elevator Saudi Arabia,
where I trained in the Human Resources (HR) department as part of my business administration
major. The internship provided me with a unique opportunity to apply my academic knowledge
in a real-world setting, gain practical skills, and understand the inner workings of a corporate HR
environment.
The aim of this report is to detail the activities and tasks I undertook during the internship, the
skills I developed, and the insights I gained about the HR field. It also highlights the structure
and operations of TK Elevator’s HR department, as well as the various responsibilities I assumed
while assisting in different HR functions, such as recruitment, onboarding, and employee
relations. This report intends to demonstrate how my internship experience contributed to my
personal and professional growth and how it has shaped my future career aspirations.
Chapter 1:
Description of the company:
Full Title of the Company: TK Elevator Saudi Arabia
TK Elevator Saudi Arabia is a branch of TK Elevator, a leading global manufacturer of
elevators, escalators, and mobility solutions. The company is renowned for its innovative
technology, high safety standards, and commitment to customer satisfaction. Operating in
various regions, including Saudi Arabia, TK Elevator provides a comprehensive range of
services, from the installation and maintenance of elevators to the modernization and repair of
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existing systems.
TK Elevator Saudi Arabia serves a diverse range of sectors, including residential, commercial,
and industrial. It is known for its reliability, quality, and commitment to excellence, making it a
trusted partner in the vertical transportation industry. The company’s operations in Saudi Arabia
are part of a broader global network, allowing it to leverage international expertise while catering
to local needs and regulations.
Company History, Address, and Weblinks:
History of TK Elevator Saudi Arabia
TK Elevator Saudi Arabia is part of TK Elevator, a global leader in the elevator and escalator
industry. The parent company, TK Elevator, was established in 1972 and has since grown to
become one of the world’s leading providers of vertical transportation solutions. The company’s
origins are rooted in innovation, safety, and reliability, with a focus on providing high-quality
products and services to customers worldwide.
TK Elevator’s expansion into Saudi Arabia represents its commitment to serving markets with
growing infrastructure and urbanization needs. The Saudi Arabian branch offers a
comprehensive range of elevator and escalator solutions tailored to the local market, including
installation, maintenance, and modernization. The company has established a strong presence in
the region, known for its expertise, safety standards, and customer-centric approach.
Full Mailing Address
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TK Elevator Saudi Arabia
4130 Al Jamiah St, Al Malaz,
Riyadh, 12629
Kingdom of Saudi Arabia
Relevant Weblinks
– [TK Elevator Global Website] (
– [TK Elevator Saudi Arabia Website] (
These links provide additional information about TK Elevator’s global presence, products,
services, and the company’s operations in Saudi Arabia.
What is the type of ownership of the company/institution? State the main shareholders and
their shares.
TK Elevator Saudi Arabia operates as a subsidiary of TK Elevator, a global company. The
ownership structure of TK Elevator is private equity-based, with its parent company owned by a
consortium of private equity firms. This ownership model involves a group of investors who
pool resources to acquire or hold shares in the company, with the goal of generating returns on
investment.
As a subsidiary, TK Elevator Saudi Arabia follows the governance and operational guidelines set
by its parent company while tailoring its services to meet local market demands. The private
equity ownership allows the company to focus on long-term growth and innovation, driven by
the strategic guidance of its investors. This type of ownership facilitates flexibility in business
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operations and encourages investment in new technologies and market expansion.
TK Elevator, the parent company of TK Elevator Saudi Arabia, is owned by a consortium of
private equity firms. The main shareholders in the consortium include Advent International and
Convene. These private equity firms acquired TK Elevator in 2020 when it was sold by
ThyssenKrupp AG, the original owner. The exact distribution of shares among these
shareholders is not publicly disclosed, as private equity ownership structures are often not
required to publicly share detailed information about equity stakes.
As such, specific information on the percentage of shares held by each of these major
shareholders is generally confidential and may not be readily accessible. The focus for these
shareholders is on managing the company to drive growth, profitability, and innovation, while
guiding its strategic direction.
What is the sector that the company/institution operates in? Specify the products and
services produced and offered to its customers/clients.
TK Elevator Saudi Arabia operates in the elevator and escalator sector, which is part of the
broader engineering and construction industry. This sector encompasses the design,
manufacturing, installation, maintenance, and modernization of elevators, escalators, and related
mobility solutions. Companies in this sector serve various markets, including residential,
commercial, industrial, and public infrastructure.
TK Elevator Saudi Arabia provides services and products to a range of clients, including
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property developers, building owners, facility managers, and government entities. The sector is
driven by urbanization, infrastructure development, safety regulations, and technological
advancements. As such, companies like TK Elevator play a crucial role in ensuring safe and
efficient vertical transportation in modern buildings and infrastructure projects.
TK Elevator Saudi Arabia offers a diverse array of products and services in the elevator and
escalator industry. These products and services are designed to meet the needs of various types
of customers, including residential, commercial, and industrial clients, as well as public
infrastructure projects. Here is a detailed list of the main products and services:
Products:
– Passenger Elevators: A wide range of elevators designed for transporting people in residential
and commercial buildings. These elevators are available in various sizes, speeds, and capacities
to meet different building requirements.
– Freight Elevators: Heavy-duty elevators specifically designed for transporting goods and
materials in industrial and commercial settings.
– Escalators: Moving staircases designed for continuous passenger movement in high-traffic
areas such as shopping malls, airports, and transit stations.
TK Elevator Saudi Arabia offers a diverse array of products and services in the elevator and
escalator industry. These products and services are designed to meet the needs of various types
of customers, including residential, commercial, and industrial clients, as well as public
infrastructure projects. Here is a detailed list of the main products and services:
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Products:
– Passenger Elevators: A wide range of elevators designed for transporting people in residential
and commercial buildings. These elevators are available in various sizes, speeds, and capacities
to meet different building requirements.
– Freight Elevators: Heavy-duty elevators specifically designed for transporting goods and
materials in industrial and commercial settings.
– Escalators: Moving staircases designed for continuous passenger movement in high-traffic
areas such as shopping malls, airports, and transit stations.
– Moving Walkways: Horizontal or inclined conveyors designed for efficient passenger
movement in large areas like airports and transportation hubs.
– Automated Parking Systems: Innovative parking solutions that maximize space and efficiency,
providing automated storage and retrieval of vehicles.
Services:
– Installation: Comprehensive installation services for elevators, escalators, and other mobility
solutions, including planning, construction, and final commissioning.
– Maintenance: Regular maintenance services to ensure the safety and efficiency of installed
equipment. This includes preventive maintenance, inspections, and repair services to minimize
downtime.
– Modernization: Services to upgrade and modernize existing elevators and escalators, bringing
them up to modern safety standards, improving performance, and extending their operational
lifespan.
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These products and services underscore TK Elevator Saudi Arabia’s commitment to providing
high-quality, reliable, and innovative solutions in the elevator and escalator industry. The
company works closely with clients to meet their unique needs and ensures that safety and
customer satisfaction are prioritized in all its operations.
Who are regarded as the customers/clients of your internship company (consider the end
users, retailers, other manufacturers, employees, etc.)?
The customers and clients of TK Elevator Saudi Arabia encompass a broad spectrum of
stakeholders, owing to the company’s varied products and services in the elevator and escalator
sector. Here is an outline of the main categories of customers/clients:
End Users
• Building Residents: In residential buildings, residents use elevators for daily transportation
within the building.
• Office Workers and Employees: In commercial settings, like office buildings, employees use
elevators to access different floors and offices.
• Shoppers and Visitors: In retail spaces, such as shopping malls and department stores,
shoppers and visitors rely on escalators and moving walkways for easy movement.
Primary Customers
• Building Owners and Property Developers: These are individuals or companies that construct
or manage buildings. They are responsible for installing and maintaining elevators and escalators
in their projects.
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• Facility Managers: Professionals who oversee building operations and require reliable elevator
and escalator services for residents, employees, and visitors.
• Public Sector and Government Agencies: Public infrastructure like airports, train stations, and
government buildings need vertical transportation solutions to manage large numbers of people.
Additional Clients:
• Architects and Design Firms: These professionals consult with TK Elevator to design vertical
transportation systems in new buildings and infrastructure projects, ensuring safety and
compliance with local regulations.
• Industrial Companies and Manufacturers: These clients use freight elevators for transporting
goods and materials within industrial and manufacturing facilities.
TK Elevator Saudi Arabia serves a wide range of customers and clients, reflecting the versatility
and reliability of its products and services.
Provide an organization chart of the company, along with information on the number of
employees.
General Organization Chart for an Elevator Company
1. General Manager/CEO
– Oversees the overall operations and strategic direction of the company.
2. Operations Manager
– Manages the installation and maintenance of elevators and escalators.
– Supervises technical teams and ensures project deadlines are met.
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3. Human Resources Manager
– Responsible for hiring, employee relations, training, and compliance with labor laws.
4. Sales and Marketing Manager
– Leads the sales team and manages customer relationships.
– Develops marketing strategies to promote products and services.
5. Finance Manager
– Manages the company’s financial operations, including budgeting, accounting, and financial
reporting.
6. Technical Services Manager
– Oversees technical support and troubleshooting for elevator and escalator products.
7. Quality Assurance/Compliance Manager
– Ensures compliance with safety standards and regulations.
– Conducts audits and implements quality control measures.
8. Customer Service/Support Manager
– Handles customer inquiries, complaints, and support requests.
9. Project Manager
– Coordinates the installation and modernization projects for clients.
Number of Employees:
The number of employees in an organization like TK Elevator Saudi Arabia can vary
significantly depending on the scale of operations, the number of ongoing projects, and the range
of services offered. It would typically include field technicians, installation engineers, customer
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service representatives, administrative staff, sales personnel, and management roles. Companies
of this type often have anywhere from 100 to several hundred employees, depending on their size
and scope.
Provide a process chart of a major product and/or service.
A process chart outlines the steps involved in producing a product or delivering a service. Since
TK Elevator Saudi Arabia specializes in elevators and escalators, I’ll focus on the process chart
for installing an elevator, which is one of the company’s major services. This chart represents the
typical stages from initial planning to final commissioning.
Process Chart for Elevator Installation
1. Customer Consultation
• Meet with the client to understand their requirements, including building specifications,
elevator type, capacity, speed, and design preferences.
• Gather information on building plans, architectural details, and safety regulations.
2. Design and Engineering
• Develop technical drawings and engineering plans based on customer needs and regulatory
compliance.
• Conduct safety assessments and ensure designs meet industry standards.
3. Component Manufacturing
• Produce and source the required elevator components, such as the car, doors, shaft equipment,
and control systems.
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• Perform quality control checks to ensure components meet safety and performance standards.
This process chart covers the major stages in installing an elevator, from initial consultation to
ongoing maintenance. It emphasizes the importance of safety, quality control, and customer
satisfaction throughout the process.
Provide a list of functions performed by different departments/divisions in the internship
organization.
In an organization like TK Elevator Saudi Arabia, various departments and divisions perform a
wide range of functions to ensure smooth operations, high-quality products, and customer
satisfaction. Here is a list of the key departments and their typical functions:
1-General Management
– Executive Leadership: Sets the strategic direction, oversees business operations, and ensures
that the company’s goals align with the broader objectives.
2-Operations
– Installation: Handles the installation of elevators, escalators, and other mobility solutions for
new and existing buildings.
– Maintenance and Service: Performs routine maintenance, inspections, and repairs to ensure safe
and reliable operation of installed equipment.
3-Sales and Marketing
– Sales: Engages with potential clients, develops business relationships, and generates sales for
the company’s products and services.
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– Marketing: Develops marketing strategies, advertising campaigns, and promotional materials to
attract new customers and retain existing ones.
4-Human Resources (HR)
– Recruitment and Staffing: Manages the hiring process, including job postings, interviews, and
onboarding of new employees.
– Employee Relations: Addresses employee grievances, fosters a positive work environment, and
ensures compliance with labor laws.
– Training and Development: Organizes training programs to enhance employee skills and
knowledge.
5-Finance and Accounting
– Budgeting and Forecasting: Develops budgets and forecasts to guide financial planning.
– Accounting: Manages financial transactions, including accounts payable, accounts receivable,
payroll, and financial reporting.
These departments and divisions work together to ensure that TK Elevator Saudi Arabia provides
high-quality products and services to its customers while maintaining efficient internal
operations. Depending on the company’s size and complexity, there might be additional
specialized departments focusing on technology, research and development, or other areas.
Provide an overview off the production system or service procedure (what are the
resources, inputs, outcomes, and constraints?
An overview of the production system or service procedure at TK Elevator Saudi Arabia requires
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understanding the key elements involved in producing and delivering elevators, escalators, and
related services. This encompasses the resources, inputs, outcomes, and constraints that drive the
company’s operations. Here’s a breakdown of these components:
Resources
– Human Resources: Skilled technicians, engineers, project managers, sales and marketing teams,
and administrative staff who carry out the company’s functions.
– Materials and Components: Raw materials, mechanical parts, electrical components, and other
supplies needed to manufacture, install, and maintain elevators and escalators.
Inputs
– Design Specifications: Technical designs and engineering plans for elevators and escalators,
considering customer requirements, safety standards, and building codes.
– Project Requirements: Details of customer projects, including timelines, budget constraints, and
specific needs for installation or modernization.
Service Procedures
– Manufacturing and Assembly: Production of elevator and escalator components based on
design specifications. This includes assembling mechanical and electrical parts to create finished
products.
– Installation and Commissioning: Installing elevators and escalators in new or existing
buildings, followed by testing and commissioning to ensure proper functioning and safety.
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Outcomes
– Elevators and Escalators: Fully functional elevators, escalators, and moving walkways that
meet customer requirements and safety standards.
– Customer Satisfaction: Ensuring customers are satisfied with the products and services
received, leading to repeat business and positive reviews.
Constraints
– Regulatory and Safety Standards: Compliance with strict safety regulations and industry
standards, which can impact design and manufacturing processes.
– Project Timelines and Budgets: Meeting project deadlines and budget constraints while
maintaining quality and safety.
Discuss telecommunication technologies (Database, Instant Messenger, Networking,
Ecommerce tools) used in the company.
Telecommunication technologies are integral to modern business operations, enabling companies
to communicate efficiently, collaborate seamlessly, and manage data effectively. At TK Elevator
Saudi Arabia, various telecommunication technologies are employed to support internal
operations, customer communication, and business development. Here’s a discussion of the key
technologies used in the company:
* Database Technologies
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1. Customer Relationship Management (CRM) Systems**: These databases help manage
customer information, track interactions, and maintain records of sales and service history. CRM
systems like Salesforce or Microsoft Dynamics are commonly used to enhance customer
engagement and support.
2. Enterprise Resource Planning (ERP) Systems**: These databases integrate different business
processes, such as finance, inventory management, human resources, and project management.
Popular ERP systems include SAP and Oracle.
*Instant Messenger and Communication Tools
2. Instant Messaging Platforms**: Tools like Slack, Microsoft Teams, or Google Chat facilitate
real-time communication among employees. These platforms are used for quick updates, group
discussions, and cross-department collaboration.
*Networking Technologies
1. Local Area Networks (LANs)**: These networks connect computers and devices within the
company’s premises, allowing for efficient data sharing and communication among employees.
2. Virtual Private Networks (VPNs)**: VPNs provide secure remote access to the company’s
internal network. This is essential for employees who work remotely or need to access company
resources while traveling.
3. Wi-Fi Networks**: Wireless networks provide flexibility for employees to connect to the
company’s resources without physical cables, enabling a more flexible work environment.
These telecommunication technologies enable TK Elevator Saudi Arabia to operate efficiently,
maintain effective communication, manage data securely, and interact with customers and clients
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seamlessly.
Describe the quality control activities throughout the life cycle of the product/service
groups.
Quality control is crucial throughout the entire lifecycle of a product or service to ensure
customer satisfaction, compliance with industry standards, and safety. TK Elevator Saudi Arabia,
being a provider of elevators, escalators, and mobility solutions, has stringent quality control
activities at each stage of its products or services’ lifecycle. Here’s an overview of these
activities:
1. Design and Engineering
• Quality Assurance in Design: At this stage, quality control ensures that elevator and escalator
designs meet safety standards and regulatory requirements. Engineers conduct thorough reviews
and simulations to detect potential design flaws.
• Compliance with Industry Standards: Quality control involves ensuring designs comply with
relevant standards, such as EN 81 for elevators and EN 115 for escalators, and local building
codes.
2. Manufacturing and Assembly
• Material and Component Inspection: Before assembly, quality control checks the quality of
raw materials and components to ensure they meet specifications.
• Assembly Line Quality Checks: During assembly, technicians perform regular inspections and
tests to verify that each component is installed correctly and operates as intended.
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3. Installation and Commissioning
• Site Inspection: Quality control activities include inspecting the installation site to ensure it
meets safety and structural requirements.
• Installation Process Monitoring: During installation, quality control involves checking the
alignment, wiring, and assembly of the elevator or escalator to ensure it adheres to design
specifications.
Throughout the lifecycle of its products and services, TK Elevator Saudi Arabia employs quality
control activities to ensure reliability, safety, and compliance.
• What kind of financial analysis and decision-making methods are used by corporate
treasurers and financial managers in the internship organization?
Corporate treasurers and financial managers at TK Elevator Saudi Arabia employ various
financial analysis and decision-making methods to ensure effective management of the
organization’s finances, risk assessment, and strategic planning. These methods help them make
informed decisions about investments, cash flow management, budgeting, and financial
planning. Here’s an overview of the key financial analysis and decision-making methods used in
the organization:
Financial Analysis Methods
• Ratio Analysis: Financial managers use ratio analysis to assess the company’s financial health.
Common ratios include liquidity ratios (e.g., current ratio, quick ratio), profitability ratios (e.g.,
net profit margin, return on assets), and leverage ratios (e.g., debt-to-equity ratio). These ratios
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provide insights into the company’s financial performance and stability.
• Cash Flow Analysis: Financial managers analyze cash inflows and outflows to ensure the
company has sufficient liquidity to meet its obligations. This includes examining operating,
investing, and financing cash flows to understand the company’s cash position.
• Break-Even Analysis: This method is used to determine the point at which revenue equals
costs, providing insights into the company’s profitability. It’s helpful for decision-making
regarding pricing, cost control, and project viability.
Decision-Making Methods
• Capital Budgeting: Corporate treasurers use capital budgeting techniques to evaluate
investment opportunities. Common methods include Net Present Value (NPV), Internal Revenue
of Return (IRR), and Payback Period. These methods help determine which projects or
investments are worth pursuing.
These financial analysis and decision-making methods enable corporate treasurers and financial
managers at TK Elevator Saudi Arabia to manage finances effectively, make informed decisions,
and ensure the company’s long-term sustainability.
What types of marketing, selling, and human resources analysis are performed (cost
system, evaluation of consumers, needs, product strategy, distribution strategy,
promotional strategy)?
Marketing, selling, and human resources analysis are critical components for the success of an
organization like TK Elevator Saudi Arabia. These analyses help the company understand
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customer needs, develop effective product and distribution strategies, and ensure a well-managed
workforce. Here’s an overview of the types of analyses performed in these areas:
* Marketing Analysis
1. Market Segmentation**: The company segments its market based on factors such as building
type (residential, commercial, industrial), customer needs, and geographic locations.
2. Customer Needs Analysis**: TK Elevator Saudi Arabia assesses customer needs by gathering
feedback from existing clients, conducting surveys, and analyzing market trends. This analysis
helps in understanding what customers value in elevators, escalators, and related services.
3. Competitor Analysis**: The company evaluates competitors to understand their strengths,
weaknesses, market positioning, and unique selling points. This analysis informs TK Elevator’s
marketing and product strategies to maintain a competitive edge.
*Selling Analysis
1. Sales Performance Analysis**: TK Elevator Saudi Arabia analyzes sales data to measure
performance, identify trends, and set sales targets. This analysis helps the sales team focus on
high-potential opportunities.
2. Sales Pipeline Analysis**: The company evaluates its sales pipeline to understand the stages
of customer acquisition, from initial contact to closing a sale.
3. Customer Relationship Management (CRM) Systems**: TK Elevator uses CRM systems to
track customer interactions, manage leads, and maintain customer relationships.
These types of analyses in marketing, selling, and human resources enable TK Elevator Saudi
Arabia to make informed decisions, improve customer satisfaction, and create a productive
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workplace environment.
Chapter 2:
Internship activities:
I would like to extend my heartfelt thanks and appreciation to all the individuals who played a
significant role in making my internship at TK Elevator Saudi Arabia a valuable and enriching
experience.
Firstly, I am profoundly grateful to my field instructor, for their constant guidance,
encouragement, and mentorship. Their insights into the field of Human Resources were
invaluable, and they took the time to explain complex concepts in a way that was both engaging
and informative.
I would also like to thank my academic supervisor, [Sarah Almwyhan], for providing me with
the opportunity to undertake this internship and for their continuous support throughout the
process. Their constructive feedback and encouragement were instrumental in helping me
succeed in this journey.
Finally, I want to express my gratitude to my family and friends for their unwavering support
and encouragement throughout my internship. Their belief in my abilities has always been a
source of motivation for me.
Thank you to everyone who contributed to this wonderful experience. I am truly thankful for the
opportunity to learn and grow, and I look forward to applying the knowledge and skills I gained
in my future endeavors.
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My training was in one department:
My training specialist gave me an introduction to the company in a private meeting and
explained the company’s work, the number of its branches, and so on. In the same month, I was
given the task of searching for a training institute that would conduct activities for the company’s
training courses. I contacted several institutes to agree on the required activities regarding the
purchasing, HR and financial resources departments. I also worked with the safety department,
and the safety employee gave me Excel files and PDF files to ensure that all names were
identical, and their job numbers were identical in both files. In the safety department, I learned
about some monthly reports and about printing jumper tags. I also learned to use the company’s
printer and scanned some invoices and sent them to the training specialist via the printer. I also
trained with my supervisor in human resources on the employee file in Excel, filtering out some
employees who do not have id cards, working on classifying their branches in the Kingdom, and
identifying those who do not have id cards.
The skill acquired.
During my cooperative training at TK Elevator Company in the Human Resources Department, i
likely gained a range of valuable skills that will benefit me career in business administration and
HR.
1. Communication Skills
– Interpersonal Communication: I improved my ability to communicate effectively with my
colleagues, management, and job candidates, fostering positive relationships within the
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workplace.
– Written Communication: Enhanced proficiency in writing emails, reports, and HR-related
documents, ensuring clear and professional communication.
2. Organizational Skills
– Data Management: I gained experience in maintaining and organizing employee records,
ensuring accuracy and confidentiality.
– Task Coordination: I learned to coordinate multiple tasks and prioritize work to meet deadlines
in a fast-paced HR environment.
3. Onboarding and Training
– Training Coordination: Assisted with organizing training sessions, understanding the logistics
involved in employee development.
4. HR Policies and Compliance
– HR Policy Knowledge: I learned about various HR policies and procedures, including those
related to attendance, conduct, and benefits.
– Regulatory Compliance: I gained insight into labor laws and HR regulations, ensuring the
company’s compliance with legal requirements.
5. Employee Relations
-Employee Engagement: Contributed to employee engagement activities, understanding how to
foster a positive workplace culture.
Types of incentives:
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Other tasks that are not related to the trainee’s major that done by her/him at the company should
be included in this chapter as well.
Including tasks that are not directly related to my major in business administration but were
performed during my internship at TK Elevator Company.
*Additional Responsibilities Undertaken During my Internship
1. Administrative Support
– Document Management: Assisted in the organization and filing of documents not directly
related to HR but necessary for office management, such as invoices and compliance documents.
– Meeting Coordination: I helped schedule and prepare materials for meetings outside of the HR
department, including technology setups and agenda distribution.
2. Event Coordination
– Company Events: Participated in the planning and execution of company-wide events, which
involved logistics management, vendor communication, and on-site support. This task helped in
understanding event management principles and the importance of corporate culture.
3. Project Assistance
– Cross-Departmental Projects: Contributed to projects led by other departments, such as
Marketing or Operations. This included data collection, analysis, providing exposure to different
business areas.
4. Inventory Management
– Office Supplies: Took on the responsibility of managing office supplies inventory, including
ordering new supplies, and tracking usage rates. This task improved organizational and logistical
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skills.
Reflection on Skills Development from Additional Tasks
Engaging in these additional tasks allowed me for the development of a broader skill set beyond
the typical scope of HR. These experiences have contributed to a more holistic understanding me
of corporate operations and enhanced adaptability and problem-solving abilities.
Describe what kind of working documents and analysis you did there and what experiences
you have gained throughout training. Provide examples of your work.
I focused on using Excel to review employee files provided by a colleague. My tasks included
verifying that the photos matched the employees’ information, identifying individuals who had
left the company, and determining which employees were missing ID cards.
2-In the month of February, the founding day was celebrated, and I was given a task by HR to
search for a gift that the company would offer to celebrate this day. I contacted many stores and
also discussed financial matters with them.
3- I spent time this month working with Excel, where I meticulously checked the photos of both
current and former employees against the data provided in their files. This involved crossreferencing information for over 10 employees to ensure accuracy and completeness.
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This some examples of my work:
•A comparison between theory
MGT 421
This course helped me enhance my
Communication Management
communication skills, both verbal and
written, including crafting formal letters and
reports.
MGT 301
This course showed me that foundational
Organizational Behavior
skills like preparation, communication, and
time management are crucial for staying
organized in a work environment.
Additionally, it emphasized the importance
of integrity, honesty, and a solid work ethic.
MGT 211
This course taught me to make the most of
HR Management
new learning opportunities, learn from
experts, seek out additional training, and
work with fellow HR professionals.
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MGT 312
This course taught me to concentrate on the
Decision Making and Problem Solving
task at hand, clearly define problems, and
explore various approaches to resolve them.
Lessons learnt.
Reflecting on my internship at TK Elevator Company in the HR department, the training
program provided numerous benefits that helped me grow professionally and personally. Here
are some key lessons and overall benefits gained from my experience:
1. Professional Skills Development
– **Technical HR Knowledge: I gained a solid foundation in various HR functions, including
recruitment, employee relations, and compliance with labor laws, which are crucial for any HR
professional.
2. Understanding of Corporate Culture
– Workplace Dynamics: The experience allowed me to observe and understand the dynamics of a
corporate environment, including how policies are implemented and how various departments
interact.
3. Communication and Interpersonal Skills
– **Enhanced Communication: I interact with my colleagues and management across different
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levels taught me effective communication techniques tailored to various professional situations.
5. Personal Growth
– Confidence: Taking on and successfully completing tasks boosted my self-confidence,
affirming my capability to handle responsibilities in a high-stakes environment.
6. Networking and Mentorship
– Building Professional Networks: I had the opportunity to meet professionals from various fields
within the company, helping build a network that can be valuable for career advancement.
The lessons learned from my internship are foundational elements that will guide my
professional and personal development in my future career.
Chapter 3:
Recommendations:
Advantageous that helped the student in the training program:
Here are some advantages that likely contributed to the successful completion of my internship at
TK Elevator Company:
1. Structured Training Program
Having a well-structured training program in place provided me a clear roadmap of what was
expected throughout my internship. This structure likely included orientations, scheduled
trainings, and regular assessments that helped me to keep my learning on track.
2. Supportive Mentors and Colleagues
Support from experienced mentors and my friendly colleagues can significantly enhance me
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internship experience. Guidance from seasoned HR professionals not only helped me in
understanding complex HR systems and legislation but also in navigating the company culture
and politics effectively.
3. Access to Resources
Being given me access to the necessary tools and resources, such as HR databases, internal
systems, and professional development workshops, enabled me to perform tasks more efficiently
and deepen my understanding of HR practices.
These advantages collectively supported my engagement, learning, and ultimate success in the
HR internship program at TK Elevator Company. Each element contributed to building a
foundation for my future career in business administration and human resources.
Disadvantageous and challenges that faced the student and how did overcome them:
Internships, particularly in dynamic fields like human resources, often present a range of
challenges. Recognizing these and effectively overcoming them is a critical part of professional
growth. Here are some challenges me have faced during my internship at TK Elevator Company,
along with strategies me have used to overcome them:
1. Adjustment to Professional Environment
Challenge: Adapting to the professional culture and pace of a corporate environment can be
daunting for me because i accustomed to academic settings.
Overcome: I have sought guidance from mentors and took cues from my experienced colleagues,
gradually acclimating myself to the corporate norms and expectations.
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2. Complexity of Tasks
Challenge: As i an HR intern, dealing with complex tasks and responsibilities, such as Microsoft
Office like excel.
Overcome: By breaking tasks into manageable parts and leveraging resources like take an advice
from my supervisors, i likely enhanced my understanding and ability to execute excel tasks
effectively.
3. Balancing Workload
Challenge: Managing my workload between internship responsibilities and academic
commitments can lead me to stress and burnout.
Overcome: Effective time management and communication with my supervisor about my
workload helped me to overcome this challenge.
By facing these challenges head-on and adopting strategies to overcome them, i not only
completed my internship successfully but also gained valuable skills and insights that will aid my
future career in business administration and human resources.
Recommendations to improve training program in the college.
To enhance the effectiveness of the internship training program offered by the college, several
recommendations can be made based on common needs and feedback from past interns.
1. Pre-Internship Workshops
Recommendation: Organize workshops focused on resume writing, interview skills, professional
etiquette, and workplace culture before students start their internships. This can help them enter
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their internships with more confidence and a clearer understanding of what to expect.
2. Mentorship Programs
Recommendation: Develop a mentorship program where students are paired with alumni
professionals who can guide them through their internship experiences. This can provide
students with valuable insights and advice, enhancing their learning and networking
opportunities.
3.Flexible Internship Options
Recommendation: Offer more flexible internship options, such as remote internships, part-time
positions, or project-based internships. This would accommodate students who may need to
balance other responsibilities and could broaden the range of opportunities available to them.
Implementing these recommendations can significantly improve the structure and outcome of the
internship training program, making it more comprehensive, relevant, and beneficial for students
as they transition from academic environments to professional settings.
Job objectives.
To enhance the academic qualifications of students preparing for internships, colleges and
universities could implement several strategies to ensure that their curriculum not only covers
theoretical knowledge but also imparts the practical skills required in the professional world.
Here are some key aspects to focus on:
1. Interdisciplinary Learning
Offer courses that allow students to gain knowledge in multiple fields, encouraging a broader
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understanding of how various aspects of business and technology intersect. This can include joint
courses between departments, such as business and technology, to foster a more comprehensive
educational experience.
2. Soft Skills Development
Integrate soft skills training into the academic curriculum, such as communication, teamwork,
problem-solving, and leadership. These skills are critical in any career and are highly valued by
employers in every industry.
3.Hands-On Experience
Incorporate practical experiences through labs, workshops, and simulations within the
curriculum. For instance, students in business administration could benefit from simulations of
business operations, financial modeling, or market analysis exercises.
By focusing on these areas, educational institutions can enhance the academic qualifications of
their students, making them more prepared for successful careers and meaningful contributions
to their fields.
Practical experiences.
Enhancing practical experiences within an academic setting is essential to bridge the gap
between theoretical knowledge and real-world application. Here are several strategies that
institutions can employ to provide students with meaningful, hands-on experiences that align
with standards:
1. Internships and Co-op Programs
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Facilitate partnerships with businesses to offer internships and cooperative education programs
where students can work part-time or full-time in their field of study. These experiences allow
students to apply classroom knowledge in a professional environment, gain valuable insights,
and build networks.
2. Project-Based Learning
Integrate project-based learning (PBL) throughout the curriculum, where students tackle real-life
problems or projects over an extended period. This method promotes critical thinking, problemsolving, and collaboration skills, as students must work together to devise practical solutions.
3. Field Trips and Site Visits
Organize field trips and site visits to businesses, manufacturing plants, and other relevant
workplaces. These trips can provide insights into the practical aspects of various industries and
help students visualize their future in these settings.
By providing these varied practical experiences, educational institutions can significantly
enhance the applicability and relevance of their academic programs, better preparing students for
professional success and adaptability in their future careers.
Conclusion
In conclusion, I thank God for the strength and guidance to complete this final report on my
summer cooperative training. The report is organized into three chapters:
– Chapter One: This section provides a comprehensive overview of the organization, detailing the
sector in which it operates, its clients, the organizational structure, and the various divisions
within the institution.
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– Chapter Two: Here, I outline my responsibilities during the training period, describe the
practical skills and experiences I gained, and compare the theoretical knowledge from my studies
with what I experienced during the internship.
– Chapter Three: This chapter discusses the benefits, difficulties, and challenges encountered
during the training, along with some recommendations for improving the cooperative training
experience.
Reference:
Armstrong, M. (2005). Armstrong’s Handbook of Management and Leadership: Approaches to
HRM and L&D. Kogan Page Limited Publishing. United States

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