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Module 3 – SLP
CONFLICT AND NEGOTIATION
For the Module 3 SLP you will be applying the concepts you learned in the background materials regarding conflict and negotiation to a situation from your own personal experiences. Carefully review the background materials regarding types of conflict, causes of conflict, negotiation stages, and conflict management styles. It is important to first understand these topics from the background readings before starting this assignment.
Types of Conflicts
According to Deng, Zhang, and Fan (2021), channel conflicts (between manufacturers and distributors) are categorized as functional or dysfunctional.
Functional conflict refers to differences in opinions between a manufacturer and a distributor regarding tasks, procedures, strategy, business ideas and other business-related issues that tend to be openly discussed and resolved and facilitate the strengthening of the relationship. In contrast, dysfunctional conflict is relationship conflict composed of strong disagreements, underlying emotions and actions (e.g. attacks, clashes and sarcasm) taken by a manufacturer or a distributor or both parties that lead to frustration and hostility in the relationship. (Loughry & Amason, 2014; Skarmeas, 2006; as cited in Deng, Zhang,& Fan, 2019, p. 178)
An easy way to separate and remember the two conflict types is that functional conflicts are task-related while dysfunction conflicts are relationship-oriented. According to Deng, Zhang, and Fan (2021), functional conflicts are viewed as healthy disagreements as participants voice their ideas and work out recommendations to stronger and equitable solutions that might not be achieved if only one person makes a decision. It results in a stronger cohesion between all those involved in the conflict.
Dysfunctional conflicts are manifested by frustration, hostility, and strong verbal disagreements. This type of conflict results in weak organizational cohesion and unhealthy behaviors, such as hiding or falsifying information (Deng, Zhang,& Fan, 2019).
Once you have thoroughly reviewed the background materials, think of a situation in the workplace where a conflict erupted and management had to intervene and some type of negotiation was involved. Then write a three page paper addressing the following four questions, and make sure to cite at least one of the required background readings for each of your four answers :
1.
Was this conflict functional or dysfunctional? (Deng, et al., 2021) or
2.
Was the conflict intraindividual or interactive conflict, as discussed in Luthans, Luthans, and Luthans (2021), pages 258-264.
3.
Of the five approaches to conflict management, Accommodation, Compromise, Avoidance, Competition, and Collaboration, outlined in Cioarţă (2021), which approach most closely describes the approach used by management to resolve this conflict?
4.
What stages of contemporary negotiation skills did management go through?
SLP Assignment Expectations
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SLP assignments are to be prepared in Microsoft Word and should be 2 to 3 pages, which means not less than 2 full pages, in addition to a cover page (course name and number, module number, session name, student name, and date prepared) and a reference list. The paper should be double-spaced, using 12 pt. type in the Times New Roman font. It should consist of a 3- or 4-sentence introduction, a body that contains a heading and discussion for every assignment question, and a 3- or 4-sentence conclusion and use Trident University International’s cover page. The reference list page must be in APA format, current edition and contain 3 scholarly references (high quality journal articles or textbooks).
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Assignment content should include a brief introduction to the assignment, background information about the organization being studied, and discussion in terms of the concepts or theories being applied in the assignment.
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Use headings and subheadings to improve presentation values.
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Include both a References page and in-text citations. Attention is to be given to citing sources of information in-text as well as in the References page at the end of the paper. Citation and reference style instructions are available at
, Trident University’s Introduction to
APA Style, 7th edition
, or at APAstyle.org.
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Submit your report in the SLP dropbox for this module on or before the date due, as indicated on the TLC Homepage.
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Since you are engaging in research, be sure to cite and reference the sources in APA format, current edition. Since this assignment is about your lived experience, you can write this paper in first person, thus using words like “I,” “we,” and “you.” For more information, see
Differences Between First and Third Person
.
Submit the paper through the appropriate Dropbox by the due date. Your submission will be graded with the assignment’s grading rubric.
Module 3 – Background
CONFLICT AND NEGOTIATION
Required Reading
To begin this module, please review the resources on managing conflict and negotiations.
Cioarţă, I. (2020). Dealing with conflicts in social work – a discussion on Thomas-Kilmann model applicability in social work.
Revista De Asistenta Sociala, (2), 33-44. Proquest. Available in the Trident Online Library.
Deng, G., Zhang, J., & Fan, Z. (2021). Influence of marketing channel conflicts on channel innovation capability: the mediating role of channel cohesion and the moderating role of channel network structure.
Nankai Business Review International, 12(2), 173-193 Proquest. Available in the Trident Online Library.
Fultz, J. W. (2022).
The challenges of cross-sector collaboration management: a qualitative study (Order No. 29255155). [Dissertation, North Carolina Agricultural and Technical State University].Proquest. Available in the Trident Online Library.
Luthans, F., Luthans, B. C., & Luthans, K. W. (2021). Chapter 9: Stress and conflict. In
Organizational behavior: an evidence-based approach (14th ed.). Information Age Publishing. Available in the Trident Online Library.
Sanchez, R., & Bullock, D. (2021). Chapter 5. Connecting with the world: Negotiating in the age of collaboration. In
How to connect with anyone, anywhere: Your passport to connecting globally. Career Press. Skillsoft Books Business Pro. Available in the Trident Online Library.
Optional Reading
If you want to dig deeper into this topic, the following readings are especially useful for the Case and SLP Assignments.
De Clercq, D., Fatima, T., & Jahanzeb, S. (2022). Bullying and turnover intentions: How creative employees overcome perceptions of dysfunctional organizational politics.
Personnel Review, 51(9), 2239-2260. Available in the Trident Online Library.
Esbati, Z., & Korunka, C. (2021, May). Does intragroup conflict intensity matter? The moderating effects of conflict management on emotional exhaustion and work engagement.
Frontiers in Psychology, 12, 614001-614001. Available in the Trident Online Library.
