Description
MGT520 Module 13: Effective Coaching for Performance Management
I need help completing a discussion board post for my Management course (Operation Management). Below are the exact requirements provided by my instructor:
Description:
In this module, you will be introduced to operations management and productivity. You will learn how important operations functions are to any organization, whether they are providing a product or service and whether they are a small business or international organization with global reach. Important concepts related to providing value to the customers or clients will help clarify how organizations compete. You will identify productivity measures and apply the analytical tools that you learned in the first module to a series of problems associated with productivity challenges. One tool you will review is the balanced scorecard.
Learning Outcomes:
- Analyze the importance of the operations function relative to the goals of a business organization.
- Distinguish the impact of competition on operations and value.
————— The Discussion: ———————–
Operations Management
Carrefour is a French owned hypermarket operating in many places including Saudi Arabia. Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the hypermarket.
Explain how quality is evaluated, and the role of technology in the customer perception of quality. Compare Carrefour’s quality and technology to another hypermarket in the area. Order the following criteria as most to least important for the successful operation of a hypermarket, and for a different industry (not a hypermarket) and explain why there are any differences and the implications for operations:
- Customer satisfaction
- Forecasting
- Capacity planning
- Location
- Inventory management
- Store layout
- Scheduling
Assignment Requirements:
Your well-written paper should meet the following requirements:
- Length: Your initial post should address all components of the question with 600-650 words limit.
- Formatting: Follow academic writing standards and APA style guidelines.
- Sources & Citations: Support your submission with course material concepts, principles, and theories from the textbook and at least Three (3) scholarly, peer-reviewed journal articles. Proper APA citation is required.
- Originality Check: You are strongly encouraged to check all assignments for originality using Turnitin before submission.
- Plagiarism Policy: Plagiarism is NOT tolerated. Plagiarism is strictly prohibited. Assignments with more than 15% similarity to existing work will receive a zero. Repeated offenses may lead to termination.
- Grading Rubric: Review the grading rubric to understand how your assignment will be evaluated.
- Course Alignment: Ensure your discussion incorporates textbook concepts, principles, and theories, aligning with class lectures and avoiding the use of advanced material not yet covered in the course.
- Discuss the concepts, principles, and theories from your textbook. Be sure to cite the textbook and use the lectures provided so that the analysis aligns with the material we’ve covered so far in the course.
Required Readings:
- Chapter 1 in Operations Management
- Chapter 1 PowerPoint Presentation
- Jackson, A. (2023, March 28). Operations Management: Understanding and Using It. Investopedia. Retrieved October 11, 2023, from
Recommended:
- Dhiaf, M. M., Atayah, O. F., Nasrallah, N., & Federico, G. F. (2021, July 2). Thirteen years of Operations Management Research (OMR) journal: a bibliometric analysis and future research d. Springer Link. Retrieved October 11, 2023, from
- Cooper, D., & Taylor, S. (2023). The data revolution in operations management: Unlocking innovation by embracing change. Journal of Securities Operations & Custody, 15(1), 44–55.
Note: I’ve attached the slides for the relevant chapter, grading rubric, and the book (https://www.dropbox.com/scl/fi/10efj01b5l2avuyn4n8ih/Operations-management.-14th-ed.-.-McGraw-Hill-Stevenson-W.-J.-14-2021-Mcgraw-Hill-9781260238891.pdf?rlkey=uyb0ukyt4ryrugfn5swrv0kr8&st=vd59j2bj&dl=0).
Instructor Expectations:
Please ensure you dedicate your utmost effort and attention to detail when completing this task. The instructor places a strong emphasis on proper citation and substantive analysis that extends beyond simply answering the questions. Your work should demonstrate depth, originality, and critical thinking by introducing new insights and supporting arguments with thorough research.
The instructor maintains high academic standards and expects students to consistently strive for excellence. Your assignment should reflect the following:
- Comprehensive Use of Sources:
- Incorporate textbook theories, concepts, and at least three (3) peer-reviewed journal articles to support your analysis.
- Proper APA citation is essential to demonstrate deep engagement with the material.
- Substantial Analysis:
- Move beyond surface-level responses by providing insightful, well-developed arguments.
- Offer unique perspectives and link theories to practical examples to enhance your discussion.
- Attention to Detail:
- Ensure your writing is clear, polished, and well-organized.
- Adhere to the required page count and APA formatting guidelines.
This assignment is not just about fulfilling a requirement—it is an opportunity to showcase academic excellence.
Additionally, your performance on this assignment will significantly influence my decision to collaborate with you on future coursework throughout my academic journey.
Operations
Management
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction
or distribution without the prior written consent of McGraw-Hill Education.
1-1
You should be able to:
LO 1.1
LO 1.2
Define the terms operations management and supply chain
Identify similarities and differences between production and service
operations
LO 1.3 Explain the importance of learning about operations management
LO 1.4 Identify the three major functional areas of organizations and explain
how they interrelate
LO 1.5 Summarize the two major aspects of process management
LO 1.6 Describe the operations function and the nature of the operations
manager’s job
LO 1.7 Explain the key aspects of operations management decision making
LO 1.8 Briefly describe the historical evolution of operations management
LO 1.9 Describe the current issues in business that impact operations
management
LO 1.10 Explain the importance of ethical decision making
LO 1.11 Explain the need to manage the supply chain
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
1-2
What is operations?
The part of a business organization that is responsible
for producing goods or services
How can we define operations management?
The management of systems or processes that create
goods and/or provide services
LO 1.1
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McGraw-Hill Education.
1-3
Goods are physical items that include raw materials, parts, subassemblies, and
final products
•Automobile
•Computer
•Oven
•Shampoo
Services are activities that provide some combination of time, location, form or
psychological value
•Air travel
•Education
•Haircut
•Legal counsel
LO 1.1
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McGraw-Hill Education.
1-4
Supply chain – a sequence of activities and
organizations involved in producing and delivering
a good or service
Suppliers’
suppliers
LO 1.1
Direct
suppliers
Producer
Distributor
Final
customers
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McGraw-Hill Education.
1-5
Value-Added
Inputs
•Land
•Labor
•Capital
•Information
Measurement
and Feedback
Transformation/
Conversion
Process
Outputs
•Goods
•Services
Measurement
and Feedback
Measurement
and Feedback
Control
Feedback = Measurements taken at various points in the transformation process
Control = The comparison of feedback against previously established standards
to determine if corrective action is needed
LO 1.1
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McGraw-Hill Education.
1-6
Products are typically neither purely service- or purely goodsbased
Goods
Services
Surgery, Teaching
Songwriting, Software Development
Computer Repair, Restaurant Meal
Home Remodeling, Retail Sales
Automobile Assembly, Steelmaking
LO 1.2
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McGraw-Hill Education.
1-7
LO 1.2
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution
without the prior written consent of McGraw-Hill Education.
1-8
Degree of customer contact
2. Labor content of jobs
3. Uniformity of input
4. Uniformity of output
5. Measurement of productivity
6. Production and delivery
7. Quality assurance
8. Amount of inventory
9. Evaluation of work
10. Ability to patent design
1.
LO 1.2
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McGraw-Hill Education.
1-9
LO 1.2
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
1-10
Every aspect of business affects or is affected by
operations
Many service jobs are closely related to operations
Financial services
Marketing services
Accounting services
Information services
Through learning about operations and supply chains
you will have a better understanding of:
The world you live in
The global dependencies of companies and nations
Reasons that companies succeed or fail
The importance of working with others
LO 1.3
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McGraw-Hill Education.
1-11
Organization
Marketing
LO 1.4
Operations
Finance
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McGraw-Hill Education.
1-12
Finance & operations
Budgeting
Economic analysis of investment
proposals
Provision of funds
Marketing & operations
Demand data
Product and service design
Competitor analysis
Lead time data
LO 1.4
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McGraw-Hill Education.
1-13
Operations manager
Supply chain manager
Production analyst
Schedule coordinator
Production manager
Industrial engineer
Purchasing manager
Inventory manager
Quality manager
LO 1.4
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McGraw-Hill Education.
1-14
APICS – The Association for Operations Management
American Society for Quality (ASQ)
Institute for Supply Management (ISM)
Institute for Operations Research and Management Science
(INFORMS)
The Production and Operations Management Society (POMS)
The Project Management Institute (PMI)
Council of Supply Chain Management Professionals (CSCMP)
LO 1.4
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McGraw-Hill Education.
1-15
Process – one or more actions that transform inputs into outputs
Three Categories of Business Processes:
LO 1.5
Upper-management processes
These govern the operation of the entire
organization.
Operational processes
These are core processes that make up the
value stream.
Supporting processes
These support the core processes.
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McGraw-Hill Education.
1-16
Operations &
Supply Chains
Supply
LO 1.5
Sales & Marketing
>
Demand
Wasteful
Costly
Opportunity Loss
Customer
Dissatisfaction
Ideal
Supply
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