see attached
Homework 1: 1 page with 2 references
Then view video on Microsoft Dynamics 365 CRM (
https://www.youtube.com/watch?v=_KUfGwWaiN8)
Answer the following questions:
· Do you think Microsoft Dynamics 365 CRM or something similar will help address the privacy issues the IT Manager’s customers are complaining about?
· What data do you think employees should have access to when it come to their customers?
· Do you have a solution to help the IT Manager find a balance between respecting customers’ privacy and still being able to use effective CRM technology?
Homework 2: 2 pages with at least 2 references
1. Read
CRM and the Supply Chain
2. As you read:
· Think about how CRM interacts with the Supply Chain.
· Consider how CRM is impacted by ERP systems and how this focus and technology, if handled properly, can greatly assist in Supply Chain Management.
3. Provide a 2 page paper concerning how the article addresses these two considerations.
Homework 3: 2 pages with at least 2 references:
1. Read:
Towards a Holistic Perspective of Customer Relationship Management(CRM) implementation: A Case Study of the Housing and Development Board, Singapore.
/content/enforced/172243-co_SCM-530-MBOL1-2025SP2/Holistic Perspective CRM.pdf
2. Then provide a 2 page detailed description of the lessons learned from the case study and include the impact of CRM on customer loyalty in the hotel industry.
Reference: