Some of costs associated with unethical behavior in organizations are government fines and penalties, legal and investigative costs incurred by the company, customer defections, civil penalties arising from class-action lawsuits and other litigation, the costs of providing remedial education and ethics training to company personnel, lost of reputation, the cost to shareholders in the form of a lower stock price, cost of taking corrective actions, higher employee turnover, administration costs associated with ensuring future compliance, and higher recruiting cost and difficulty in attracting employees
Mapping the Customer Experience Journey to Improve Customer Experience
Mapping the Customer Experience Journey to Improve Customer Experience In today’s competitive market, businesses must focus on delivering meaningful and seamless interactions at every stage of engagement. This is why mapping the customer experience journey has become an essential strategy for growth. By understanding how customers interact with a brand