The new accounting system is operational, but user feedback has been negative. The most common complaint is that the system could be more user-friendly. Some people in the IT department think that more user training would solve the problem. However, the IT manager is opposed to a fresh round of training. “Let’s just set up the network to monitor the users’ keystrokes and mouse clicks and see the patterns,” the manager suggested. “We can analyze the data and develop tips and suggestions to make the system easier to use.”
Your initial reaction is that the IT manager is wrong for two reasons. First, you believe that monitoring would not be an effective method to learn what users want. In your view, that should have been done in the system requirements phase. Second, you are bothered by an ethical question: Even though the proposed monitoring would involve company business, the company network, and company time, you feel that many users would resent the unannounced monitoring and might think that their performance or other computing activities were being appraised without their knowledge.
The IT manager has asked you to write up a recommendation. What will you say about the ethical question that troubles you?
Please references as well as in text citation, APA style (no AI or plagiarism used)
Use this as reference if you can :
Tilley, S. R. (2025). Systems Analysis & Design. Centage.
