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Understanding and Transforming Conflict

Please see instruction.

Write a 2 page article on interpersonal conflict. Define conflict and explain how
communication behaviors and individual differences contribute to interpersonal conflict.
Recommend a strategy for resolving interpersonal conflict.

Suppose you have been asked to write an article on interpersonal conflict for a local
organization with which you are affiliated. You may choose any type of interpersonal
conflict, such as between spouses, among family members, between members of a
social group, or other, but your focus must be interpersonal conflict. 

Instruction:

1. What Is Conflict?
○ Define conflict in your own words.
○ Explain why conflict is a natural and common part of life.

2. Why Does Conflict Occur?
○ Discuss the reasons conflict arises, including differences in

perspectives, belief systems, and values.
○ Provide examples of common conflicts you might encounter in

daily life (e.g., disagreements with friends, family, or
classmates).

3. Preventing Conflict
○ Suggest ways to prevent conflict from escalating.
○ Highlight the importance of good communication and

understanding different viewpoints.
4. Learning From Conflict

○ Reflect on the potential benefits of experiencing conflict.
○ Explain how handling conflict well can improve relationships

and personal growth.
5. Transforming Conflict From Negative to Positive

○ Describe the difference between constructive and destructive
conflict.

○ Explain “the four horsemen” of destructive conflict as described
by Hocker, Berry, and Wilmot (2022): criticizing, defensiveness,
stonewalling, and contempt.

○ Provide strategies for transforming conflict into a positive
experience. Focus on constructive behaviors such as clear
communication, active listening, and empathy.

6. Communication Behaviors in Conflict
○ Discuss the four paradigms of communication described by

Krauss and Morsella (as cited in Coleman, Deutsch, & Marcus,

2014): encoding/decoding, intentionalist, perspective-taking,
and dialogic.

○ Explain how these communication behaviors can help in
managing and resolving conflicts.

Format

● Your paper should be 2 pages long, double-spaced, and written in a clear,
concise manner.

● Use APA format for citations and references.
● Include a title page and a references page (these do not count towards the

page limit).

Competencies Measured:

By successfully completing this assessment, you will demonstrate your proficiency in
the following course competencies and scoring guide criteria:

● Competency 2: Apply theoretical perspectives on conflict.
○ Define conflict.
○ Describe communication behaviors that can lead to conflict.

● Competency 3: Apply appropriate strategies to reduce or resolve conflicts.
○ Recommend a strategy to resolve interpersonal conflict.

● Competency 4: Analyze the impact of conflict on relationship building in
face-to-face, virtual, cyber, and group communication.

○ Explain how communication behaviors affect interpersonal
relationships.

○ Explain how individual differences contribute to interpersonal
conflict.

● Competency 6: Communicate effectively in a variety of formats.
○ Write coherently to support a central idea in appropriate APA

format with correct grammar, usage, and mechanics.

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