Week 6 to do
Case Study: Implementing a New Customer Management System (CMS) at XYZ Bank
XYZ Bank, a mid-sized financial institution, aims to implement a new Customer Management System (CMS) to improve customer service and streamline operations. The project team must choose the best project management model—Traditional, Hybrid, or Complex—to ensure successful execution.
- Traditional Approach: Initially, the project was planned using a structured Waterfall model with defined phases—requirement gathering, system design, development, testing, and deployment. However, mid-way through the project, regulatory changes forced modifications to the system requirements, causing significant delays.
- Hybrid Approach: To manage the evolving requirements, the project team adopted a Hybrid model, maintaining a structured planning and deployment phase while incorporating Agile sprints for feature development. This allowed iterative improvements and better adaptability to changing regulations.
- Complex Project Management: As the project progressed, unforeseen cybersecurity threats and customer privacy concerns emerged, requiring real-time problem-solving and rapid adjustments. The bank had to involve cross-functional teams, cybersecurity experts, and regulatory advisors to continuously reassess risks, making the project more complex and requiring a dynamic, flexible management style.
Despite the challenges, the CMS was successfully launched, improving customer engagement and reducing service response times by 30%. The combination of Traditional planning, Agile execution, and Complex risk management allowed XYZ Bank to navigate uncertainties while delivering a high-quality system.
Questions:
If you were the project manager, which model (Traditional, Hybrid, or Complex) would you have chosen for this project from the start? Why?
How did shifting from a Traditional to a Hybrid approach benefit the project, and what challenges could arise in such a transition?
To earn full credit, post an initial response of 500 words that includes at least one APA citation and the associated reference
ASSIGNMENT
Preparation
Review all the material that we covered from Week One to Week Six.
Questions
For a project to launch a new e-commerce website, how would you develop and implement a project management plan? Include your approach to defining project requirements, creating a timeline, assigning tasks to team members, managing budget constraints, and ensuring quality assurance. How would you address potential risks such as delays in development or issues with vendor integration?
Presentation Requirements
Your presentation should include the following sections:
- Title Slide
- Identification Confirmation Slide: Kindly hold your government-issued ID card to the camera for us to verify your identity.
- Introduction
- Slides related to the questions.
- Conclusion
- Reference
Presentation Format
Slides:
- Create a video presentation using Microsoft PowerPoint or Google Slides.
- Minimum of 9 slides, including a title slide, an introduction slide, a conclusion slide and a reference slide.
- Slides should contain bullet points with a limited number of words.
- You can include graphics, diagrams, and tables.
- It is a must to use the notes section of each slide to include detailed information and supporting sentences or paragraphs.
Video:
1. Address the following information in your presentation –
- Presentation Outline:
- Introduction:
- Defining Project Requirements:
- Creating a Timeline:
- Assigning Tasks to Team Members:
- Managing Budget Constraints:
- Ensuring Quality Assurance:
- Addressing Potential Risks:
- Conclusion:
Video:
1. You and the information you are presenting must be visible at all times.
2. Minimum length: 10 minutes. Maximum length: 15 minutes
Remember that you and the information you are presenting are always both visible.
Submission Guidelines
- Use ClipChamp by logging in through your CIU email address and login, record, and upload the presentation by using the instructions provided in the training video below. Link to Clipchamp: https://clipchamp.com/en/
- After completion, do not forget to share your presentation video with the faculty of the course.
- Kindly ensure that access to view has been shared with the faculty.
- Format: Once your video presentation is complete, upload just the link from ClipChamp here as the submission of your task.
- Please ensure that your video presentation stays within the 15-minute time limit, as the ClipChamp application cannot accommodate longer recordings.
- Originality: Your assignment will be checked for originality and plagiarism.
- Deadline: Submit your project to earn full credit.
Note: APA formatting and external sources are not required, but you may use any available resources to complete this assignment.
