You will continue to use the “Repairing Customer Satisfaction” Download “Repairing Customer Satisfaction”case study to develop a hypothesis for your framed problem. This will be your first draft; you will develop the final draft integrating your instructor’s feedback in the Week 6 Assignment.
Instructions
Based on the case study “Repairing Customer Satisfaction” Download “Repairing Customer Satisfaction”, develop a 1-page hypothesis regarding your framed problem that includes the following.
- Develop a hypothesis regarding your framed problem, including elements of a new value proposition for the Company, based on your analysis of the organization, root causes, and data required for your chosen identified deficiency.