Read the Case: Opposing Forces in Chapter 18. In an essay format, answer the 3 questions related to the case. 2 to 3 pages (not including the cover page or reference page) APA format. Case: Opposing

Read the Case: Opposing Forces in Chapter 18. In an essay format, answer the 3 questions related to the case. 2 to 3 pages (not including the cover page or reference page) APA format.

Case: Opposing Forces

HelenWilson was hired from outside the hospital to be the new business office manager She accepted the job, even afterhearing that it was something of a hot seat; she would be the fifth person in the position in barely 3 years. AlthoughHelen did not know reasons for the short stays of her predecessors, it took her very little time to decide that the atmosphere in the department was definitely unhealthy Her staff appeared to be split among several groups,each of which was clearly at odds with one or more of the others. The groups were divided along the lines of race and national origin, and the members of each group tended to cluster together while working, hang together duringFrom lunch her and first breaks, day on and the in job, general behave as though each was a small subdepartment within the larger entity. it was apparent to Helen that many of the department s problems were a result of communications barriers among groups. She tried scheduling departmental staff meetings for the purpose of improving communication, but each such gathering found her frustrated because she could barely get any ofthe groups to speak with her, let alone talk with the other groups. After one particularly frustrating meeting Helen was approached by a person who appeared to be an informal leader of the department’s largest group. She said to Helen, “You’ll never getanything done this way. There’s lots of distrust in the department, and the only way you’re going to accomplish anything is to meet with each group separately. Questions 1. Would you advise Helen to meet with each group separately, as suggested? Why or why not?

2. How do you suggest that Helen begin an effort to disband the “opposing forces”? 3. Offer a few suggestions for Helen to consider in working with her toxic, divided department over the coming weeks and months.

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