Unit Outcomes addressed in this assignment:
- Demonstrate the effective use of teams in performance improvement activities.
- Compare and contrast the differences between the roles of the leader and the members in performance improvement teams.
- Illustrate the contributions that team charters, team roles, ground rules, listening, and questioning can make to improve the effectiveness of performance improvement teams.
- Apply communication tools such as minutes, quarterly reports, and presentations in performance improvement processes.
- Design a PI presentation ensuring that all key elements are included.
Course outcomes assessed in this assignment:
HI230-1: Propose continuous improvement concepts for compliance and benchmarking in a healthcare organization.
GEL-1.02: Demonstrate college-level communication through the composition of original materials in Standard English.
Instructions:
- Read the case study for this assignment, The Case of the Belated Lab Test. (ATTACHED)
- For this Assignment, you will take on the role of the assistant administrator as described in the case study. You will create a communication plan for the team created to address the current problem the hospital is facing. Create this plan as if you were going to give it to your supervisor. It should be a formal plan that is labeled and organized in a logical way to communicate your ideas. Your plan should include the following:
- Your overall plan can be in bulleted format, and should also include an informative essay describing the plan.
- Note – Be sure to complete the Unit 2 Learning Activity to review critical elements of a communication plan prior to completing your final draft of this Assignment.
Requirements:
Your communication plan should:
- include a title and reference page.
- be double spaced, with 12-point Times New Roman font.
- establish and sustain a clear viewpoint and purpose.
- follow the conventions of Standard English (correct grammar, punctuation, and spelling).
- be well ordered, logical, and unified, as well as original and insightful.
- Visit the APA Central link for help as needed with APA citation style.
