NURS 8153: Healthcare Informatics in Advanced Nursing
QUESTION
Instructions on Creating a Workflow Diagram:
- Define the process that will be represented in the workflow mapping tool (a write-up).
- Identify all individuals, departments, and groups (owners) involved in the process (a write-up).
- Create a high level map of the process (steps 3 & 4 works together).
- Create a DETAILED WORKFLOW DIAGRAM to better understand and describe YOUR process. Illustrate the process using the instructions found in the Workflow Assessment for Health IT Toolkit: ALL WORKFLOW TOOLSLinks to an external site.
- Workflow Diagram: This diagram demonstrates movement through a process. The diagram is comprised of a map (such as a floor plan) of the area where the process occurs and uses lines to show movement of people, materials, and information. The diagram demonstrates where redundant motion and inefficiency is present.
- Review the illustration and validate its accuracy with other individuals (process owners) who are actually involved in the process.
Workflow Chart (Diagram) Rubric 01.05.26-2.docx
RUBRICS : ASSIGNMENT
1. Process ID – Thoroughly and clearly defines the process that will be represented in the workflow mapping tool.
2. Process Owner ID – Clearly identifies all individuals, departments, and groups (owners) involved in the process.
3. Map Process – Creates a high-level map of the process, easy to follow and understand
4. Uses Health IT Toolkit – Clearly illustrates the process using the instructions found in the Workflow Assessment for Health IT Toolkit: ALL WORKFLOW TOOLS provided in the module.
5. Movement Through Process – Demonstrates movement through a process. Uses lines to show movement of people, materials, and information.
6. Motion and Efficiency – The diagram clearly demonstrates where redundant motion and inefficiency is present.
7. Professionalism – No errors in grammar, spelling, formatting, and submitted on time.
INFORMATION/ DETAILS NEEDED
Understanding processes and their effects on patient, staff, and organizational outcomes is the critical first step in improving care delivery. In this activity, you will analyze an important clinical process WITHIN YOUR ORGANIZATION (your workplace or a previous workplace) by mapping key workflow steps, making the invisible “visible” so you can identify ways to improve the process for greater efficiency, less errors, and better outcomes. Creating a workflow map is not difficult, though requires documenting what actually happens versus what is supposed to happen.
Examples of common and important workflows in primary care (though can focus on other settings):
- Answering phones, making appointments, scheduling procedures, and making referrals
- Completing new patient workups, educating patients/family, managing patient panels
- Checking formularies, prescription refills (chronic meds, acute meds, secure script meds)
- Receiving, interpreting, acting on, and communicating lab and test results
- Making referrals for specialty care and community services and consulting with specialists
- Clinical Management: healthy/preventive care, acute problems, chronic conditions, complex care needs, mental health, chronic pain, palliative/end-of-life care.
ALL WORKFLOW TOOLS
Nearly 100 tools are included in this compendium and have been categorized based on what they are used for. For example, tools such as flowcharts are a means of “process mapping”, checklists are a “data collection” tool, histograms provide “data display and organization” information, and focus groups are a source of “idea generation”. When you select a category on this page, you are provided with a list of tools and a short description of each one. Details on each tool (including steps on how to use the tools, examples of the tool’s use, and advantages of the tool) can then be obtained by selecting the specific tool you wish to learn more about.Data Collection
Data Display and Organization
Idea Generation
Problem Solving
Process Improvement
Process Mapping
Project Planning and Management
Risk Assessment
Statistical Analysis
Task Analysis
Usability
