You must then post 1 reply to one of your peers of as close to 300 words as possible by 11:59 p.m. (ET) on Sunday of the assigned Module: Week. For each thread, you must support your assertions with a

You must then post 1 reply to one of your peers of as close to 300 words aspossible by 11:59 p.m. (ET) on Sunday of the assigned Module: Week. For each thread, youmust support your assertions with at least 3 peer-reviewed, scholarly citations (besides thepossible use of the course texts and the Bible) in current APA format. Each reply mustincorporate at least 1 peer-reviewed, scholarly citation (besides your peer’s citation/reference andthe possible use of the course texts and the Bible) in current APA format. Any external sourcescited must have been published within the last five years. Acceptable sources include scholarlyarticles, the course textbooks, the Bible, etc.). Biblical integration is NOT required.ADDITIONAL INSTRUCTIONS• Bold print are suggested headings or action words that should help you be successful incompleting your thread. Suggested headings for replies: Peer’s Point, Support/Refute/Addition• Provide a complete academic and scholarly peer response identifying a point in theclassmate’s original post and expound upon it (i.e., writing as a consultant TO a businessdecision-maker with the context of your original and a peers thread) taking a support,refute or additive perspective (not writing to your peer directly). Salutory-type commentssuch as ‘Thanks, Sue. . ..” or “I loved your post. . .,” or, “Your sources are awesome. . .”,or “I agree with your post” are not included in the word count and should be omitted(cover and references are also not included in the word count).• NOTE: In your reply post, you ARE influenced by your peer, so, when using/referringto a peer’s main thread, you must cite them and include them in the Reference listing.• Paste your text directly into the message window in the Learning Management System.• Materials submitted to fulfill requirements in one course may not be submitted in anothercourse.• Be sure to use current APA formatting for all elements of your main threads and replies.• Scholarly sources must have publication dates within the past 5 years. Do not use anybooks other than the Bible, and our other course textbooks (if applicable).• In-text citations are required to support your statements, points, assertions, issues,arguments, concerns, paragraph topic sentences, and statements of fact and opinion.• Sources of information from Wikipedia, dictionaries, and encyclopedias will not beaccepted.• All parts of the assignment must be based on scholarly, academic work.• Avoid clichés, slang, jargon, exaggerations, abbreviations, figurative language, andlanguage that is too informal and too subjective.

Week 2 Discussion Thread: Problem Statements and Research Questions 

Problem Statement Error Identification and Remedy

The current problem statement possesses several errors as shown below:

1. The first sentence is not in the correct format as specified in Moore’s (2022) paper. It encompasses the phrase “to be surveyed” versus “to be addressed” followed by vague content that does not appear grounded contextually, so that the reader knows which industry the problem exists in. According to Moore (2022), the first sentence of the problem statement should be clear, descriptive, and self-explanatory. To address these errors, utilize the formula provided by Moore (2022) and ensure the statement after “resulting in” clearly defines the negative consequences of the problem being addressed.
2. The supporting three sentences after the first sentence are inconsistent and do not fully support the assertions made in the problem statement (Moore, 2022). The competitiveness of bank rates does not pertain to the problem at hand. In addition, the 2015 resource is outside of the five (5) year guidance for sources to support the problem (Moore, 2022). Lastly, the reference to benefits and the Healthcare industry are outside of the scope of the problem. To address these errors, it is appropriate to develop active voice declarative statements where the subject performs the action from sources that support the problems bank leaders at the Austin, TX location is facing (Moore, 2022).
3. The bridge sentence (Moore, 2022) introduces a new industry, Information Technology (IT), thus causing incongruence within the problem statement and no clear journey or connection to the specific problem. To address this error, it is recommended to maintain the same scope throughout the problem statement to keep the researcher aligned during the study.
4. The closing sentence is not narrowly focused from the general problem statement and does not begin with the same words as the first sentence (Moore, 2022). Furthermore, it continues the conversation from the bridge sentence regarding the IT industry and introduces a new location that has not previously been discussed in the prior sentences. To address this error, the researcher should use the Moore (2022) template for writing a specific problem statement to ensure a narrowly focused subset of the general problem has been identified, allowing the researcher to have a keen focus for the remainder of the study.

Corrected Problem Statement

The general problem to be addressed is that bank leaders lack the knowledge to effectively handle high job demands on employees, resulting in low morale, reduced productivity, increased voluntary turnover, and decreased customer satisfaction. Kenyi & John (2020) found that providing job resources to employees in the banking industry significantly increased employee engagement, while high job demands and organizational uncertainty reduced morale and productivity. According to Lin et al. (2024), studies have shown that high employee job stress has an adverse impact on overall employee engagement and job happiness, leading to the intention to leave, followed by high voluntary termination rates within the banking industry. Kim & Yeo (2024) found that high anxiety and job stress lead to employees failing to provide high-quality customer service in the banking industry, resulting in decreased customer satisfaction. Recent studies indicate that leaders’ inability to work with teams to manage workload in a way that mitigates stress, enhances morale, and retains employees is a significant concern within banking institutions. The specific problem to be addressed is that potentially, bank leaders at an Austin, TX location lack the knowledge and skill set to strategically manage job demands on employees within the banking industry, possibly resulting in high employee stress, low productivity and morale, increased voluntary termination, and decreased customer satisfaction.

Research Questions

How do bank leaders in Austin, TX develop the skill set to effectively assess, manage, and reduce job demands so that employee performance and customer satisfaction is maintained?

1. What strategies do bank leaders deploy to improve employee engagement in a way that mitigates employee turnover?
2. What strategies do bank leaders use to help employees manage stress so that customers are not negatively impacted and high-quality service is still achieved?

References

Kenyi, T. E., & John, L. B. (2020). Job resources, job demands, uncertain working

environment and employee work engagement in banking industry: Prevailing

evidence of South Sudan. International Journal of Research in Business and Social

Science, 9(2), 202-212.  to an external site.

Kim, L., & Yeo, S. F. (2024). How stress and satisfaction influence customer service quality

in banking industry. Heliyon, 10(11), e32604.

to an external site.

Lin, M., Yen, Y., Chuang, T., Yang, P., & Chuang, M. (2024). The impact of job stress on job

satisfaction and turnover intentions among bank employees during the COVID-19

pandemic. Frontiers in Psychology, 15, 1482968.  to an external site.

Moore, E. M. (2022). Effective problem statements and research questions (Version 2.1)

[White paper]. Liberty University, School of Business.